TENANCY WORKSHOPS

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TENANCY WORKSHOPS

• Gill Marsden-Fegan Carrie Eavis
• Exeter SmartMove
• Registered Charity No. 1071945 Limited Company
  No. 3635743

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Areas covered today

• Short intro to Exeter SmartMove

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Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?

4
Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?
• What are they?
• - purpose?
• - form?
• - content?

5
Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?
• What are they?
• - purpose?
• - form?
• - content?
• Are they worthwhile? What do clients think about
  them?

6
Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?
• What are they?
• - purpose?
• - form?
• - content?
• Are they worthwhile? What do clients think about
  them?
• Other delivery methods

7
Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?
• What are they?
• - purpose?
• - form?
• - content?
• Are they worthwhile? What do clients think about
  them?
• Other delivery methods
• Problems/obstacles

8
Areas covered today

• Short intro to Exeter SmartMove
• Why do Tenancy Workshops?
• What are they?
• - purpose?
• - form?
• - content?
• Are they worthwhile? What do clients think about
  them?
• Other delivery methods
• Problems/obstacles
• Future developments

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 2008

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported
• long term sofa surfers

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported
• long term sofa surfers
• relationship breakdown where tenancy is in female
  partners name

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported
• long term sofa surfers
• relationship breakdown where tenancy is in female
  partners name
• Non-priority section 21s/illegal evictions

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported
• long term sofa surfers
• relationship breakdown where tenancy is in female
  partners name
• Non-priority section 21s/illegal evictions
• Increasing mortgage repossessions/redundancy/scarc
  ity of agency work

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Exeter SmartMove Vital Statistics

• 8 years old
• 3 years in present form
• 2 full time workers
• 40 referrals average month
• 128 households accommodated 2007 - 2008
• Client group includes
• Single homeless and couples without children who
  are
• young people move-on from supported
• long term sofa surfers
• relationship breakdown where tenancy is in female
  partners name
• Non-priority section 21s/illegal evictions
• Increasing mortgage repossessions/redundancy/scarc
  ity of agency work
• Families found intentionally homeless by ECC

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Why did Tenancy Workshops start?

• Clients need a toolbox of skills and confidence
  to source their own accommodation.
• Ultimate aim open up the PRS to our client
  group.
• 1 No accommodation of our own

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Why did Tenancy Workshops start?

• Clients need a toolbox of skills and confidence
  to source their own accommodation.
• Ultimate aim open up the PRS to our client
  group.
• 1 No accommodation of our own
• 2 No list of landlord vacancies

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Why did Tenancy Workshops start?

• Clients need a toolbox of skills and confidence
  to source their own accommodation.
• Ultimate aim open up the PRS to our client
  group.
• 1 No accommodation of our own
• 2 No list of landlord vacancies
• 3 Worker caseload prevents hand holding and
  workers actively seeking accommodation for
  individual clients

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Why did Tenancy Workshops start?

• Clients need a toolbox of skills and confidence
  to source their own accommodation.
• Ultimate aim open up the PRS to our client
  group.
• 1 No accommodation of our own
• 2 No list of landlord vacancies
• 3 Worker caseload prevents hand holding and
  workers actively seeking accommodation for
  individual clients
• 4 Tenant investment in their home

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Why did Tenancy Workshops start?

• Clients need a toolbox of skills and confidence
  to source their own accommodation.
• Ultimate aim open up the PRS to our client
  group.
• 1 No accommodation of our own
• 2 No list of landlord vacancies
• 3 Worker caseload prevents hand holding and
  workers actively seeking accommodation for
  individual clients
• 4 Tenant investment in their home
• Motivation to source accommodation indication
  of ability to sustain accommodation

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation
• - university, college and teaching hospital

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation
• - university, college and teaching hospital
• - holiday and conference destination

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation
• - university, college and teaching hospital
• - holiday and conference destination
• - former dispersal area for asylum seekers

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation
• - university, college and teaching hospital
• - holiday and conference destination
• - former dispersal area for asylum seekers
• - influx of migrant workers from A8 accession
  countries

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Why did Tenancy Workshops start?

