TATIANA A. KOLOVOU, MBA TEAM PERFORMANCE TRAINING AND CONSULTING

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Email Etiquette

• TATIANA A. KOLOVOU, MBATEAM PERFORMANCE TRAINING
  AND CONSULTING

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• Tiny Technology Comes to the Aid of College
  Administrators
• "You're never out of touch," says President Gora.
  That is a huge boon to her because her days are
  chock-full of meetings and events, not to mention
  out-of-town trips. "It enables me to be a lot
  more efficient.
• Chronicle of Higher
• Education
• March 2006

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• Which form of business communication do you
  generally prefer to receive?
• 2007 1997
• E-mail........................... 65
  34
• Face-to-face meeting... 31
  44
• Paper memo................... 3
  12
• Voice mail....................... 1
  7

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• Which form of business communication do you
  generally prefer to receive?
• 2007 1997
• E-mail........................... 65
  34
• Face-to-face meeting... 31
  44
• Paper memo................... 3
  12
• Voice mail....................... 1
  7

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Students Communication

• Pew Internet and American Life Project called
  "Teens and Technology"
• 2005 report
• preferred new technology, like instant messaging
  or text messaging, for talking to friends and use
  e-mail to communicate with "old people

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Students Communication

• Pew Internet and American Life Project called
  "Teens and Technology"
• 2005 report
• students interviewed for this article said they
  still depend on e-mail to communicate with their
  professors

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Email Etiquette

• First Impression
• Ongoing email communication
• University specific tips

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First Impressions
Subject Lines
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First Impressions
Subject lines Openers Greetings Mr. Davis vs.
Mr. Davis Hello vs. Hi! Closers Sincerely
vs. Bye Best, vs. Talk to you soon
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First Impressions
Subject Line Openers Closers Tone
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First Impressions
Subject line Openers Closers Tone Text
length Punctuation grammar
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First Impressions
Subject line Openers Closers Tone Text
length Punctuation grammar Overall message
clarity organization
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First Impressions
Subject line Openers Closers Tone Text
length Punctuation grammar Overall message
clarity organization
Things to avoid Crying wolf All caps Huge
attachments
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Ongoing Email Communication
Parsing
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Ongoing Email Communication
Parsing Trimming text before you
forward Contextualizing Response time Changing
subject lines
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Ongoing Email Communication
Parsing Trimming text before you
forward Contextualizing Response time Changing
subject lines
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(No Transcript)
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Ongoing Email Communication
Parsing Trimming text before you
forward Contextualizing Response time Changing
subject lines Overall channel selection
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Channel selection
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Ongoing Email Communication
Parsing Trimming text before you
forward Contextualizing Response time Changing
subject lines Overall channel selection Things
to avoid Missing attachments
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Ongoing Email Communication
Things to avoid Missing attachments Ongoing
strains Overusing reply to all Sending
unneccesary email
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University Specific Tips
Pre-set saved responses Avoid acronyms w/ new
comers
Keep your language gender neutral
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Recommended Resources
Conquer Email Overload. Peggy Duncan. 2004. PSC
Press, Atlanta, GA E-Mail A Write It Well
Guide How to Write and Manage E-Mail in the
Workplace . Chan, Janie Fisher, 2005. Write it
Well Publishing, Oakland, CA Fast Company
Article Email Habits Die Hard http//www.fastcom
pany.com/articles/2001/03/act_emailhabits.html Ma
naging Your E-mail. Christina Cavanagh. 2003.
John Wiley Sons Publishing, Hoboken, NJ The
E-mail Diet Book. Martin A. Siegel Steven E.
Clapp. 2006. LifeQuest Publications. Fort Wayne,
IN