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STRATEGIC COST MANAGEMENT TOOLS

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Title: STRATEGIC COST MANAGEMENT TOOLS


1
STRATEGIC COST MANAGEMENT TOOLSDECISION MAKING
  • Presentation
  • By
  • A.MADHAVAN
  • MANAGEMENT CONSULTANT

2
EFFECTIVE COMMUNICATION
  • IF THE LANGUAGE IS NOT CORRECT WHAT IS SAID IS
    NOT WHAT IS MEANT.
  • IF WHAT IS SAID IS NOT WHAT IS MEANT WHAT OUGHT
    TO BE DONE REMAINS IS UNDONE

3
RELEVANCE OF STRATEGIC COST MANAGEMENT TOOL
TECHNIQUES
  • The strategic cost management practices like
  • - Activity based Costing
  • - Target costing
  • can be well appreciated within the Total Cost
    Management perspective which is part of the
    overall management process of an enterprise

4
TOTAL COST MANAGEMENT
  • TCM is the effective application of professional
    and technical expertise to plan and control
  • - resources
  • - costs
  • - profitability and
  • -risk
  • It is a systematic approach to manage cost
    throughout the life cycle of any enterprise,
    program, facility, project, or service

5
TOTAL COST MANAGEMENT
  • This is accomplished through the application of
    cost engineering and cost management principles,
    proven methodologies and the latest technology in
    support of the management process
  • TCM is part of the overall management process of
    an enterprise

6
TOTAL COST MANAGEMENT
  • TCM is a collection of technical cost management
    practices and an integrated process that any
    enterprise can use to manage its assets.
  • Costs in TCM include any resource invested in the
    enterprises assets including time, monetary, and
    human resources.

7
TOTAL COST MANAGEMENT
  • Total refers to TCMs comprehensive approach to
    evaluating and controlling the total resource
    investment during the total life cycle of the
    enterprises assets
  • The evaluation aspect of TCM is referred to as
    strategic asset management and
  • The control aspect is referred to as project
    controls.

8
MANAGEMENTACCOUNTING
  • MA IS A SYSTEM TO THROW TIMELY RELEVANT
    INFORMATION FOR
  • -CORPORATE PLANNING
  • -DECISION MAKING
  • -OPERATIONAL CONTROL

9
DECISION MAKING
  • DECISION MAKING IS THE PROCESS OF CHOOSING AMONG
    ALTERNATIVES AVAILABLE TO RESULT IN
  • -THE JUDICIOUS UTILISATION OF INPUT REOURCES TO
    GET OPTIMUM RETURN ON INVESTMENT
  • -ON GOING ECONOMIC VALUE ADDITION TO THE STAKE
    HOLDERS

10
TYPES OF DECISIONS
  • PRICING RELATED
  • PRODUCT MIX RELATED
  • INVESTMENT RELATED
  • OPERATION RELATED

11
LEVELS IN DECISION MAKING
  • CORPORATE PLANNING
  • BUSINESS UNIT
  • OPERATING LEVEL

12
CORPORATE LEVEL
  • CORPORATE LEVEL
  • -MARKETS
  • -PRODUCTS
  • -CUSTOMERS
  • -JOINT VENTURES
  • -MERGERS ACQUISITION
  • -INVESTMENTS
  • -INHOUSE VS OF LOADING

13
BUSINESS UNIT
  • BUSINESS UNIT
  • -ASSET DEPLOYMENT
  • -IN HOUSE VS OFF LOADING
  • -QUALITY
  • -PROCUREMENT
  • -DELIVERY
  • -FUNDING
  • -MAN POWER DEPLOYMENT

14
OPERATING LEVEL
  • OPERATING LEVEL
  • -PRODUCTIVITY RELATED
  • -SUPPLY CHAIN RELATED
  • -MAINTENANCE
  • -QUALITY
  • -DELIVERY
  • -AFTER SALES SERVICE

15
RELEVANCE OF MA IN DECISION MAKING
  • MA HAS MEANING TO THE DECISION MAKER ONLY WHEN
    RELEVANT INFORMATION IS MADE AVAILABLE FOR THE
    RELEVANT PURPOSE
  • IN A COMPETITIVE MARKET ENVIRONMENT THE TOP LINE
    IS DRIVEN BY MARKET FORCES .
  • HOLDING THE BOTTOMLINE CALLS FOR JUDICIOUS
    DECISIONS IN DEPLOYING CORPORATE INPUTS.
  • SCIENTIFIC TRANSPARENT COST INPUTS PLAY A
    VITAL ROLE IN TAKING DECISIONS