• 6 Our clients need to be able to be able to
  compete in a highly competitive PRS
• - no first time buyers moving into the PRS
• - large influx of commerce
• - redevelopment of shopping centre
• - Met Office relocation
• - university, college and teaching hospital
• - holiday and conference destination
• - former dispersal area for asylum seekers
• - influx of migrant workers from A8 accession
  countries
• - insufficient LA stock

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What form do they take?

• One to one

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What form do they take?

• One to one
• About an hour

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What form do they take?

• One to one
• About an hour
• After acceptance onto scheme

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What form do they take?

• One to one
• About an hour
• After acceptance onto scheme
• Clients must attend as condition of acceptance

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Topics covered

• Sourcing Accommodation
• Money Issues
• Hints Tips

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time
• How to look - advertising is sold in weekly
  blocks, dont forget to cross check the numbers
  you are phoning

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time
• How to look - advertising is sold in weekly
  blocks, dont forget to cross check the numbers
  you are phoning
• What to say to landlords on the phone - have your
  spiel written out have a list of replies to
  questions

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time
• How to look - advertising is sold in weekly
  blocks, dont forget to cross check the numbers
  you are phoning
• What to say to landlords on the phone - have your
  spiel written out have a list of replies to
  questions
• How to view property take your references with
  you, have a list of meaningful questions and
  answers

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Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time
• How to look - advertising is sold in weekly
  blocks, dont forget to cross check the numbers
  you are phoning
• What to say to landlords on the phone - have your
  spiel written out have a list of replies to
  questions
• How to view property take your references with
  you, have a list of meaningful questions and
  answers
• Follow up the viewing get the landlords name
  and phone number so you can phone him

44
Topics covered

• Sourcing Accommodation
• No DSS! how to address it
• Where to look for accommodation - the local
  hospital restaurant word of mouth good shop
  windows
• When to look - the local paper comes out at
  breakfast time
• How to look - advertising is sold in weekly
  blocks, dont forget to cross check the numbers
  you are phoning
• What to say to landlords on the phone - have your
  spiel written out have a list of replies to
  questions
• How to view property take your references with
  you, have a list of meaningful questions and
  answers
• Follow up the viewing get the landlords name
  and phone number so you can phone him
• How to explain, in rudimentary terms, the bond
  scheme to landlords

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Topics covered

• Money, money, money
• Rent in advance

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding
• Top up

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding
• Top up
• Household budgets

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding
• Top up
• Household budgets
• Financial commitments of different living
  arrangements

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding
• Top up
• Household budgets
• Financial commitments of different living
  arrangements
• Impact of work on Housing Benefit claims

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Topics covered

• Money, money, money
• Rent in advance
• Bank accounts
• Direct debits
• Letting agents fees and credit checks
• HB LHA Safeguarding
• Top up
• Household budgets
• Financial commitments of different living
  arrangements
• Impact of work on Housing Benefit claims
• Fuel poverty/energy efficiency

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Topics covered

• Handy hints and miscellaneous tips

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Topics covered

• Handy hints and miscellaneous tips
• Landlords are people too

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Topics covered

• Handy hints and miscellaneous tips
• Landlords are people too
• How letting agents work

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Topics covered

• Handy hints and miscellaneous tips
• Landlords are people too
• How letting agents work
• Floating support

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Topics covered

• Handy hints and miscellaneous tips
• Landlords are people too
• How letting agents work
• Floating support
• Referrals to other agencies

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Topics covered

• Handy hints and miscellaneous tips
• Landlords are people too
• How letting agents work
• Floating support
• Referrals to other agencies
• Crisis Loans Budgeting Loans and Community Care
  Grants

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Are tenancy workshops worthwhile?

• 85-90 of clients source accommodation

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Are tenancy workshops worthwhile?

