Case Study Efficiency

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Case StudyEfficiency The Local Government
Agenda

• 20th April 2005

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Our Agenda

• An Introduction to Kent County Council
• A New Era of Local Government
• The Efficiency Agenda
• Setting the right direction
• Thinking differently
• Delivering results
• Conclusions

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An Introduction to Kent County Council

• 34,000 staff
• 700 services to 1.5m people
• 620 schools 130 libraries
• 13 District and 300 Parish Councils
• 1.3bn annual budget

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A New Era In Local Government

• And the Solution?
• Need to respond quickly
• Need continual improvement
• Need to be inclusive
• Need to encourage innovation

• Britain Today ?
• A connected society
• An interdependent society
• An under funded society
• A demanding society

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The Efficiency Agenda Setting The Right Direction
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Our Expectations of the Efficiency Agenda
The whole point of the Efficiency Review is to
take the opportunity to rethink everything we do.
PSA was a success because managers and staff
realised that they couldnt achieve the targets
that we all shared simply by working 10 harder.
They had to completely rethink the way they
delivered the service. This brought extraordinary
innovation and success. Sir Sandy
Bruce-Lockhart, Council Leader
challenge the way we do what we do
modernise KCC
greater use of technology
deliver more action on the ground
ambitious, radical bold in our innovations
An opportunity to really challenge traditional
working practices, to innovate and take risks,
but above all, collaborate to achieve exceptional
results - improved services for our customers
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Our Approach To The Efficiency Review
Stage 1 Establish the Base
Stage 2 Build a Case

• Confirm targets
• Engage stakeholders
• Identify potential efficiency gains

• Qualify benefits cases
• Establish options for delivery

Stage 3 Plan to Deliver

• Start short term initiatives (quick wins)
• Confirm delivery plans
• Deliver AES

Deliver Results

• Quick Hits Focused improvement
• Build Capability
• Results measurement

The Efficiency Review is merely a starting point
- sustainability is key to meeting targets - for
the next three years and beyond
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Our Achievements

• Keep it simple (but structured)
• Engage the right people
• Be mindful of consequences for services

• Capability to significantly exceed government set
  targets
• Awareness of how to improve services through
  better ways of working
• A clear commitment to delivery

Principles
Results
Engaging those who understand and care about
delivering services is the surest way of finding
viable ways to deliver efficiency
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The Efficiency Agenda Thinking Differently
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Exploiting Technology
Technology enabled change is the most obvious
route to step changes in performance

• Extending e Government
• Social Care Self Assessment
• Informed risk taking
• Telehealth

Technology will play a prominent role in the
future transformation of our services
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Challenging the Way We Do Business
The environment we operate in forces us to
continually evaluate the way we do business and
to take action

• Market making
• Schools of the Future
• Social Care delivery
• Technology
• Innovation

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The Efficiency Agenda Delivering Results
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Results Matched to Council Priorities
Highways Maintenance
Tele-health
Building Schoolsof the Future
Managed property portfolio
Purchase Cards
Contact Centre Channel Management
Procurement
Service Transformation
E recruitment
Social CareContractingStrategy
Social CareSelf AssessmentWeb site
CollaborativeSupport Services
ICT Consolidation
Innovation
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The Impact on Our People
There is no doubt that many local government
organisations will move from follower to leader
this has real implications for our people

• Create new capability in our people
• Become more commercially astute
• Be adaptable

The new era presents considerable upside for our
people opportunity, challenge and new
capabilities
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Conclusion
This is a tremendously exciting time for those
involved in Local Government but lets not
forget why we are really doing this
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Conclusion
This is a tremendously exciting time for those
involved in Local Government but lets not
forget why we are really doing this
Adjo Victoria Climbie 2 November 1991 25
February 2000