16
RELEVANCE OF MA IN DECISION MAKING
  • STRATEGIC COST MANAGEMENT TOOLS PLAY A VITAL ROLE
    IN PROVIDING TRUE PRODUCT/SERVICE COST TO BE
    APPLIED IN DECISION MAKING PROCESS
  • DECISIONS TAKEN USING MEANINGFUL TRACEABLE COST
    DATA ENHANCE THE QUALITY OF DECISION MAKING

17
STRATEGIC COST MANAGEMENT TOOLS
  • ACTIVITY BASED COSTING
  • TARGET COSTING
  • LIFE CYCLE COSTING

18
DECISION MAKING-PRICING
  • PRICING FOR COST LEADER SHIP
  • -ABC RELATES THE COST OF THOSE RELEVANT
    ACTIVITIEVS TO GAIN COST LEADERSHIP, TO THE
    PRICING OF THE PRODECT
  • -TARGET COSTS THROW LIGHT ON AREAS TO TRIM COST
  • -LCC INDICATES THE LIFE CYCLE COSTS AND REVENUE
    EARNINGS

19
DECISION MAKING-PRICING
  • PRICING FOR PRODUCT DIFFERENTIATION
  • -ABC THROWS LIGHT ON THE ACTIVITIES NEEDED FOR
    DIFFERENTIATION
  • -TC HELPS IN SCOUTING FOR NON VALUE ADDING
    ACTIVITIES IN THE VALUE CHAIN
  • -LCC INDICATES THE LIFE CYCLE COSTS AND REVENUE
    EARNINGS

20
DECISION MAKING-PRODUCT MIX
  • ABC PROVIDES
  • -PRODUCT COST
  • -PRODUCT MARGINS
  • TC IDENTIFIES SCOPE FOR PRICE CUT COST
    REDUCTION
  • LCC GUIDES EXPECTED EVA COMPUTATION

21
DECISION MAKING-INVESTMENT
  • LCC- HELPS IN COLLECTING LIFE CYCLE COSTE AND
    REVENUES IN COMPUTING PROJECTED EVA
  • TC - SUPPORTS PRICING DECISIONS IN THE DIFFERENT
    STAGES OF PRODUCT LIFE CYCLE
  • ABC- CAN BE USED TO IDENTIFY NON VALUE ADDING
    ACTIVITIES AND THEIR COST THROUGH THE PRODUCT
    LIFE CYCLE

22
ACTIVITY BASED MANAGEMENT INFORMATION SYSTEM
  • Objective
  • To put in place an activity driven cost
    information system which will provide relevant
    cost information in supporting the strategic as
    well as the operational activities of the
    management facilitate the process of reducing
    or controlling the cost of non value adding
    activities.

23
ACTIVITY BASED MANAGEMENT INFORMATION SYSTEM
  • Significance
  • Activity based cost inputs are very relevant for
    a business unit operating in a competitive market
    catering to a wide range of customers and
    offering a variety of products. The reliability
    of the cost data is very high as it is the result
    of a rigourous exercise in establishing a cause
    and effect relationship in translating the cost
    of resources to end products through designated
    resource and activity drivers

24
ACTIVITY BASED MANAGEMENT INFORMATION SYSTEM
  • Advantages
  • Strategic
  • -product pricing
  • -product and customer mix
  • -investment decision on product and customer
    lines
  • -segment wise EVA analysis
  • -new product development

25
ACTIVITY BASED MANAGEMENT INFORMATION SYSTEM
  • Operational
  • -Effective activity management
  • -business process reengineering
  • -total quality management
  • -six sigma projects for cost reduction

