Electronic Persona Social Cues and Interaction with Technology

1
Electronic PersonaSocial Cues and Interaction
with Technology
Steven Adrian sadrian_at_sctc.edu
2
Behind the Glass Theory

• Understanding the person in front of the monitor
  and how the instructor can interact with them
  from behind the glass.

3
Objectives

• Explaining e-learning facilitators role
• An overview of personas and body language
• Understanding a students learning style from
  behind the glass.
• Discussing the variety of techniques that will
  allow you to read and understand the learners
  needs and styles.
• Explain the different feedback options and
  techniques within Desire2Learn and/or Blackboard
  (LMS)

4
Internet Trends Facts

• The Internet in 2004
• on a typical day 70 million American adults
  logged onto the Internet
• over 95 of U.S. public libraries have Internet
  access

Lee Rainie and John Horrigan. A decade of
adoption How the internet has woven itself into
American life. Pew Internet and American Life
Project, Jan. 25, 2005
Bill and Melinda Gates Foundation, Global Library
Program Fact Sheet http//www.gatesfoundation.org/
Libraries/RelatedInfo/LibraryFactsheet-040224.htm
5
Internet Trends Meaning

• What does it mean to us as educators!
• More students with different needs and skill
  levels
• Determining their need
• Understanding who the student
• Using the Internet to deliver as an educational
  channel
• Advantages
• Disadvantages

6
Multi-roles of an Instructor

• In this model, an e-learning facilitator wears
  four pairs of shoes - acting as instructor,
  social director, program manager, and technical
  assistant.
• How do we manage all of these roles?
• Why did understanding the student needs become a
  little bit hard in e-learning?

Ed Hootsein, Wearing Four Pairs of Shoes The
Role of E-Learning Facilitators, E-Learning 1.0,
http//www.learningcircuits.org
7
An Overview of Personas

• Personas - The role that one assumes or displays
  in public or society one's public image or
  personality, as distinguished from the inner
  self.
• E-mail names (hotmail)
• Online profiles

http//www.thefreedictionary.com/persona
8
What Are Personas?

• Personas are stand-ins for actual users that
  drive how you should develop your e-learning
  site.
• Personas are not real people, but represent real
  people.
• Personas are defined by their goals.
• Interfaces are built to satisfy personas needs
  and goals.

Source Alan Cooper, The Inmates are Running the
Asylum
9
Body Language - Traditional

• Body language is a broad term for several forms
  of communication using body movements or
  gestures, instead of, or as a complement to,
  sounds, verbal language, or other forms of
  communication.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Body_language
10
Examples of Body Language

• Use of hands (Gesture)
• Showing one's palms to the listeners may mean
  openness and honesty, hiding the palms may mean
  deceit.
• Moving the hands close to the mouth or touching
  the nose may also indicate deceit.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Body_language
11
Examples of Body Language1

• Body position
• Pointing your body away from the one you talk to
  means you would rather not be talking to the
  person and would rather move in the direction you
  are pointing.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Body_language
12
Body Language in Groups

• When one thinks of body language one typically
  thinks of one-to-one communication.
• There are indications that body language may be
  even more important in group communications.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Body_language
13
Body Language in Groups1

• In a group each person has an open body language
  channel to all other people in a group while
  speaking is typically limited to one person at a
  time.
• In other words, the larger the group, the more
  body language starts to dominate.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Body_language
14
Eye Contact - Traditional

• Eye contact is a visual connection made as one
  person gazes into the eyes of another.
• In Japan, listeners are taught to focus on a
  speaker's neck in order to avoid eye contact, a
  holdover from Samurai days, when peasants risked
  decapitation by looking a samurai in the eye.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Eye_contact
15
Eye Contact - Traditional1

• Eye contact is a visual connection made as one
  person gazes into the eyes of another.
• In the U.S., listeners are encouraged to gaze
  into a speaker's eyes, though too much eye
  contact with someone you don't know very well is
  considered rude and intrusive.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Eye_contact
16
Cues

• A cue is the trigger for an action to be carried
  out at a specific time.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Cues
17
Social Interaction - Traditional

• Social interaction is a dynamic, changing
  sequence of social actions between individuals.
• Social interactions can be differentiated into
• accidental - Asking a stranger for directions or
  shopkeeper for product availability.
• repeated - Accidentally meeting a neighbor from
  time to time when walking on your street

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Social_interaction
18
Social Interaction - Types

• Social interactions can be differentiated into
• regular - Meeting a doorman or a security guard
  every workday in your workplace, dining every day
  in the same restaurant, etc.
• regulated - Interaction in a workplace (coming to
  work, staff meetings, etc.), family, etc.

Wikipedia, the free Internet Encyclope http//en.w
ikipedia.org/wiki/Social_interaction
19
Persona as a social role

• A persona is a social role.
• A role (sometimes spelled as rôle) or social role
  (in sociology) is a set of connected behaviors,
  rights and obligations.
• It is mostly defined as an expected behavior in a
  given individual social status and social
  position.

20
Understanding e-persona

• Do we determine the persona by learning style?
• Visual, Auditory and etc.
• Traditional education and e-learning
• Or, do we profile by a certain group?
• Power user, Computer-literate, etc
• Done in web and software development

21
Understanding e-persona1

• Melting a variety of methods and techniques into
  personalized learning
• High-level goal or dream is to develop an
  e-learning interface that can be personalized to
  your learning style and needs
• Establishing a variety of interfaces that allows
  for different personas to accommodate individual
  students needs

22
Personalized Learning

• Potential for personalized learning
• An electronic environment can offer a very
  different learning experience for all the
  learners
• Tailor-made learning experience we need to take a
  lot of variables into account
• Prior knowledge
• Learning style
• Age
• Preferences for media formats

23
Personalized Learning - How1

• Behind the Glass Approach
• Develop content and presentation to the different
  learning styles
• Visual - learn through seeing
• Auditory - learn through hearing
• Kinesthetic and Tactile - learn through moving,
  doing, and touching

24
Personalized Learning - How2

• Behind the Glass Approach
• Establishing an individual learners profile
• Identify the learning style of the student
• Learning Style Quiz (Survey Tool)
• Beginning, middle, and end of semester
• Insight into learning styles

25
Personalized Learning - How3

• Behind the Glass Approach
• Establishing an individual learners profile
• Identify the persona for the student
• Student Profile (D2L My Profile)
• Online Interaction
• Discussion postings
• E-mail and pager usage

26
Personalized Learning - How4

• Behind the Glass Approach
• Seek Constant Feedback
• Apply numerous feedback options
• Weekly Surveys
• Content Evaluation Tool

27
Feedback and Surveys

• Feedback is a important
• Regular feedback allows the learner an
  opportunity to provide the instructor with their
  individual needs or concerns
• Allows the user to tell you what is working and
  what is not working
• Technology-related issues
• Content-related issues

28
Personalized Learning - How5

• Behind the Glass Approach
• Other D2L Feedback Tools
• Pager
• E-mail
• Discussion
• Chat
• Journal

29
Electronic Communications

• Different communications tools/different written
  or verbal styles
• Instant Messenger Example

30
Electronic Communications1

• Language of Electronic Communications
• -) submitter partied all night
• -) Submitter is asleep (boredom) hee hee
• Acceptable forms of Communications

31
Personalized Learning - How6

• Behind the Glass Approach
• View Users Progress