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BANK WIZARD

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'Without bank account validation, most organisations. experience a data entry error of ... E.g. Elaine Roche. Aug 04: Moved Cork, Ireland Gunnersbury Ave, Acton ... – PowerPoint PPT presentation

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Title: BANK WIZARD


1
BANK WIZARD
  • Bank account verification

Presented by Aidan Sparrowhawk Date 18th
September 2007
2
BANK WIZARD
3
BANK WIZARD
  • Without bank account validation, most
    organisationsexperience a data entry error of
    between 2 and 8. It is estimated that the
    cost of these errors to UK businesses is 1.56bn
    each year.
  • 50 million Direct Debits and 2 million
    Direct Credit rejections each year resulting in
    delayed receipt of payments.
  • an average cost of 30 to fix each rejected
    payment.
  • BACS Research May 2007

Without bank account validation, most
organisationsexperience a data entry error of
between 2 and 8. It is estimated that the
cost of these errors to UK businesses is 1.56bn
each year. 50 million Direct Debits and 2
million Direct Credit rejections each year
resulting in delayed receipt of payments.
an average cost of 30 to fix each rejected
payment. BACS Research May 2007
4
Bank account validation
QAS, George West House, Clapham, London, SW4 0QL
5.QAS Ref
5
Benefits
  • Ensure details can exist
  • Supplement/correct data provided
  • Pick up errors at point of capture

6
Implications of getting it wrong
  • Financial (30 average to fix)
  • Administration
  • Reduced citizen perception

7
Benefits of getting it right
  • Improve collection/payment processes
  • Save transactional and administrative costs
  • Free up resources

8
Why BANK WIZARD?
  • A leading bank account validation system
  • Valid and accurate bank data
  • Supports rigorous validation requirements
  • Regular updates

9
What our customers say
  • Direct Debit is our preferred payment
    collection methods for a range of services
    BANKWIZARD allows us to process payments
    efficiently and sits perfectly alongside our
    mission statement to bill and collect local taxes
    efficiently and effectively and continuously
    improve our services
  • Malcolm Hayward, Wolverhampton City Council

10
Using suppression for proactive data quality
improvement
Presented by Elaine Roche
11
Database degradation
13
14 per year
600,000
1.2 m
Source ONS
12
What is Suppression data?
  • Goneaway / Movers
  • Change of Address
  • Deceased
  • Preference Service

13
QuickAddress Batch with Suppression
  • 86 of respondents see clear benefits to
    suppressing data
  • QAS suppression research July 2007

14
Why does suppression matter?
15
(No Transcript)
16
Stage 1
  • Assess the state of your data
  • Employ QAS data audit

17
Stage 1
18
Stage 2
  • What can you do about it?
  • Use QuickAddress Batch to clean your database

19
Stage 2
20
Why?
  • Because data isnt static
  • E.g. Elaine Roche
  • Aug 04 Moved Cork, Ireland ? Gunnersbury Ave,
    Acton
  • Aug 05 Moved Gunnersbury Ave, Acton ? Honeywell
    Rd, Clapham
  • Aug 06 Moved Honeywell Rd, Clapham ? Balham
    Grove, Balham
  • Name and address captured pre-2006 is no longer
    accurate
  • Valuable contact information lost

21
Stage 2a
  • Solution?
  • Use QuickAddress Batch to clean and suppress

22
Stage 2a
23
Stage 3
  • Use QuickAddress Batch to maintain over time

24
Benefits of suppression
  • Cost savings
  • Improved citizen perception
  • Reduced risk of fraud
  • Compliance
  • Internal joined up working
  • Ability to make informed decisions based on
    accurate data

25
What can you do next?
  • Request free data health check
  • Contact your account manager for a free copy of
    Butler Group Technology Audit

www.qas.co.uk/batchwithsuppression
26
Electronic Data Updates
  • Making your life easier

27
Dislikes
28
Presenting EDU
29
What does it mean to you?
  • Improves processes
  • No regular data updates
  • One less task on your to do list
  • Impact on level of service
  • Consistent service
  • Distribute benefits correctly/tackle fraud

30
What does it mean to you?
31
Authentication for the public sector
Presented by James Blake
32
Authenticate
33
Scale of the problem
ID theft 'costs UK 1.7bn a year 35/person
Home Office Minister Andy Burnham Feb 2006
In 2006-07 benefits thieves stole an estimated
700 million of public funds. Department for
Work and Pensions
34
Where do you authenticate individuals?
  • Where do you authenticate citizens?
  • Revenues and Benefits
  • Parking permits
  • Self service
  • HR
  • Contact channels
  • Face to face
  • Via post
  • Contact centre
  • Websites

35
How can you authenticate customers?
OR
Database
  • Documentary evidence

Electronic authentication
36
What currently does proof of identification
mean?
  • Typical Requirements
  • Photo proof
  • Passport, Driving License
  • Proof of address
  • Driving License, Utility Bill
  • Fake IDs
  • Stolen IDs

37
How to commit ID Fraud
38
How to commit ID Fraud
39
Whats the cost of doing it this way?
  • Processing/Storage
  • Training
  • Customer Service

40
What is electronic authentication?
Proves your customers identity by comparing
bio-graphical information given at point of
application against data held within
authoritative databases
41
What is Authenticate for Public Sector?
  • Validation
  • Proving an identity exists
  • Verification
  • Proving the applicant is the owner of that
    identity

42
Functional Overview
RDC
Matches
High Risk Alerts
43
What are the benefits?
Paperless process
Customer service
Fraud
Compliance
44
Thank you for listening
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