Delivering more and better water and wastewater services

1
Supporting Water Operators Partnership in
Asia

• Delivering more and better water and wastewater
  services
• by advancing utility performance

Briefing for Global CoP January 2009
2
Background

• United Nations Secretary Generals Advisory Board
  on water and sanitation (UNSGAB) Compendium of
  Actions structured program of cooperation thru
  WOPs
• ADB Program (RETA 6396) aims to
• Improve operational performance of water
  utilities
• Foster the exchange of information and
  experiences between and among them
• RETA activities
• Establishment of water utility networks
• Continuous Improvement Benchmarking
• Twinning
• Technical trainings

3
NETWORKS

• SEAWUN South East Asia
• HQ in Hanoi, Viet Nam, 68 members, formed 2002,
  chair Malaysia
• SAWUN South Asia
• HQ in Mumbai, India, 23 members, formed April
  2007, chair Karachi Water and Sewerage Board
• CASCWUA Central Asia
• HQ in Kazakhstan, 12 members , formed November
  2007 chair in Shymkent
• EAWUN ? East Asia
• Interest

Issues include staffing, affordability,
business plans, delivering member benefits,
sustainability
4
Twinning

• Targeting 10 twins
• Deal includes technical visits , personnel and
  info exchange
• Process covers diagnostic, work plan, specific
  subjects (NRW etc), targeted results, firm
  agreements

Progress Phnom Penh Cambodia Binh Duong
Haiphong- Da Nang Viet Nam Male , Maldives -
Thimphu, Bhutan Jamshedpur, India NWSDB, Sri
Lanka City West Water, Australia Cebu,
Phil Ranhill Malaysia Davao, Philippines PNSB
Malaysia Karachi, Pakistan Korea Water
Dhaka WASA, Bangladesh
Issues Identification of Experts Korea ,
Australia, Malaysia , Japan , within Europe and
Russian speaking utilities
5
Benchmarking (CIB)

• Subjects NRW, Billing/Collection/ Tariff
  process
• 3 3 month cycle for each WUN
• Use of utility teams trained through CIB
  workshops
• Augmented by technical workshop on subject - NRW
• Targeting at least 40 utilities across three
  networks

Progress SAWUN workshop - Nov 2007 SEAWUN
workshop Feb 2008 CASCWUA workshop Mar
2008 Follow up workshops and on site support -
Pakistan, Sri Lanka and Philippines
Issues Change program not data collection
Substantial barriers to introducing change
Very slow take-up - maybe too difficult for
most utilities
6
Technical Training

• Target subjects NRW, Billing/Collection, Tariff
  process
• Complements the benchmarking and twinning
  programs
• Events 2 NRW workshops, 1 leadership forum

7
Plans for 2009

• 3rd NRW training workshop
• Training on tariff setting customer service
• Training on energy efficiency (Central / West
  Asia)
• Continuation twinning 10
• Continuation CIB
• Twinning Forum (Korea February 2009)
• - Expert twins 8
• - Recipient twins 8
• - Others ADB, USAid, ?

8
Plans for 2010-11

• Water Operators Partnership 2nd Phase
• - Twinning is central 20 twins 2 years
  duration
• Training (technical and CIB/change management)
• - continuous through twins
• Workshops
• Target beneficiaries
• Twinning partners
• Utility members
• Others self funded

9
Partners needed

• Supplementing twinning
• Identification of expert twins
• Expert twins
• Training institutions