Taking DIS Services to the Next Level

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Taking DIS Services to the Next Level

• Innovative Enterprise Services
• IPMA Executive Seminar
• September 11-13, 2006

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DIS Listened

• DIS customers told us what services they wanted.
• DIS made their wants part of our strategic
  vision.
• DIS advanced responsive State budget proposals.

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Mission-Critical Focus

• Leadership and Innovation
• Quality and Reliable Products and Services
• Project Support

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Leadership and Innovation

• Video Conferencing and Web Collaborative
  Conferencing (Bob Deshaye)
• Live Communication Server (Roland Rivera)
• E-mail Archiving (Karen Peterson)
• Machine Virtualization (Karen Peterson)
• Eastern Washington Business Continuity Facility
• (Cammy Webster)
• Load Balancing (Cammy Webster)
• Enterprise Integration Service (Scott Came)

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Videoconferencing

• New DIS managed service will provide an
  enterprise based, interactive videoconferencing
  service that is shared by all state agencies
• Dedicated facilities will be available in key
  locations across the state
• Highest quality full video and audio conversation
  with other domestic and international locations
  that do business with state government can be
  connected through bridge facilities

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Simplified Network Diagram
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Videoconferencing Current Status

• Decision Package submitted to OFM for approval in
  FY08 budget cycle
• Equipment and support costs defined and included
  in decision package submittal
• Continued support from major branches of
  government including legislature, higher
  education and cabinet agencies

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Web Collaborative Conferencing

• This new service enhancement will add the ability
  to share presentation materials over the IP
  network in addition to the audio only conference
  service in use today.
• Agencies may share PowerPoint slides, Excel
  spreadsheets, Word documents etc., while
  conducting traditional audio conferences through
  DIS.
• Several hundred simultaneous users are supported.
• DIS Conference Operators will be available to
  assist customers with presentation set up and
  support as needed.

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Simplified Network Diagram
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Web Collaborative Conferencing Current Status

• Major upgrade scheduled of all DIS audio
  conferencing equipment to new Web Collaboration
  infrastructure
• Equipment installation scheduled for mid-FY07
• Normal audio conferencing service still available
  without interruption for existing users
• OFM approved rate model allows agencies to choose
  a monthly subscription amount for unlimited Web
  Collaboration Conferencing use

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What is Live Communications Server?

• Enterprise-grade, scalable and secure IM solution
• Integration with desktop
• Extensible platform built on industry standards
• By 2008, 80 of all businesses will use IM

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Network Diagram
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Live Communications Server Current Status

• Updates to Active Directory to support Live
  Communication Server have been applied
• Interagency project team has been formed
• Finalize business plan
• Present to Enterprise Active Directory Steering
  Committee and the CAB
• Release RFQ for acquisition tbd

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E-mail Archiving

• Provides efficient and reliable long-term storage
  of messages
• Ensures security and integrity of archived
  messages
• Provides seamless access to archived data for
  authorized users

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Machine Virtualization

• Better utilization of resources
• Faster response to business demands
• Improved flexibility and scalability

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Eastern Washington Business Continuity
Facility

• Shared disaster recovery and operational data
  center capability in Eastern Washington for the
  recovery of
• server-based computer systems
• Effective recovery capability that avoids
  duplication in cost, effort, staffing, security
  and data communications
• Infrastructure services for TSM and SAN
  connectivity to mainframe disaster recovery site
  in Philadelphia

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Load Balancing

• Service to enable fail-over from one server to
  another
• Distributes workload
• Technology available to agencies on the State
  Governmental Network (SGN) and Public
  Governmental Network (PGN)
• Based on Cisco Content Switching Module (CSM)
  technology

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Enterprise Integration Service

• Middleware to send messages between systems and
  coordinate system interactions
• Repository to store, display, and search system
  interface models and documentation
• Integration competency center to manage
  middleware and repository, and consult with
  agencies on integration strategy
• Certificate Authority for the State Government
  Network

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Leadership and Innovation

• Questions?

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Quality and Reliable Products and Services

• Enterprise Security Services (Laura Parma)
• Leasing Program Expansion (Scott Smith)
• Next Generation Network (Roland Rivera)
• Olympia Capital Campus Fiber Network Expansion
  Project (Roland Rivera)
• IT Service Management (Laura Parma)
• DIS Facility Proposal (Jim Albert)
• Wireless (Roland Rivera)

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Enterprise Security Services

• DIS pleased to add to suite of Enterprise
  Security Offerings
• in FY07
• Multiple agency requests for adding to current
  offerings
• New set of services
• Managed Firewalls
• Enterprise Virtual Private Network (VPN)
• Secure Sockets Layer (SSL) VPN
• Reviewed at OFM Rates Day and the CAB

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Enterprise Security Services

• Managed Firewall Services
• Provide new service offering to centrally manage
  agency firewalls
• Enterprise VPN Services
• Enable smaller field offices to access agency's
  primary systems and data securely
• Secure Sockets Layer VPN
• Ability to work remotely from alternate locations
  with secure access to agency computing resources
  without requiring client software on the
  workstation
• Provides additional offering to the Client VPN
  offering

