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Pauline Walsh

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More repair and maintenance. Community transport service. Damp course installer ... Repairing TV aerials. Last month the front desk received a ... – PowerPoint PPT presentation

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Title: Pauline Walsh


1
Pauline Walsh Chief Officer Age Concern
Blackburn with Darwen (yes its me again!)
2
Service DevelopmentWhere do we go from here?
  • Need to ensure the sustainability of
  • Care Network
  • Both its core functions its home-grown
  • service providers

3
  • Needs continuing commitment of partners
  • Needs continuing support of Local Strategic
    Partnership
  • Needs continuing customer satisfaction
  • Needs to address unmet need

4
Continuing Commitment of Partners
  • Universal feel good factor
  • BUT eligibility and charging

5
Customer Satisfaction Unmet Need
  • Need to grow the service
  • Need to reach more customers
  • Need to diversify the available services
  • Whilst maintaining customer satisfaction
  • at its current high level

6
What new services?
  • This is where I ask the audience

7
Different types of shopping a priority
8
  • Toenail cutting
  • Moving house checklist
  • Removal firms
  • More repair and maintenance
  • Community transport service
  • Damp course installer
  • Mobile hairdresser, ladies gents
  • Dog walking
  • Repairing TV aerials

9
  • Last month the front desk received a
  • request for a Gujerati speaking cleaner.
  • This illustrates one of the challenges that
    applies to all our service providers.
  • How to provide culturally sensitive services

10
To Black and Minority Ethnic Communities
11
  • And whilst we do this we have to continue
  • to ensure that existing customers remain
  • happy and provide us with the best
  • publicity going.
  • Word of mouth

12
The Power of Partnership
Thank you for attending the conference.
Have a safe journey home
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