26
ACTIVITY BASED MANAGEMENT INFORMATION SYSTEM
  • AN ABC MODEL IS AN ECONOMIC MAPOF THE
    ORGANISATIONS EXPENSES AND PROFITABILITY BASED
    ON ORGANISATIONAL ACTIVITIES
  • THE ABC COST MODEL LEADS TO A RATIONAL
    DISTRIBUTION OF THE COST OF INPUT RESOURCES
    CONSUMED IN THE VARIOUS ACTIVITIES IN THE
    STRATEGIC MANAGEMENT CYCLE TO END PROUUCTS/
    SERVICES/CUSTOMERS USING A TWO STEP COST TRANSFER

27
ABC APPROACH IN DESIGNING A COST SYSTEM
  • DEVELOP THE ACTIVITY DICTIONARY
  • DETERMINE HOW MUCH THE ORGANISATION IS SPENDING
    ON EACH OF ITS ACTIVITIES
  • IDENTIFY THE ORGANISATIONS PRODUCTS SERVICES AND
    CUSTOMERS

28
ABC APPROACH IN DESIGNING A COST SYSTEM
  • COST OF INPUT RESOURCES ARE ALLOCATED TO THE
    ACTIVITIES USING APPROPRIATE RESOURCE DRIVERS
  • COST BOOKED UNDER THE VARIOUS ACTIVITIES ARE
    APPORTIONED TO END PRODUCTS OR CUSTOMERS USING
    DESIGNATED ACTIVITY DRIVERS

29
ABC APPROACH IN DESIGNING A COST SYSTEM
  • TYPES OF ACTIVITY DRIVERS
  • -TRANSACTION
  • -DURATION
  • -INTENSITY
  • WILLY SUTTEN RULE

30
ABMIS Steps in implementation
  • Study of the existing systems processes
  • -Understand the flow of work and the
    documentation support available
  • -Assess the need for providing changes if
    required

31
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Interaction with functional heads The focus
    during the interaction will be on
  • -the way the activities are carried out
  • -the level at which the activities are performed
  • -the outputs generated in the various functional
    areas
  • -The type of information processing
  • -the linkages between various sub systems

32
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Freezing the output requirements of the various
    functional areas. The objective will be to
  • Ascertain how the reports planned will help in
    improving the productive efficiency in the
    respective areas
  • Fix responsibility to provide relevant data and
    ensure its reliability

33
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Freeze the bill of activities
  • The list of activities against which
    collection of cost needs to be done will be
    finalised. In freezing the list the strategic as
    well as operational requirements will be borne in
    mind. At this stage the hierarchy of activities
    will also be frozen ie unit, batch, product and
    facility level

34
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Finalise the list of resource and activity
    drivers.
  • Resource drivers are used to transfer the
    expenses from the financial accounts to the
    activities that have consumed the resources
  • Activity drivers are used to apportion the cost
    of activities to end products

35
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Functional interface
  • -Study the existing interface between the
    various functional sub systems.
  • -Identify the necessary changes required to
    comply with the requirements for the
    implementation of ABMIS

36
ABC APPROACH IN DESIGNING A COST SYSTEM
  • ABMIS design
  • Draw out a system flow chart to throw light on
    the
  • -sub systems providing inputs
  • -type of processing
  • -outputs to be generated
  • Get the customer approval

37
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Develop outputs
  • -For a chosen period of activity collect the
    cost and other performance parameters
  • -Generate the planned outputs in Excel sheets
  • -Evaluate the outputs and ensure the contents
    meet with requirements planned

38
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Package design
  • -Specify the hardware requirements
  • -Specify the software requirements
  • -Hand over the requirement specifications
  • to the development team
  • -Coordinate with the development team for
    the timely completion of the software package

39
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Trial run
  • -Run the software package
  • -Examine the various outputs
  • -Carry out corrections and modifications
  • that may be required
  • -Get the consent of the users as to the
  • utility of the outputs generated

40
ABC APPROACH IN DESIGNING A COST SYSTEM
  • Commercial run
  • -Generate the planned outputs on a commercial
    basis
  • -Review the outputs with the functional
  • heads using the outputs
  • -Documentation
  • -Handing over

41
PROBLEMS FACED
  • IDENTIFICATION OF NEED-DIFFICULTIES
  • COMMITMENT BUT NO
  • INVOLVEMENT
  • INTER PERSONAL PROBLEMS
  • INADEQUATE SYSTEM EFFORTS
  • NO TO CHANGE MANAGEMENT