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Leasing Program Expansion

• Lease Program
• Operational leasing of personal computer, laptop
  and fileserver hardware to state agencies and
  higher education
• Expansion
• Add 15,000 desktops and laptops for a total of
  30,000 in FY08 09
• Financial Benefits
• Allows agencies to spread payments through life
  of equipment
• Moves from large capital expense to utility-like
  payment

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Leasing Program Expansion
Lifecycle Asset Management Improvements
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Leasing Program Expansion

• Current Customers
• Corrections
• DSHS
• Financial Institutions
• Fish Wildlife
• Health
• Industrial Insurance Appeals
• Labor Industries
• Liquor Control Board
• Military
• Personnel
• Retirements Systems
• Veterans Affairs

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Next Generation Network

• High-speed telecommunications network that will
  meet the future need of the K-20 Education
  Network
• Provides lower networking costs for customers by
  leveraging DIS expertise in wide area networking
• Single point of contact for designing, ordering,
  implementing and operating eight different
  networks

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Next Generation Network (NGN)

• Business Goals
• Use the IT infrastructure
• Reduce costs
• Meet legislatively mandated requirements
• Enhance customer experience
• Architecture Goals
• Based on wavelength technologies
• Provide multi-service provisioning platforms
  (MSPP)
• Provide more Ethernet aggregation points
  throughout the state
• Benefits of NGN Architecture
• Reliability and Availability
• Flexibility
• Scalability
• Cost-effectiveness
• Support of customer business needs

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NGN Architecture
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Next Generation Network Status

• Design has been completed
• RFQ has been released
• Responses due October 5, 2006
• Award(s) notification October 24, 2006

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Campus Fiber Network

• Coverage
• Expands the existing Olympia Capitol Campus fiber
  network presence throughout Olympia (Downtown,
  Westside), Lacey and Tumwater
• Capability
• Provides mobility, service flexibility and access
  to centralized interagency applications at speeds
  of 10/100/1000 Mb Ethernet supporting voice,
  video, and data
• Cost Benefits
• Delivers average annual cost savings to state
  government of approximately 696K and future cost
  stabilization

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Campus Fiber Network Conceptual Design
Design Highly available route diverse and
protected ring architecture.
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Campus Fiber Network Project Status

• PHASE 1 (July 2006 June 2007)
• Develop and submit funding decision package
  (completed)
• Finalize Phase 1 detailed design
• PHASE 2 (July 2007 June 2008)
• Complete network expansion to Olympia Downtown,
  Olympia Westside and Tumwater agency locations
• PHASE 3 (July 2007 June 2008)
• Complete network expansion analysis and detailed
  design for Lacey agency locations
• PHASE 4 (July 2008 June 2009)
• Complete network expansion implementation to all
  Lacey agency locations
• ISSUES Agency participation commitment
• Timeline that accommodates agency needs
• Local municipality partnerships
• Utilization of existing state government fiber
  assets

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IT Service Management

• End-to-end Service Management for the Enterprise
  to continue to deliver quality and reliable
  services
• Started discussion and engagement on this topic
  in the Enterprise Change Management Meetings held
  monthly after the Customer Advisory Board (CAB)
  meeting
• Move towards delivery of IT Service Excellence
• Use of ITIL Information Technology
  Infrastructure Library

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IT Service Management

• ITIL is a framework of best practices approaches
  intended to facilitate the delivery of high
  quality information technology (IT) services.
• Service Support System for an enterprise approach
• Configuration Management
• Incident and Problem Management
• Change Management
• Service Request/Help Desk
• Release Management
• System is a combination of processes, people
  and tools.
• We need to get started!

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DIS Facility Proposal

• New state-owned data center and office building
• Located on the east capitol campus
• 225,000 square feet overall 100,000 square foot
  data center
• Business Drivers
• Proposed Schedule
• Project authorization - - 2007 Legislature
• Start design - - Summer 2007
• Start construction - - Summer 2008

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Project Support

• Responds to Joint Legislative Audit Review
  Committee (JLARC) Report
• Proposes a centralized information technology
  project management office
• Pool of experienced project managers
• Statewide portfolio and project management
  application software

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Wireless

• Wireless Project
• DIS developing a comprehensive solution to
  effectively manage end user wireless connectivity
• Enterprise solution for multiple forms of access
• EVDO, WiFi, Wired, Dial-up
• Implement unified security for mobile devices
• Keep and isolate traffic behind the state
  firewall

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• Questions?

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Contact Us

• Jim Albert, JimA_at_dis.wa.gov, 360-902-9885
• Tracy Guerin, TracyG_at_dis.wa.gov, 360-902-3572
• Laura Parma, LauraP_at_dis.wa.gov, 360-725-5321
• Karen Peterson, KarenP_at_dis.wa.gov, 360-902-3123
• Roland Rivera, RolandR_at_dis.wa.gov, 360-902-3335
• Scott Smith, SS_at_dis.wa.gov, 360-725-4201
• Cammy Webster, CammyW_at_dis.wa.gov, 360-902-3261
• Bob Deshaye, BobD_at_dis.wa.gov, 360-902-3336
• TechMall, http//techmall.dis.wa.gov