EDE Enterprise Desktop Education

1
EDEEnterprise Desktop Education

• Our goal
• Enable your users to perform a business task
  correctly as quickly as possible.
• Research shows that up to 80 of new applications
  for business processes that fail, do so because
  of inadequate end-user training.

Bruno van der Vaerenbvdv_at_fern.bewww.fern.be
2
Fern

• 15 year learning experience
• E-learning SW specialist
• We work with partners who know the customer

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The scope

• You have to train people in several domains
• Product and business knowledge
• Implement a change in procedures
• a new SW implementation or upgrade
• SAP , Powerbuilder , Siebel, MSOutlook, TFM, Web
  ( .net, ASP ), VB, Java, Peoplesoft, AS-400,
  S/390, emulations(3270 5250), or other in-House
  App.
• You have people in many different locations
• Each one needs a different part of the knowledge
• They are often changes. People have to be kept up
  to date.
• You have to increase the quality of the work done
  
• Data input
• Action plans
• Business decisions

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Our philosophy

Procedure
Full Simulation
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Why use e-learning
EDE provides a long term training and support
solution

• Loss of training expertise when trainers move
  onto other sites
• Loss of training capacity when classrooms are
  disbanded after go-live
• Loss of training systems and data
• Staff turnover
• User Practice
• System Upgrades
• Roll-out of additional features

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Study by Kathy Chen-Wright Ph.D.
Watching demos

• The results of this study show no statistical
  significance between the groups watching
• demonstrations before practicing and the groups
  practicing without watching demonstrations

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Assima

• Assimas Wizard Training Suite is a productivity
  tool for creating realistic software simulations
  and tutorials.
• About 10 times quicker than any screenshot based
  tool.
• You generate a transactional documentation with
  one mouse click
• Courses and documentations are automatically
  translated.
• You can automatically generate a index for all
  courses, providing direct access on learning
  content for trainees and users (in production).
• You will see that students learn much better and
  quicker on a real object based, interactive
  simulation
• This system is about 10 times quicker to keep up
  to date for changes in the application SW.
• Downloads
• Demo zip http//www.fern.be/forms/democd.zip
• Brochure http//www.fern.be/forms/folder_ede_fer
  n.pdf

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Assima Overview
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Development Stage 1

• Captures all data relating to a transaction
  within the target application. Including
• Static objects as well as dynamic action
  information
• Radio Buttons, Menus, Drop-down Menu
• Data input options
• Short-cuts, key-strokes, dragdrop, etc...
• The "Grabber" captures "objects", not images

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Development Stage 2

• Add Training Layer on top of the simulation
• Produces 3 modes Demo, Practice  Evaluation
• Assima creates an intelligent tutorial path
  offering
• Compulsary paths
• Optional paths
• An automatic check of data input
• Suitable user messages
• Output can be enriched with
• Text, Sound other resources (AVI, PDF, PPT,
  HTML, etc...)

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Automatic Document Generation

• Single authoring session creates several forms of
  documentation
• Templates available for each document with
  bespoke Table of Contents, Custom Logos and
  Styles
• Material can be published to a central repository
• All in a matter of minutes

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Localisation Process

• An integrated automatic translation environment
  helps you localise training materials quickly
  using built-in dictionaries.
• Step 1 Extract the text from the object based
  simulation and/or tutorial
• Step 2 Translate, using export methodology to
  CSV files if necessary (not automatically
  translated)
• Step 3 Publish your material to
  Intranet/Internet, CD or to Automatic
  Documentation Module

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Publishing Options

• Uses HTML Technology - NO plug-ins
• Multi-lingual versions available with translation
  feature
• Can publish in several types of Simulation modes
  Demo, Practice and Evaluation mode.
• Publish to CD-ROM
• Can publish creating an Internet Portal

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Assima Key Benefits 1

• Cost reduction no need to maintain a training
  database, able to run without the real software
  on the PC.
• Quality Creates fully interactive simulations.
  Captures objects NOT screen-shots. Therefore it
  exactly mimics the behaviour of the target
  application.
• Ease of development No coding required. Can
  therefore be used by functional experts and
  trainers alike. Automatic documentation
  generation.
• Productivity gain on maintenance Offers
  automatic QA, multi lingual , smart tutorial
  updates
• Localisation costs are reduced Offers facility
  to develop in source language but to publish
  automatically to many.
• Usable straight away No plug-in required.
  Training resources are HTML compilant

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Assima Key Benefits 2

• Benefits for users
• Unique in its ability to present a truely
  life-like interactive simulation of the target
  environment
• No requirement for the target application to be
  installed on users PC
• Allows the users training and/or support on
  demand as well as the facility for individual
  reporting of their results
• Benefits for Project Team
• Significantly reduces development and maintenance
  effort, thus reducing time-to-market
• Automatically generates a variety of training and
  support media
• Precludes the requirement to maintain a training
  database
• Offers automatic QA facility
• Features a unique automatic localisation facility

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• We built a technology that we needed as content
  developers, and developed the software to make it
  available to customers
• Integrate the content design and development
  process
• Develop faster, better quality content
• Ease the maintenance process
• Manage localization
• No tool on the market focuses on the story-board
• Allow Subject Matter Experts to write synopsis
  and storyboards in a dedicated environment
• Allow customers to build Flash content without
  knowing Flash !
• View the result immediately
• Allow development capitalization
• Reuse of models, templates, courses

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How

• Develop your look and feel and templates
  ( design model )
• Or have it done by experts like us , or use the
  ones we provide
• Define the structure of your course
• Course, Lessons, Pages
• Languages
• Write the synopsis (option)
• Hi level vision of the content
• Story-board your content
• Choose the page layout you will use (like in
  PowerPoint)
• Modify it if you need to
• Write the detailed content for each content page
• Import the graphics you need
• Preview the result of your work
• Publish your content
• Leverage what you do
• The courses can be reused as templates for other
  courses
• Integrate the content in an LMS (SCORM)

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Structure
Design model
Flash Content
Question
Mascot
Page template
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User interface
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Learning Management

• When the amount of content grows, new needs arise
  
• Registration, Tracking, User mgt, Content
  library, Reporting
• You need an LMS (Learning Management System)
• We have the knowledge to customize these
  applications to your company structure and needs.

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Our philosophy

• Keep it simple and efficient
• A content is not a web site
• Avoid the Las Vegas syndromes
• What matters is that the learner . learns
• Focus on the long term
• Maintainability of content
• Localization
• Knowledge transfer for customer
• Tools are useful, but they are only tools
• Learn to use them, work as a team
• Integration in a global learning plan.

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Success factors in IT E-learning

• Have a system you can maintain at a reasonable
  cost. 50 of trainings are not up to date because
  updating costs as much as creating a new one.
• Think about training languages from the start.
  Easy translation must be possible
• Think about the integrating the e-learning with
  the help of the application at low cost.
• Have small files for e-learning courses. More
  than 0,5 Mb for one course does not work on
  remote sites.
• Have interactive screens. On IT application,
  Trainees need to receive the dedicated response
  when they click on a wrong button / menu. They
  have to play with the system to learn it.
• A demo system is not an e-learning. (Kathy
  Chen-Wright)
• Trainees must be able to follow the course
  without installing any sw on their workstation.