BT Conferencing delivering efficient services

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BT Conferencing delivering efficient services
Simon Lindley UK Public Sector Director, BT
Conferencing
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Agenda

• Key Drivers!
• Hierarchy of Communication
• What is Conferencing?
• BT Conferencing Tools - Audio, Web Video
• What do you need?
• How much can you save? Case Studies
• What are the costs involved?
• Barriers Vs Benefits
• Interesting Facts
• About BT Conferencing?
• Q A

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Key Drivers and Challenges

• Current economic climate
• Increase productivity quickly
• Improve performance better results
• Carbon Targets need to evidence
• Reduce operational costs significantly
• Communicate effectively with the various
  stakeholders
• Build solid partnerships inter Dept/Inter Agency
• Commissioning skills all receive adequate
  training
• Long term commitment between departments and
  local authorities
• Raising the profile promote potential
• Provide value for money practical ways to deliver
  services

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The Communication Hierarchy
Value
When
Collaboration
First meetings, final contracts
In Person
Highest Impact
Interim meetings, decision-making, expertise
required, mixed media
Personal, credible, persuasive, thorough,
relationships, workflow, supply chain
Video
PRODUCTIVITY
INTERACTIVITY
Instant - More data/Wider audience
Detailed explanations Collaborative working
Audio Web Conferencing
Quicker, shorter messages
Instant
Audio
Standard business communications
Familiar
Voice
E-mail. Post
Time insensitive messages
Ubiquitous
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Work is something you DO, not somewhere you GO
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What is Conferencing?

• The ability to hold a meeting without physically
  being there
• For large or small meetings, from 3 2,500
  people
• The different types of conferencing
• Phone a phone conference can be anything from a
  3-way call to an event with 2,500 attendees
• Web usually coupled with a phone conference.
  This allows you to present or share documents,
  slides, web pages from your PC as you would
  face-to-face
• Video face-to-face meeting using a real time
  video link

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Audio flexible to your needs

• Your own personal meeting room
• Weekly team meetings
• Impromptu meetings
• Project status meetings

• Larger scale more formal meetings
• Communicating and interacting with large
  numbers of people
• Organisation change
• Financial announcements
• Training sessions

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Web Conferencing Engage with your audience

• Used to complement Audio and Video Conferencing
• Share, amend or present anything from your
  desktop
• Scalable from 2 to 2,500 people
• Real time
• Instant feedback

All you need is a PC with internet connection
launch from Outlook
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Video Conferencing Face-to-face without
physically being there

• When only a face-to-face meeting will do
• More personalised meetings around the globe
• Meeting new colleagues or customers or suppliers
  
• Large events or conferences where you can have
  video streaming to allow people to watch the
  event when they cant physically attend

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BT Conferencing Collaboration Solutions - Leading
into UCC
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What do you need? - Technological requirements

A telephone and a PC with Internet
connection Audio Web
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How much can you save? City Guilds

• Objectives
• Train a team of geographically dispersed people
• Save time, cut travel costs and environmental
  impact
• Improve e-learning take up and simplify
  deployment, training and use
• Promote flexible and home working

• Challenge
• Create universal adoption of organisational
  Learning development tool with geographically
  dispersed teams

Solution - Trained audience via audio and Live
Meeting
As a team we are saving over 1,000 per day in
man-hours. With further savings on travel costs,
that figure rises again. And we are significantly
cutting the carbon footprint of what we do.
Multiply that across a team of 36 and the cost,
productivity and environmental benefits become
starkly compelling. Nik Dascinsky, eStrategy
Consultant, City Guilds
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How much can you save? Environment Agency
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Customers
BT Conferencing
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What are the costs involved?
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Barriers Vs Benefits
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Some interesting facts

• BT INTERNAL USE
• 135 million - How much Conferencing saved BT
  employees in travel costs last year
• 97,628 tonnes How much CO2 Conferencing saved
  last year for BT as a whole
• 100 million - Roughly the time translated into
  cost if BT people had travelled to all their
  meetings last year
• HOW LARGE CAN A CALL GET?
• 4 continents. 40 countries. 400 divisions. All on
  one web conference for a global FMCG giant
• Up to 5000 people on one call
• AN AVERAGE CONFERENCE CALL?
• 5.4 people for around 30 minutes
• Costs about the same as a cup of coffee per
  attendee
• Results of a BT Survey on its Economic,
  Environmental and Social Impacts, 2007.

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Why BT Conferencing?

• A lean, responsive business within BT plc
• 20 years conferencing experience
• Top 4 in global market share, 1 in UK and
  Europe
• Growth significantly out-performing the
  industry
• Extensive conferencing portfolio
• Global reach - support conferencing in 55
  countries
• 180,000 end users
• Account management, training adoption
• Its all we do!!

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• Q A

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• Thank You