MBORC

1
MBORC
Matters Beyond Our Reasonable Control
Tony Smith, Sally Godman
2
MBORC

• MBORC is a contractual provision
• The cause of the incident is beyond our
  reasonable control and
• The fix to remedy within contractual timescales
  is also beyond our reasonable control.

3
Common Examples of MBORC

• Damage to the Network by Third Parties
• Cable theft
• Road Traffic Damage

4
MBORC Programme

• Sept 08
• New governance and process single solution
• Nov 08
• New internal MBORC system,
• Global Communications tool
• Jan/Feb 09
• KCID delivery for WLR3/SMPF/MPF
• TBC - 09
• Global Comms for all Major Network Outages
• Fibre products
• MBORC Provision

5
MBORC Improvements (Release 1000)

• Global messaging - real time
• Notification on job by job basis
• National process
• Common approach across all products
• Auditable Improvements ie single solution

6
MBORC Communication Process
Authorising Manager
Incident
Engineer
Global Message All CPs
RSS
Desktop Alert
Openreach Control
Web
Email
MBORC system
Openreach.co.uk
Text
Phase 1 Fault tracker WLR2, WLR3, MPF, SMPF
Individual CPs
Phase 2 KCID WLR3, MPF, SMPF
Group Fault reports
EMP
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What you will see

• New MBORC
• Update
• Closed
• Location/ Address
• Post Code
• MBORC Description type/ affected plant
• Date and Time MBORC Identified
• Expected Clear Date
• Notes -

8
Governance

• Single defined process
• Audited
• Authorisation against stringent rules
• Service Management hold a communications list via
  the marketing team to distribute communications
  to the customers. CPs will feed back views on
  MBORC via service managers and at Industry fora.
• MBORC information would be broadcasted on
  Openreach website

9
R1000 High Level MBORC Process
MBORC Global Broadcast
MBORC ID Stamping against Faults ( WLR3,
WLR2,BTRC, MPF,SMPF )
Compensation Process
CP
CP
No Compensation Payments
Portal
Fault Tracker
MBORC Declaration
MBORC Authorisation
MBORC Reporting
Compensation Calculation Team
CSS
Operations
Openreach Operations