IT

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IT e-Governance Scenarioin Uttar Pradesh

• Government of Uttar Pradesh

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IT / e Governance Initiatives in Uttar Pradesh
Belief in citizens
Legislation
Architecture
Standards
PPP modeling
Electronic service delivery Exchange of
information
Continuous improvement
Policies
Data
e Government
Project Management
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Citizens trust reinforced in Government
Trust in citizen
T R U S T
Changes in procedures
Time Bound Action Plan
Imaginative use of technology easy adoption
Intensive Monitoring
Evaluation Social Audit
Implementation Delivery of Services
Hasslefree Reduced Manual Interface (less
corruption)
Spread
Efficiency of service
Feedback
Access to service
Continuous Improvement of services
CITIZEN
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Lokvani Voice of the People
Web based model developed by UP
Has successfully addressed most of aforesaid
issues
Special Mention Stockholm challenge Event May
2006
Won
National Golden Icon Award
Feb 2006
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Public Grievance Redressal
Before Lokvani
Senior Officers
? Time taken Could be any thing
Departmental officers
Field level officers/employees
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Lokvani - Process
DM

Redressal in Max 1 Week timeframe in most
cases
Concerned Department
Lokvani Server
Third Party, Lokvani Kiosk
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Lokvani
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DM Ghaziabad has included Pension, MPLAD fund
utilization, information on PDS, in Lokvani to
make the system more citizen centric. Citizens
can also access the information through mobile
phones
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e Suvidha
Electricity Bills
Property Tax
Water Sewer Tax
LDA bills
And many more
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• Decision of Cabinet to not to issue manual
  Khataunis (30 Aug 2005)

• Database has 1.41 Lakh digitized Khataunis

• Pilot projects for creating digital record room
  taken in Ghaziabad and Lucknow districts for Rs
  86.6 Lakhs

Electronic Delivery
Convenient
( L A N D R E C O R D S )

• Hassle Free Records of Rights
• Door step delivery of RoR through Lokvani
• Keep track of Govt Land Revenue, Cropping pattern
  etc

Consistent
Convenient
Transparent
Electronic Delivery
Transparent

• Land Records Management Transparent Efficient
• Help reduce litigation with the help of online
  LR database
• Create respect trust for Government among the
  landholderss

Consistent

• Reduce inconsistency in LR by minimizing manual
  intervention
• Facilitate correction of LR data electronically

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KOSHVAANI Web based treasury system
15 Treasuries 13 Divisional Off
2000
Time
55 Treasuries
1996
20 Treasuries
1993
3 Treasuries
1992
Treasury Computerization (including that of
Uttaranchal)
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• Treasury Computerization

• Tight Fiscal Management Monthly reports of all
  treasuries is available to Principal secretary
  Finance for managing State Cash Flows

• Sub Treasuries in the state have become
  redundant as a result of reduction of DDOs from
  35000 to 6000

• Pensioners database
• Payment System On line cheque generation
• Inventory Management of stamps

CERTIFIED ISO 9126 and 12119
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PRERNA PRoperty Evaluation and RegistratioN
Application
Compatible with Bhulekh and On line Mutation
Software
Highlights of PRERNA
Complete Roll in the state
2007
Reduced Delivery time from 7 days to 5 minutes
Instant photograph Thumb Impression
Automatic valuation of property

Help desk for villagers / farmers
Automatic calculation of stamp duty and Reg fee
2004
Shall handle 22 Lakhs Deeds / Yr
1.5 Crore population to be benefited
Pilot at 2 Sub Registrar Office (SRO) in Lucknow
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Bouquets of services offered by Transport
Department

• Registration of vehicles

• Payment of taxes

• 20 RTO Offices computerized

• Calculation of fee / tax

• Another 17 by 30 July 2006

• Delivery of services through web, Information
  services through IVRS

VAHAN
Vahan A hassle free software for transport
application
Future plans
Issuance of DL / RC on smart Card
Computerization of check posts
Networking all offices for IT communication
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Appointment and Personnel Department
A Web enabled system on the pattern of DoPT, GOI
containing information regarding ER Sheet,
Posting, Training, Leave status etc of IAS/PCS
officers of the state
Electronic monitoring of references
Posting / training / ER sheet / leave status /
Advances etc
Reference Monitoring System
Officers database
Database on ACR / Manuals / rules best practices
etc
Database on ACR /Manuals / Rules / GOs with
proper classification

• Unique ID, email id and password
• Submission of applications through e-forms only
• Disposal of application in 7 days (max)
• e-Mailing of status of application

Civil Service Automated Personnel System
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Operationalization of NeGP
APEX Committee under the chairmanship of Chief
Secretary constituted in July 2005.
GoI identified MMPs
State identified MMPs

