Presentation title second line if required

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IFMA 3-D Conference Data, Decisions and
Dashboards George Lohnes February 27, 2008
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About UGL Unicco

• Established in 1949 acquired by United Group Ltd
  in 2007
• a 3.5B Australian company with 1.2B in CRE and
  Facility services
• Approximately 735 million in annual revenues
• Headquartered in Boston , Massachusetts with
  regional and operational support offices
  throughout North America
• Serving over 900 customers at 5,000 sites
• 18,000 employees in North America
• 95 client retention rate

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Todays Discussion

• Overview of portals and dashboards
• Examples of Facility Dashboards
• Guidelines for building a facility dashboard
• Live build of a facility dashboard
• Future Trends

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Portal

• Portal
• A site featuring a suite of commonly used
  services, serving as a starting point and
  frequent gateway to the Web
• Static Dashboards
• A user interface that, somewhat resembling an
  automobile's dashboard, organizes and presents
  information in a way that is easy to read.
• Active Dashboards
• A dashboard that is linked to underlying
  analyses allowing users to understand the drivers
  of performance

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Portal for the masses..
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Anatomy of a Portal Portlets
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Portal / Dashboards Over Time
Time
RAD DASHBOARDS
Integration
ACTIVE DASHBOARDS
STATIC DASHBOARDS
PORTALS
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Process and Technology to Drive Change
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Sample Summary Facility Dashboard (note actual
dashboard altered data)

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Work order Summary Dashboard
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Quality Summary Dashboard
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Safety Summary Dashboard
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Training Summary Dashboard
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Where do you start?

• If money is scarce
• List your facility / business issues
• Prioritize according to importance ease of
  implementation
• Commit to standard processes
• Confirm organizational alignment
• Establish metrics and measure!!
• Establish goals / benchmarks (iteratively)

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• SO LETS BUILD ONE!
• (example built dynamically using steps
  discussed earlier in presentation)

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Metrics and Expected Outcome
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Business Objectives
Key Success Factors (KSFs)
Key Performance Indicators (KPIs)
Tracked by.
Determine.
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Process Focused Service Delivery

• Key Business Processes
• Work Order Asset Management
• Safety Management
• Quality Management
• Supply Chain Management
• Capital Planning and Facilities Assessment
• Strategic Account Management
• Transaction Management (Back Office)
• Performance Based Management

Day in the life of a work-order example
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Safety Management
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Safety Dashboard Example
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Next Generation Dashboards

• Rapid Application Development (RAD)
• Dashboards focused on higher level business
  issues

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