Fiji: TA for Implementation of the ICT Strategy

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FijiTA for Implementation of the ICT Strategy

• Nicholas Freeland
• mtl_at_csi.com
• October 2003

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Context

• National Vision
• A peaceful and prosperous Fiji
• Strategic Development Plan 2003-2005
• Rebuild confidence for stability and growth
• Donor country strategies
• ADB ICT Roadmap, UNDAF, PRSP, etc
• Regional initiatives
• Pacific Islands Regional ICT Policy, E-Pacifika,
  etc

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Strategic Development Plan

• ICT services (7.9)
• Universal access to internationally competitive
  ICT services
• Treated as a vertical economic development
  sector (cp sugar, forestry, tourism) rather than
  a key cross-sectoral issue (cp environment, law
  order)

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SDP ICT Services

• Policy Objective (1 of 6)
• To introduce eGovernment in order to raise
  efficiency of service delivery
• Key Performance Indicators
• Integrated eGovernment development plan adopted
  by 2003
• Suitable Government services available through
  the Internet by 2005

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National ICT Strategy Plan

• Drafted by IT Advisory Council (ITAC)
• Originally 5 components/responsibilities
• Infrastructure NII (Min of Communications)
• eGovernment (ITC Services)
• eCommerce (Min of Commerce)
• ePersonal (Min of Education)
• ICT Industry (Fiji Trade Investment Board)

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National ICT Strategy Plan
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eGovernment Online

• Encourage the delivery of online services (G2C)
• Promote eGovernment growth via online Government
  procurement (G2B)
• Improve internal productivity and efficiency
  (G2G)
• Create national information infrastucture (NII)

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Business eEnabled

• Facilitate formal knowledge-transfer programme
• Liberalise telecommunications market
• Attract more investment in ICT industry
• Stimulate uptake of ICT via eCommerce
• Promote innovations by private sector

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Community eEmpowered

• Accessibility for all
• Educate to develop knowledge base
• Create IT talent capital for employment

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ADB Technical Support

• Purpose
• To assist in the implementation of ICT Strategy,
  mainly in the eGovernment component
• Outputs
• Finalise the ICT Strategy for eGovernment
• Prepare a business plan for ITC Services
• Duration
• 9 months (Sep 03 Jun 04)

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Technical Assistance

• ICT Strategy Expert (2 months)
• ICT Technical Expert (1 months)
• Local ICT Specialist(s) (5 months)

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Action Plan Mission 1

• Identify counterpart/local specialist(s)
• Document/policy review
• SWOT analysis of ITC Services
• Prepare for full systems audit
• Preliminary inventory (link to ISSP)
• Format/structure
• Develop criteria/weighting for prioritisation
• Contribute to National ICT Strategy Plan
• Inception Report (inc work programme)

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Action Plan Mission 2

• Complete systems audit
• Stakeholder workshop
• Prioritise, based on agreed criteria
• Identify resource requirements/gaps
• Schedule training plan/procurement
• Start to implement priority application(s)
• Contribute to National ICT Strategy Plan
• Interim Report (end of Phase 1)

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Action Plan Mission 3

• Complete implementation of priority
  application(s)
• Develop ITC Services business plan
• Identify further TA needs
• Finalise eGovernment component of ICT Strategy
• Final report (inc recommendations)

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Prioritisation Criteria

• Consistency with strategic objectives
• Technical issues
• Economic issues
• Social issues
• Governance issues

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Technical Criteria

• Complexity/risk
• Quality of existing systems/base data
• Management commitment/capacity
• Public exposure/number of beneficiaries
• Duration of development/implementation
• Replicability of systems
• Availability of best-practice models
• Security/privacy issues

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Economic Criteria

• Improvements in speed, quality, cost/revenue
• Contribution to economic growth/investment
• Increase in employment
• Upskilling of civil service
• Increased trade/cooperation
• Sustainable use of natural resources
• Improved business/financial management
• Standardisation of service delivery

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Social Criteria

• Poverty reduction/alleviation
• Reduction of the digital divide
• Equity of people-centred service delivery
• Health
• Education
• Environment
• Security
• Improved targeting and outreach

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Governance Criteria

• Greater transparency/accountability
• Better coordination/cooperation
• Degree of private sector involvement
• Increased regional/international integration
• Rigorous legal and regulatory framework
• Increased awareness of governance issues
• Streamlined government processes
• Greater public participation in government

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Initial Reactions

• Learn lessons from international experience
• Need for Government leadership (CIO/Ministry)
• Deliver value (ie high-volume/-cost)
• Need for high take-up (quality not quantity)
• Customer-centric (CRM)
• Start with G2B use intermediaries
• Think big, start small, scale fast