Chapter 1 Introduction

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Chapter 1 Introduction
1. MIS computer systems that capture, store,
process and integrate data to provide quality
information for managers decision-making.
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2. Five Components of MISP.5

• Hardware equipment, devices
• Software programs - a set of instructions that
  controls hardware
• Data files, database
• People technical personnel, users
• Procedures documents that help people use and
  manage MIS (manuals, data dictionary, system
  operation manuals, )

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3. Automate/Informate Two Faces of ITP.6

• Personal Productivity
• Teamwork and Communication
• Business Operations and Strategy

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4. Seven Basic Business Trends MISP.10, Figure
1.3

• Specialization
• Methodology Franchise
• Mergers
• Decentralization Small Business
• Temporary Workers
• Internationalization
• Service Orientation

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5. Three Levels of Management DecisionP.21 -
P.23, Figure 1.10

• Operation Level
• day-to-day operations
• follow rules (structured decision)
• transaction for collecting data

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• Tactical Level
• managers specialization
• structured and unstructured decisions
• short-term to middle-term
• without major changes to oranizations structure

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• Strategic Level
• top management
• unstructured decision
• long-term
• with major changes to organizations structure