• Health
• Food Civil Supplies
• Secondary Education
• Social Welfare
• Labour

• Land Records
• Property Registration
• Transport
• Agriculture
• Treasuries

• Municipalities
• Trade Tax
• Gram Panchayat
• Police
• Employment Exchange

Centre for eGovernance (CeG) created. SeMT shall
be housed in it
Appointment of consultant for SeMT under process.
Empanelment of consultant for this purpose from
GOI is awaited
As-Is-Survey completed in 55 departments
including Mission Mode Departments
Capacity Building Proposal for Rs. 72.21 crores
(for 3 years) submitted to GOI in March 2006
sanction is urgently required as initial funds
are already available
Sensitization workshops organized for all
departments. Departmental PeMTs constituted and
nodal officers nominated.
Mission Mode Departments directed to prepare
projects for electronic delivery of citizen
centric services
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UP SWAN Current Status

• Rs.168 Cr sanctioned, Rs. 25 Cr transferred to
  NICSI for connecting 70 districts, 307 tehsils
  and 813 blocks with 2 Mbps bandwidth
• NIC has been designated as the implementing
  agency
• Decision taken to engage TCIL as consultant.
  Concurrence of GOI awaited
• State Level Implementation Committee formed under
  IDC, meeting on regular basis to monitor the
  status of implementation
• BSNL selected as Bandwidth Provider
• SLA with BSNL NIC to be finalized in
  consultation with TCIL
• Funds for site preparation allocated by GoI. Rs.
  20.84 Cr sanctioned by GoUP for setting up of
  NOS.
• BoM as prepared by NIC, is to be finalized in
  consultation with TCIL

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CSC Common Service Centre

• 16324 CSC's are being set up in the state
• Centre for e-Governance (CeG) is designated as
  State Level Agency (SLA)
• Service Center Agency (SCA ) are to be selected
  from private sector through bid process. RFP is
  being finalized in consultation with ILFS
• Existing LOKVANI kiosk owners should be given
  preference as Village Level Entrepreneurs (VLE's)
  if they are interested
• State Government should be given per transaction
  share from all transactions (Government and
  Private) occuring at CSC

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TIMELINES SERVICE DELIVERY LEVELS

• SWAN time bound action plan awaited from NIC
  State unit. Dependent on finalization of SLA with
  BSNL
• Service levels are being clearly spelt out in the
  'As-Is-Study report of M/s PWC
• E-Suvidha to be operationalised in August 2006
  32 centres in Lucknow
• Lokvani presently active in 21 districts all 70
  districts to be activated by September 2006
• File tracking system in Sachivalaya already
  initiated in Karmik and IDC branch. To be
  extended to all departments in 6 months.
• Property registration currently operational in 2
  SRO offices all district headquarters by 2006,
  remaining to be operational by 2007

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NeGP and Service Delivery
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Ensuring Accountability
Accountability will be ensured through
enforcement of Service Levels along with system
of incentives and penalties
Citizen feedback and social audit will ensure
accountability to main stake holder i.e. the
citizen System of social audit, customer
satisfaction survey etc should be included in the
DPRs
Mechanism for continuous citizen feed back is
being setup through chat rooms in departmentals
websites. Citizen Advisory Committees could be
set up at Chief Secretary, Principal Sectreaty,
IT, HODs and district levels
Risk analysis should be done for the services to
be delivered and suitable mitigations along with
safe guards introduced in SLAs.
Adequate security features must be included in
the architecture - Electronic Fraud Act to be
enacted.
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Transparency and Standards
Building transparency by providing

• Access to information regarding schemes and
  selected beneficiaries

• Reduction of manual interface and corruption
  through business process reengineering

• Extending the reach of the program through SWAN,
  SDC and CSC's

• Efficient and timely delivery Reducing scope
  for manipulation

• System of citizen feedback and grievance
  redressal on the web

• Use of GIS to facilitate proper locational
  decisions for projects on the basis of norms

Standard setting and assessment of delivery
quality by independent agencies

• Open standards for interoperability of
  departmental data thus enhancing speed and
  Quality of Service

• Adherence to the defined standard levels

• Standards could be defined by GoI for easy
  adoption by states

• Operational metrics need to be put in place
  defining service and output levels This has to
  be further related to performance rating and
  system of incentives and penalties

• Third party audit by independent agencies which
  takes into account citizen feedback is desirable

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Institutional Mechanism for sharing experience
and best practices

• Recognized best practices should be rolled across
  the state with a package along with software
  provided at a fixed price for easy replicability
• Quarterly e Gov workshops focused on specific
  departments and best practices associated with
  them along with vendor presentations

Public Education and Awareness about the services
available

• Expenditure on publicity must be permitted from
  capacity building funds to launch suitable
  awareness campaign

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THANK YOU
Naveen Chandra Bajpei Chief Secretary - GoUP 91
522 2621 599 csup_at_up.nic.in