Expert Advisory Group on Document Delivery

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Expert Advisory Group on Document Delivery
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Members

• Christine Cother
• Jane Turnbull
• Sharon Karasmanis
• Julie Wilson
• Georgia Livissianos

• Michael Graf
• Margarita Moreno
• Adrienne Yeo Margaret Kennedy
• David Ong
• Lynn Hedley

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Terms of Reference

• Review business model for KDD, including
  consideration of possible alliances and
  agreements, customer service, communication,
  marketing and education
• Investigate options for exploitation of existing
  and new functionality

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• Investigate areas for improvement of KDD service
  relevant to the needs of customers
• Investigate macro-environment of interlibrary
  loans and trends which are relevant to the future
  directions for the KDD service.

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Progress

• SWOT analysis
• Current ILL Environment
• End User Access
• Surveys both KDD and Non-KDD ILL Practitioners

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Surveys

• KDD relevant and important
• Large membership
• KDD Payments Service

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The Future

• More electronic online service delivery
• Increase in alternative sources
• E-journals
• Non-traditional document suppliers
• Unmediated, user focussed, user driven services
• Smarter, more efficient management of ILL/DD
  process

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More information

• Minutes of teleconferences
• http//www.nla.gov.au/kinetica/eag_kdd.html