ValueLabs Differentiators

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ValueLabs Differentiators
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In Summary
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Partnership Mindset

• Entire philosophy is around building strategic
  partnerships, based on trust and ethics
• All decisions are taken with the long-term in
  mind
• Senior Management gives what ever mindshare is
  required to lay strong foundations to the
  relationship
• All processes / attitudes attuned to building
  partnerships
• We are completely honest and open, and keep your
  interests foremost. All our clients, while
  referring us to others, use the terms best
  delivery shop and trustworthy, honest and
  ethical to describe ValueLabs
• 12 out of our 45 live clients consider us to be
  strategic partners
• Average tenure of these strategic relationships
  exceeds 5 years
• We make a business impact
• We are considered a competitive advantage
• We have visibility into their Engineering
  roadmaps
• Very few other companies in India have this
  mindset

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Experience in the Extended Team Model

• We have been working primarily under the ETM
  since inception. Today, 95 of our business gets
  done this way
• Our clients have found ETM to be extremely
  beneficial, far better than the other models they
  have tried
• Our clients get the best of a captive center
  (participation in team building, retention of
  knowledge in the team, personal rapport with team
  members, same culture and branding, ownership of
  work, alignment of goals) along with the best of
  outsourcing to a medium-sized company
  (flexibility, scalability, process maturity,
  attraction / retention of talent, world-class
  infra, knowledge pool).
• Our employees get all the satisfaction of working
  for a small company (client teams) along with the
  comfort and stability of working for a large
  company
• We have time-tested processes around ETM, in
  terms of
• Building the team, to the clients
  specifications, with the clients participation
• Supporting this team with our experience /
  process, to help deliver on par with clients
  teams make them a seamless extension of client
  teams
• Forming emotional ties between this team and the
  client by cross pollination, branding, aligning
  of goals, etc. Our clients typically call these
  teams their India Development Centers
• Expanding the scope of engagement
• Making a business impact and become a competitive
  advantage
• Very few companies in India have this depth of
  experience in ETM

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The Right Size / Brand Equity

• We are of the right size
• Large enough
• To be able to comfortably service clients
• To have the process maturity and experience to
  smoothly execute remotely
• To not disappear under adverse market conditions
• Small enough
• To give clients the required mindshare
• To be agile, flexible and personal
• Brand equity
• A strong brand equity has been built over the
  years
• Awarded the Top SME exporter in IT sector in the
  state of Andhra Pradesh for the year 2006.
• We were voted the best India SME in 2003 2005
• We are known as a caring employer
• We have one of the best infrastructures in a
  prime location in the city
• This makes our job of attracting and retaining
  top talent that much easier, which is the key
  challenge facing IT services companies today

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Sense of Ownership

• Our teams show a deep sense of ownership, because
• Of the culture and attitude that is a hallmark of
  all our employees
• Of the emotional bonding that gets created in an
  ETM
• Of the fortunes of the team being tied to the
  fortunes of the account / client
• We tend to look at everything from the clients
  point of view
• We do not look at the clock once we have accepted
  a schedule
• We are extremely pro-active in terms of showing
  greater value to our clients, even at the risk of
  reduced billing for ValueLabs
• We know of a client that moved business away from
  a sister concern (that is in India in the same
  space as ValueLabs) to us precisely for this
  reason
• We score way above other companies on this
  factor, because our entire philosophy, culture
  and business model demands our employees to take
  ownership

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All Stakeholders Aligned

• We have only 2 stake holders to satisfy Our
  clients and employees
• Stakeholder 1 CLIENTS
• All decisions taken with a very long term
  perspective and with the clients best interests
  in mind
• We have not lost a single client on account of
  poor delivery
• Stakeholder 2 EMPLOYEES
• We are known as one of the better employers in
  the city of Hyderabad
• Support structure in place to help our employees
  realize their potential
• Attrition (6 in 2006) far below industry average
• Average tenure with us of our 40 odd Program /
  Project Managers is in excess of 5 years
• Attrition amongst employees that have been with
  us for at least 2 years is close to zero
• Innovative practices in place to enrich life Fun
  Index, Employee Housing Option Plan, etc.
• Very few companies of our size have the goals of
  all stakeholders aligned so well

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Good Understanding of IP / Data Security

• We have not had a single instance of IP / Data
  violation
• We are completely aware of the significance, as
  we ourselves own some IP
• As our entire philosophy is towards building long
  term partnership, for ValueLabs as well as for
  our employees, trust, ethics and honesty are
  prime drivers
• We have a series of measures in place to ensure
  that IP and Data are adequately protected. Some
  of these measures are
• 24x7x365 physical security
• Need based access to IP and Data
• Internet activity logged
• No removable media on the floor
• IP / Data security awareness sessions

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Excellent Infrastructure

• Very few companies in India can boast of the
  excellent infrastructure that we have put
  together
• Located in Hi-Tech City with neighbors like Dell,
  Oracle, Google and Deloitte
• State of the art, with 175,000 square feet of
  space to easily accommodate 1,500 people
• 3 ISPs (using the Pacific, Atlantic and the
  satellite route) for complete redundancy,
  scalable on-call, within 24 hours
• ISP exchanges within our facility, to avoid last
  mile problem
• UPS can handle all systems for 4 hours
• Two Backup diesel generators of 750 KVA each can
  handle all systems
• Telephone system via VoIP as well as variable
  IPLC.
• All facilities available for 24x7 coverage
  dorms, canteen, gym / yoga / meditation, An
  entire floor dedicated to employee welfare

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Others

• Completely flexible to tailor a relationship that
  best matches your situation and requirement
• Ability to succeed in totally new domains /
  technologies
• Experienced in moving complex applications
  offshore
• Our tremendous growth
• Lets us choose clients and work
• Keeps our team motivated and on its toes
• Lets us do business ethically and honestly
• The personalized attention given to each and
  every client

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Thank you! ValueLabs