BALANCED SCORECARD ANNUAL REVIEW

1
BALANCED SCORECARDANNUAL REVIEW

• CHA began its Balanced Scorecard in June 2005
• Administration and members of our Board of
  Directors embraced the BSC concepts
• Department Directors and Supervisors
  participated in initial training sessions
• Continued education and project assignments were
  incorporated into our monthly Department
  Directors and Supervisors meetings

2
Employee Turnover RateGoal Less than 12
annually
3
Outpatient Revenue per dayGoal 21,000
4
OUR MISSION STATEMENT

• To be the Healthcare Provider of Choice for the
  Communities We Serve

5
COMMUNICATION

• CHA EMPLOYEES ARE INFORMED OF OUR BALANCED
  SCORECARD GOALS AND MONTHLY MEASURES BY
• GRAPHS ON OUR STORYBOARD
• CPSI MAIL
• DEPARTMENTAL MEETINGS
• THE CHATTER NEWSLETTER

6
WEVE ONLY JUST BEGUN

• To fit the pieces of our Balanced Scorecard
  together
• To engage all of our employees
• To define departmental goals and measures

7
The Road to Success

• Could take 3-5 years
• Is not an easy journey
• Takes many turns to go the right direction
• Requires all of our employees to actively
  participate to achieve our organizational
  strategic goals