MBAD 616: Selected Topics in CIS Enterprise Integration

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MBAD 616 Selected Topics in CIS Enterprise
Integration

• Dr. Lauren B. Eder
• Fall 2004

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Welcome

• Instructor introduction
• Student introductions
• Course schedule
• Classroom materials
• Housekeeping issues
• Introduction to ERP

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Course Materials

• Harvard Business School Press Articles and Cases
• Business Process Integration Handbook
• Business Process Integration Exercises

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Schedule
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Introduction

• What is Enterprise Integration?
• What is ERP?
• Myths versus Reality
• Who are the major vendors?

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What is Enterprise Integration (EI)?

• The process of enabling and maintaining the
  integrity of the automated enterprise
• Involves the integration of software, hardware,
  and networking
• At the intra- and inter-organizational levels

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EI Drivers

• Environmental pressures
• Globalization
• E-commerce
• Deregulation
• Business pressures
• Increased competition
• Need for real-time operations
• Need for customer-oriented operations

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Expected EI Benefits

• Reduced costs
• Stronger customer and supplier relationships
• Improved operational performance
• Organizational flexibility, enabling rapid
  response to new business opportunities

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What is ERP?

• Enterprise Resource Planning
• Cross-functional systems that enable different
  activities of the firm, such as order processing,
  to be integrated other activities, including
  production planning, accounting, and human
  resources
• Provide integration across multiple functional
  areas as well as physical locations
• Can integrate processes between business partners

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ERP Creates Value

• Process versus Function
• Best Practices
• Organizational Standardization
• Reduces/eliminates information irregularities
• Provides simultaneous access to real-time
  information
• Facilitates intra- and inter-organizational
  communications and collaboration

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Information Technology Concepts A Review

• Organizational Computing
• Networking
• Database Management
• Software
• Reengineering

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Organizational Computing

• How has the role of the computer evolved?
• Centralized versus Decentralized - matching the
  computing architecture to the organizational
  architecture
• Mainframe Computing
• Client/Server Computing
• Fat and Thin clients
• Two and three tier client/server models

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Networking Concepts

• LANS and WANS (and MANS and VANS and SANS)
• Intranets and Extranets
• Bandwidth
• Standards
• Protocols (for example TCP/IP)
• Security
• Firewalls
• Encryption

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Database Management

• Database Management Systems (DBMS)
• Enable storage and retrieval of information
• Queries and reports
• Sharable access
• Reduced redundancy and reduced errors
• Data warehouses

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Software

• Systems and Applications software
• Legacy software
• Off-the-shelf versus custom
• Choices
• As is and To be Models

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Reengineering

• Consider Process versus Function
• Hammer (1990)
• Obliterate existing processes (usually
  functionally aligned) and redesign them to meet
  the firms needs in light of advanced
  technologies
• Best Practices
• Analyzing information and work flows to determine
  the best way to perform a particular process

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For Discussion

• Wall St. Journal 9/10/04
• Peoplesoft CEO Says Oracle Still Faces Many
  Hurdles
• Harvard Business School Publishing Articles and
  Cases
• Enterprise Resource Planning Common Myths vs.
  Evolving Reality
• Putting the Enterprise into the Enterprise System
  (HBR OnPoint Enhanced Edition)
• Digital China Holdings Ltd. ERP as a Platform
  for Building New Capabilities

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Some Links

• Webopedia.com
• CIO.com ERP Research Center
• SAP
• IT Toolbox ERP Knowledge Base