42
OTHER RELATED ISSUES
  • OPEN MIND / POSITIVE ATTITUDE
  • MANAGING CHANGE
  • COMMITMENT OF TOP MANAGEMENT
  • INCENTIVES
  • REDUCED MANPOWER
  • COST CONSCIOUSNESS

43
System Flow chart
Cost inputs
Turnover inputs
Production inputs
Power Fuel etc
Sales Other revenue
Raw matls, Compts,cons
FG wip
Resource
Sal wages
system
Inventory control
Payroll
Gen ledger
Invoice system
Prodn system
Pay records
Cash Bank jvs
Docum ents
Min Mrn
Invoice,dr,cr notes
Job cards wos
Wages, Assets Power tables
ABCIS File
Outputs Cost sheets, Profitability Statements, Bu
dget vs actls
MIS File
Activity cost File
Resource drivers table
Activity driver table
44
TARGET COSTING
  • TARGET COSTING IS A COST MANAGEMENT TOOLFOR
    REDUCING COST OVER THE ENTIRE LIFE CYCLE OF A
    PRODUCT.
  • IT CAN BE USED TO REDUCE INVE STMENTS REQUIRED IN
  • -DESIGN
  • -PRODUCTION
  • -DISTRIBUTION

45
TARGET COSTING
  • TARGET COSTING CAN HELP TRANLSATE CUSTOMER
    REQUIREMENTS INTO ACTUAL PRODUCT FEATURES AND CAN
    BE APPLIED TO BRING ABOUT CONTINUOUS IMPROVEMENT
    THROUGHOUT A PRODUCTS LIFE CYCLE

46
TARGET COSTING- THE CONCEPT
  • IT IS THE MAXIMUM MANUFACTURED COST FOR A GIVEN
    PRODUCT
  • A COST THAT WILL ALLOW AN EXPECTED RETURN TO BE
    EARNED WITHIN A GIVEN MARKET NICHE AND ALSO ALLOW
    THE PRODUCT TO GAIN A MARKET SHARE

47
TARGET COSTING- THE CONCEPT
  • IT IS NOT A TOOL FOR DAY TO DAY COST CONTROL
    RATHER
  • IT FOCUSES ON CONTROLLING DESIGN SPECIFICATIONS
    AND PRODUCTION TECHNIQUES ,THUS CONTRIBUTING TO
    THE GOAL OF DELIVERING A COMPETITIVE PRODUCT TO
    THE MARKET PLACE

48
TARGET COSTING-BENEFIT TO COST PLANNING
  • TARGET COSTING IS A METHOD USED IN PRODUCT DESIGN
    TO
  • -ESTIMATE A TARGET COST FOR A NEW PRODUCT AND
    THEN
  • -DESIGN THE PRODUCT TO MEET THE COST

49
TARGET COSTING-BENEFIT TO COST PLANNING
  • TARGET COSTING CAN YIELD THREE BENEFITS TO COST
    PLANNING PROCESS.THEY ARE
  • -REDUCED PRODUCT COST
  • -A FASTER PRODUCT DEVELOPMENT PROCESS
  • -LESS RISKY NEW PRODUCT INTRODUCTIONS

50
MEANS TO REALISE THE BENEFITS
  • USING INFORMATION AND TARGET COST FACTORS DURING
    PRODUCT CONCEPTUALISTION DESIGN
  • LINKING CUSTOMER REQUIREMENTS TO DESIGN COST
    PRODUCTION PERFORMANCE SPECIFICATIONS
  • EMPHASIZING CONTINUOUS PRODUCT PROCESS
    IMPROVEMENTS

51
TARGET COSTING-BASIC CONCEPT
  • TARGET COSTING STARTS WITH THE IDENTIFICATION OF
    FOUR ITEMS
  • -CUSTOMER REQUIREMENTS
  • -FUTURE COST STRUCTURES
  • -PRODUCT DESIGN
  • -CONTINUOUS IMPROVEMENT

52
TARGET COSTING-CUSTOMER REQUIREMENTS
  • UNDERSTANDING CUSTOMER REQUIREMENTS BY GATHERING
    MARKET INFORMATION RELATING TO CUSTOMER
    EXPECTATIONS ABOUT
  • -PRICE
  • -QUALITY
  • -DELIVERY
  • -SERVICE
  • -TECHNOLOGY
  • PRODUCT PERFORMANCE

