Title: BANK WIZARD
1BANK WIZARD
- Bank account verification
Presented by Aidan Sparrowhawk Date 18th
September 2007
2BANK WIZARD
3BANK WIZARD
- Without bank account validation, most
organisationsexperience a data entry error of
between 2 and 8. It is estimated that the
cost of these errors to UK businesses is 1.56bn
each year. - 50 million Direct Debits and 2 million
Direct Credit rejections each year resulting in
delayed receipt of payments. - an average cost of 30 to fix each rejected
payment. - BACS Research May 2007
Without bank account validation, most
organisationsexperience a data entry error of
between 2 and 8. It is estimated that the
cost of these errors to UK businesses is 1.56bn
each year. 50 million Direct Debits and 2
million Direct Credit rejections each year
resulting in delayed receipt of payments.
an average cost of 30 to fix each rejected
payment. BACS Research May 2007
4Bank account validation
QAS, George West House, Clapham, London, SW4 0QL
5.QAS Ref
5Benefits
- Ensure details can exist
- Supplement/correct data provided
- Pick up errors at point of capture
6Implications of getting it wrong
- Financial (30 average to fix)
- Administration
- Reduced citizen perception
7Benefits of getting it right
- Improve collection/payment processes
- Save transactional and administrative costs
- Free up resources
8Why BANK WIZARD?
- A leading bank account validation system
- Valid and accurate bank data
- Supports rigorous validation requirements
- Regular updates
9What our customers say
- Direct Debit is our preferred payment
collection methods for a range of services
BANKWIZARD allows us to process payments
efficiently and sits perfectly alongside our
mission statement to bill and collect local taxes
efficiently and effectively and continuously
improve our services - Malcolm Hayward, Wolverhampton City Council
10Using suppression for proactive data quality
improvement
Presented by Elaine Roche
11Database degradation
13
14 per year
600,000
1.2 m
Source ONS
12What is Suppression data?
- Goneaway / Movers
- Change of Address
- Deceased
- Preference Service
13QuickAddress Batch with Suppression
- 86 of respondents see clear benefits to
suppressing data - QAS suppression research July 2007
14Why does suppression matter?
15(No Transcript)
16Stage 1
- Assess the state of your data
- Employ QAS data audit
17Stage 1
18Stage 2
- What can you do about it?
- Use QuickAddress Batch to clean your database
19Stage 2
20Why?
- Because data isnt static
- E.g. Elaine Roche
- Aug 04 Moved Cork, Ireland ? Gunnersbury Ave,
Acton - Aug 05 Moved Gunnersbury Ave, Acton ? Honeywell
Rd, Clapham - Aug 06 Moved Honeywell Rd, Clapham ? Balham
Grove, Balham - Name and address captured pre-2006 is no longer
accurate - Valuable contact information lost
21Stage 2a
- Solution?
- Use QuickAddress Batch to clean and suppress
22Stage 2a
23Stage 3
- Use QuickAddress Batch to maintain over time
24Benefits of suppression
- Cost savings
- Improved citizen perception
- Reduced risk of fraud
- Compliance
- Internal joined up working
- Ability to make informed decisions based on
accurate data
25What can you do next?
- Request free data health check
- Contact your account manager for a free copy of
Butler Group Technology Audit
www.qas.co.uk/batchwithsuppression
26Electronic Data Updates
27Dislikes
28Presenting EDU
29What does it mean to you?
- Improves processes
- No regular data updates
- One less task on your to do list
- Impact on level of service
- Consistent service
- Distribute benefits correctly/tackle fraud
30What does it mean to you?
31Authentication for the public sector
Presented by James Blake
32Authenticate
33Scale of the problem
ID theft 'costs UK 1.7bn a year 35/person
Home Office Minister Andy Burnham Feb 2006
In 2006-07 benefits thieves stole an estimated
700 million of public funds. Department for
Work and Pensions
34Where do you authenticate individuals?
- Where do you authenticate citizens?
- Revenues and Benefits
- Parking permits
- Self service
- HR
- Contact channels
- Face to face
- Via post
- Contact centre
- Websites
35How can you authenticate customers?
OR
Database
Electronic authentication
36What currently does proof of identification
mean?
- Typical Requirements
- Photo proof
- Passport, Driving License
- Proof of address
- Driving License, Utility Bill
- Fake IDs
- Stolen IDs
37How to commit ID Fraud
38How to commit ID Fraud
39Whats the cost of doing it this way?
- Processing/Storage
- Training
- Customer Service
40What is electronic authentication?
Proves your customers identity by comparing
bio-graphical information given at point of
application against data held within
authoritative databases
41What is Authenticate for Public Sector?
- Validation
- Proving an identity exists
- Verification
- Proving the applicant is the owner of that
identity
42Functional Overview
RDC
Matches
High Risk Alerts
43What are the benefits?
Paperless process
Customer service
Fraud
Compliance
44Thank you for listening