SME Case: WebSupport

1
SME Case WebSupport

• Dialcom Networks
• 18th January 2007

2
Dialcom Networks

• Spontaneous video communication anywhere, any
  device
• Dialcom Networks provides real-time video
  communication, collaboration and multimedia
  sharing capabilities over IP, for any device and
  any network seamlessly. 
• Spontania enables video calls on and between any
  device, any network, and for any community.
• Multi-device users.
• IP network independent.
• Technology working either on client/server
  architecture or on P2P environment.
• Carrier grade scalability up to 1000
  simultaneous users per server on client/server
  architecture. Support for multiple servers.
• Unique real-time adaptative bandwidth management.
  Provides best possible real-time
  videoconferencing quality experience adapted to
  the bandwidth and the device of each participant.
  
• Optimized software client
• Light and self-installable software client, with
  an intuitive user interface.
• No pre-configuration needed.
• Optimized video codecs and media transportation.
• Multi-platform.

3
Spontania Websupport

• A fast and easy platform that allows
  bidirectional real-time collaboration between the
  operator of a Contact Center and the end user who
  requires on-line and help-desk support.
• It does not require any preinstalled and
  universal access
• Easy to use integrated audio conference
  videoconference support
• Features
• Availability
• Personal support
• Extensive service and content catalogue
• Fast and easy
• Access to personal information
• Communication in real time
• Secure and friendly

4
WebSupport DBE integration

• From the web pages of the SME, their clients
  could have support from the SME agents through
  WebSupport server.

5
Feedback

• For Dialcom Networks, the main issues need to be
  improved are
• Authentication of the final users and the service
  providers
• Payment system between the clients and providers
• Something to think about
• Distribution of an specific DBE services between
  different nodes.
• DBE project can open new market for SOHO
  companies around the world.