53
TARGET COSTING-CUSTOMER REQUIREMENTS
  • USE A STRUCTURED METHOD TO DOCUMENT
  • -CUSTOMER REQUIREMENTS ON THE PRODUCT
  • - CHARACTERISTIC FEATURES OF COMPETITORS
    PRODUCTS TO FACILITATE COMPARISONS
  • This ensures that all relevant market factors
    product characteristics are considered

54
TARGET COSTING-CUSTOMER REQUIREMENTS
  • APPLY REVERSE ENGINEERING INVOLVING A CROSS
    FUNCTIONAL TEAM OF PEOPLE FROM PRODUCT AND
    PROCESS ENGINEERING, MANUFACTURING,INDUSTRIAL
    ENGINEERING,PROCUREMENT, ESTIMATING.
  • REVERSE ENGINEERING CAN PROVIDE SOLID DATA ABOUT
    THE MATERIALS AND THE VALUE ADDING PROCESSES USED
    IN MANUFACTURING COMPONENTS.

55
TARGET COSTING-CUSTOMER REQUIREMENTS
  • NON VALUE ADDING COSTS SUCH AS INSPECTION ,
    MATEREIAL HANDLING , SETUP, MAINTENANCE,SUPERVISIO
    N,, ADMINISTRATIVE COSTS,ALL MUST BE ESTIMATED
    OR INFERED FROM PLANT TOURS, COMPANY PUBLICATIONS
    OR OTHER EXTERNAL DATA SOURCES eg
    CONSULTANTS,SUPPLIERS,CUSTOMERS,GOVT SURVEY,NEWS
    PAPER MAGACINES OR SUBSCRIBER DATA BASES.

56
TARGET COSTING-FUTURE COST STRUCTURES
  • A MANUFACTURER SHOULD THEREFORE DEVELOP ESTIMATES
    OF COMPETITORS COST STRUCTURES
  • -BY ANALYSING THE INTERNAL COSTS OF EXISTING
    PRODUCTS,
  • -CATEGORISE THEM BY COST DRIVER
  • -DEVELOP COMPARATIVE RATIOS BY COST DRIVER TO
    TRANSLATE INTERNAL COSTS INTO ESTIMATED
    COMPETITOR COSTS

57
TARGET COSTING-FUTURE COST STRUCTURES
  • COST DRIVERS USED FOR COMPARISON RELATE TO
  • THE ORGANISATION COSTS INCLUDE ALL LABOUR AND
    BENEFITS FOR HOURLY AND SLARIED WORKERS
  • SOURCING OR LOGISTICS COST INCLUDE ALL RAW
    MATERIALS, SUPPLIER DEVELOPMENT COSTS AND
    TRANSPORTATION COSTS

58
TARGET COSTING-FUTURE COST STRUCTURES
  • MANUFACTURING
  • PROCESSESMANUFACTURING PROCESS COSTS INCLUDE
    ALL NON LABOUR BURDEN COSTS (MAINTENANCE
    SUPPLIES, DEPRECIATION, PROCESS SCRAP AND
    UTILITIES)

59
TARGET COSTING-FUTURE COST STRUCTURES
  • DESIGN
  • PRODUCT DESIGN COSTS INCLUDE DESIGN
    SCRAP,MATERIAL DESIGN PREMIUMS RELATED TO
    DIFFERENCE IN SPECIFICATIONS,THE NUMBER OF
    COMPONENTS,OR THE TYPE OF MATERIAL SELECTED

60
TARGET COSTING-FUTURE COST STRUCTURES
  • STEPS INVOLVED
  • THE STRUCTURE ANALYSIS-TO GATHER COST INFORMATION
    ABOUT ONE OF THE MANUFACTURERS CURRENT PRODUCTS
    THAT HAS DESIGN AND PERFORMANCE CHARACTERISTICS
    SIMILAR TOTHOSE OF THE NEW PRODUCT UNDER
    DEVELOPMENT AND ALSO SIMILAR TO THOSE OF THE
    COMPETITORS