• 85-90 of clients source accommodation
• Positive client feedback clients report
  increased confidence and motivation

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Are tenancy workshops worthwhile?

• 85-90 of clients source accommodation
• Positive client feedback clients report
  increased confidence and motivation
• Helpful to staff of other organisations eg
  support workers

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Other delivery methods

• To groups of residents of supported accommodation
  providers

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Other delivery methods

• To groups of residents of supported accommodation
  providers
• To community groups

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Other delivery methods

• To groups of residents of supported accommodation
  providers
• To community groups
• Tenancy workshop packs sent to clients of other
  CHA projects

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Other delivery methods

• To groups of residents of supported accommodation
  providers
• To community groups
• Tenancy workshop packs sent to clients of other
  CHA projects
• A variation given to landlords in order to open
  up the PRS to our client group

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Other delivery methods

• To groups of residents of supported accommodation
  providers
• To community groups
• Tenancy workshop packs sent to clients of other
  CHA projects
• A variation given to landlords in order to open
  up the PRS to our client group
• Key support workers

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Other delivery methods

• To groups of residents of supported accommodation
  providers
• To community groups
• Tenancy workshop packs sent to clients of other
  CHA projects
• A variation given to landlords in order to open
  up the PRS to our client group
• Key support workers
• Move-on training

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Move-on training

• Delivered to key support workers

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Move-on training

• Delivered to key support workers
• To facilitate move on from supported

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Aims Objectives of move-on training

• Why SmartMove has become an option through Exeter
  Move On Panel (EMP)
• Understand how SmartMove works in the PRS
• The PRS as a realistic option
• What SmartMove can offer you and your residents
• Establish joint working
• The future

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Move-on training

• Remove myths surrounding PRS

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The PRS as a realistic option

• PRS is a flexible market place
• Types of accommodation on offer
• Varying rent levels/running costs
• Landlord needs
• Decent homes standard
• HHSRS
• HMO Licensing
• Competition during Credit Crunch

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Problems Obstacles

• One-to-One versus group work

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Problems Obstacles

• One-to-One versus group work
• Managing expectation

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover
• Volume of material that could be included how
  much is too much?

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover
• Volume of material that could be included how
  much is too much?
• Clients understanding

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover
• Volume of material that could be included how
  much is too much?
• Clients understanding
• Clients becoming overwhelmed by task

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover
• Volume of material that could be included how
  much is too much?
• Clients understanding
• Clients becoming overwhelmed by task
• Maintaining motivation while being realistic

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Problems Obstacles

• One-to-One versus group work
• Managing expectation
• Volume of information to cover
• Volume of material that could be included how
  much is too much?
• Clients understanding
• Clients becoming overwhelmed by task
• Maintaining motivation while being realistic
• Time

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Future developments

• SmartMoney Skills

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Future developments

• SmartMoney Skills
• SmartFuel

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Future developments

• SmartMoney Skills
• SmartFuel
• Training sessions for key/support workers
  including possible landlord involvement

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Future developments

• SmartMoney Skills
• SmartFuel
• Training sessions for key/support workers
  including possible landlord involvement
• Landlord training sessions

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To recap

• Tenancy workshops
• one-to-one
• an hour
• sourcing securing accommodation
• affordability financial implications

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To recap

• Tenancy workshops
• 90 success rate in securing accommodation
• increased confidence approaching landlords

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To recap

• Tenancy workshops
• Money skills fuel poverty/economy are two
  future plans

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To recap

• Tenancy workshops
• volume of information and user understanding
  biggest obstacles

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To recap

• Tenancy workshops
• delivered anywhere there is a need to understand
  the PRS
• delivered to anyone who needs to
  understand the PRS

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To recap

• Tenancy workshops
• deliver the training to Devon Cornwall
  Training Network

93
Questions?

• Thank you for your time
• Carrie Eavis Gill Marsden-Fegan
• Gill_at_communityha.org.uk
• Carrie.eavis_at_communityha.org.uk
• 01392 430228
• 01392 429296/3