ISO 9001 Awareness Training Presentation Kit

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C 101
SAMPLE SLIDES
PART -2
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ISO9001-2008 Awareness
Product Code C101 www.globalmanagergroup.com
Price 190 USD
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MESSAGE FROM ISO 9000

• Message in 5 lines
• Say what you do
• Do what you say
• Record what you do
• Check the difference
• Act on the difference

Message in 1 line (1994) Do right thing, first
time, every time to Achieve consistent
quality Message in 1 line (2008) Continual
improvement is the way of life
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SCHEMATIC REPRESENTATION OF PROCESS APPROACH
Top management process
outputs
Customers / interested parties
Customers / interested parties
A
B
C
inputs
Realization processes
Support processes

• Top management processes include, for example,
  planning, allocation of resources, management
  review, etc.
• Realization processes include, for example,
  customer related processes, design and
  development, product realization, etc.
• Support processes include, for example, training,
  maintenance, etc.

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WORKSHOP ON QUANTIFIABLE IMPROVEMENT CRITERIA
Identify quantifiable improvement criteria for
the processes listed below.
(1) Marketing (2)
Purchase (3) Production (4) Q.A.
(quality assurance/ quality control) (5)
R D ( design) (6) Stores (7)
Packing and dispatch (8) Service (9)
Hrd (p a) (10) Engineering (11)
Maintenance (12) Mis (computer services)
(13) Laboratory (14) Power plant
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Application of PDCA at top management level

• Plan
• Establish policy
• Define objectives
• Plan and provide resources
• Define organization structure
• Plan development of customer focus
• Do
• Lead by example
• Show commitment
• Communicate importance of customer throughout
  organization
• Deploy policy throughout organization
• Define measurable objectives
• Delegate

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Department NAME OF THE COMPANY QUALITY PROCEDURE Procedure No. PRO/OO/XY Issue No. 1.0 Date DD-MM-YY
1.0 Purpose Give statement of the specific
purpose of the procedure to know why this
procedure is being followed. 2.0 Scope Mention
the department and the area of personnel where
the procedure applies. 3.0 Responsibility
Write down responsibility for different level
of persons for different activities mention in
this procedure. 4.0 Description of activities
This section should contain details of the
activities step by step with sub title of
paragraphs and the action to be taken. They
contain how the actions will be
taken. 5.0 Reference Give reference of
internal and external documents used in
procedure 6.0 Enclosures List out any tables
or flowcharts enclosed with the procedure as a
part of procedure. 7.0 Formats / Exhibits List
out them in proper manner.
Originator Approved By Signature Page__of __
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STEPS FOR INSTALLATION OF ISO 9001-2008 QUALITY
MANAGEMENT SYSTEM

• Conduct awareness program (top middle bottom
  level).
• Form a steering committee and task force for
  documentation
• Identify and define process approach
• Define quality policy and establish quality
  objectives
• Prepare documents of quality system.
• Implementation train all personnel in the use
  of procedures formats.
• Train internal auditors.
• Assess the system through first internal audit.
• Take corrective actions for non-conformities.
• Apply for certification.
• Assess the system through second round of
  internal audit.
• Avail pre-certification audit of certifying
  body.(Optional)
• Take actions on suggestions given by them.
• Maintain improve the system by third round of
  internal audit.
• Final audit by certifying body.

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ISO 9001 IS NOT FOR THOSE

• Who hate documentation
• Who resist assessment / audit
• Who hang on to their own ways of working
• Who has built strong walls / compartments
• Who identify a problem in every solution
• Who treat temporary solution as permanent one
• Whom who is wrong is more important than what
  is wrong
• Whom results are more important than
  processes
• Whom team work means yes master

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Challenges

• Result orientation to any management system is
  the key to its long-term success.
• www.Globalmanagergroup.com