61
TARGET COSTING-FUTURE COST STRUCTURES
  • COMPETITOR COST MODELING THE MANUFACTURER SHOULD
    DEVELOP COST MODELS TO HELP ESTIMATE THE
    PRODUCTION COST OF COMPETITORS
    PRODUCTS.GENERALLY THE PROCESS INVOLVES
    DEVELOPING FACTORS THAT ADJUST CURRENT PRODUCT
    COSTS FOR COMPETITIVE DIFFERENCES IN

62
TARGET COSTING-FUTURE COST STRUCTURES
  • LABOUR RATES
  • LABOUR HOURS
  • PURCHASING
  • PRODUCTION SCALE
  • ECONOMIC DIFFERENCES AND
  • COMPLEXITY

63
TARGET COSTING-FUTURE COST STRUCTURES
  • COMPETITOR INFORMATIONDEPENDING ON THE LEVEL OF
    ACCURACY REQUIRED FOR THE TARGET COST, COMPETITOR
    INFORMATION IS AVAILABLE FROM A VARIETY OF
    SOURCES.FOR DISCRETE PRODUCTS, THE BEST DATA
    SOURCES (IN TERMS OF COST AND EASE OF ACCESS) ARE
    PRODUCT TEAR-DOWNS AND EXTERNAL DATA SOURCES.
    THESE EXTERNAL DATA SOURCES INCLUDE

64
TARGET COSTING-FUTURE COST STRUCTURES
  • ANNUAL REPORTS
  • MARKETING BROCHURES
  • COMMERCIALLY AVAILABLE INFORMATION DATABASES
  • GOVERNMENT REPORTS
  • LOCAL NEWS SOURCES(NEWSPAPERS,NEWSMAGAZINES,
    INDUSTRY PUBLICATIONS)7

65
TARGET COSTING-INTERNAL COST MODELS
  • COST MODELS FOR INTERNAL COSTS RELATE TO SPECIFIC
    ELEMENTS IN THE STRUCTURE OF A PRODUCT.
  • SIMILAR IN NATURE TO COMPETITOR COST MODELS,
    INTERNAL COST MODELS GENERALLY ARE DEVELOPED
    USING SPREADSHEET SOFTWARETO PROVIDE WHAT-IF
    COMPARISONS THAT IDENTIFY THE SENSITIVITY OF
    FINAL PRODUCT COSTS TO CERTAIN COST DRIVERS.

66
TARGET COSTING-FUTURE COST STRUCTURES
  • COST DRIVERS THAT HAVE IMPORTANT EFFECTS ON UNIT
    COST OBVIOUSLY PROVIDE THE GREATEST OPPORTUNITY
    FOR VALUE ANALYSIS AND COST REDUCTIONS

67
TARGET COSTING-PRODUCT DESIGN
  • CONSIDERING THE IMPACT OF VARIOUS COST DRIVERS
    DURING PRODUCT DESIGN CAN HELP A COMPANY TO
    CREATE A DIFFEREENT PERSPECTIVE.
  • BY USING THE PRELIMINARY TARGET COST SET BY
    CONSIDERING THE BEST LEVELS OF COMPETITIVE
    PERFORMANCE ,ENGINEERS CAN DEVELOP A CONCEPTUAL
    DESIGN THAT FACTORS IN THE BEST DESIGNS FROM THE
    COMPANYS OWN EXISTING PRODUCTS AS WELL AS FROM
    COMPETITORS PRODUCTS

68
TARGET COSTING-FUTURE COST STRUCTURES
  • THE OTHER FEATURES MERIT ATTENTION INCLUDE THE
    FOLLOWING
  • -SUPPLIER INVOLVEMENT
  • -VALUE ENGINEERING
  • -DEVELOPMENT CYCLE

69
TARGET COSTING-CONTINUOUS IMPROVEMENT
  • AS PART OF CONTINUOUS IMPROVEMENT EFFORTS, TARGET
    COSTING CONCEPTS CAN BE APPLIED TO EXISTING AS
    WELL AS NEW PRODUCTS.COST STRUCTURE ANALYSIS AND
    COST MODELS DEVELOPED FOR EXISTING PRODUCTS CAN
    SUPPORT CONTINUOUS IMPROVEMENT BY IDENTIFYING
    AND PRIORITISING CAUSES OF NON VALUE ADDING COSTS
    AND WASTE
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