Microsoft Windows ExchangeOfficeVista Dells EndtoEnd Solution

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Microsoft Windows Exchange/Office/Vista Dells
End-to-End Solution

• February 2007

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An End-to-End Messaging Solution Microsoft
Exchange 2007 Benefits

• Recovery/High Availability
• Local Cluster Replication/Remote Cluster
  Replication
• Single mailbox restore using Restore-Mailbox
  Multi-mailbox search
• Exmerge going away (Move-Mailbox)
• Security/Compliance
• Focus on Anti-Spam and Anti-Virus protection via
  Edge Server role (Forefront)
• Built-in email retention policies- via managed
  folders or SharePoint
• Exchange Hosted Services (Frontbridge) for
  out-sourced anti-SPAM/Virus protection

• Collaboration
• Public Folders de-emphasizedfocus on SharePoint
  Services
• Unified Messaging- Single mailbox for Email, FAX
  and VoiceMail
• Calendaring Concierge- easy scheduling, resource
  booking and assistance

• Performance/Capacity
• Supports only 64-bit servers in production due to
  increased memory/caching capabilities
• Now 50 Storage Group/Database max.
• Increase to 8k I/O size means less IOPS, more
  flexible storage options
• Administration/Management
• Server Roles
• Exchange Management Console
• Exchange Management Shell

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An End-to-End Messaging Solution Microsoft
Vista Benefits

• Improve security and compliance user account
  control, BitLocker drive encryption
• Optimize your desktop infrastructure
• Find and use information
• Enable your mobile workforce Mobility Center
  very useful tool

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An End-to-End Messaging Solution Microsoft
Office Outlook 2007 Benefits

• Get better results faster with a redesigned user
  interface
• Connect with people easily and effectively
• Increased collaboration and functionality with
  Microsoft Exchange Server 2007
• Instantly search all your information
• Easily manage your daily priorities and
  information
• Manage your shared information and content in one
  interface
• Enjoy new measures that help keep you safe from
  junk e-mail and malicious sites
• Send text messages from Office Outlook with one
  easy click
• Organize your information in new, rich ways
• Manage all your communication in one interface

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Why Better Together?
Need someone to validate Diana Koval wrote

• Total costs
• Windows Vista, the 2007 Office system, and
  Exchange Server 2007 are now more manageable,
  reliable, and cost effective by doing all
  three you will capture the benefits across the
  board.
• Deployment of Windows Vista, the 2007 Office
  system, and Exchange Server 2007 together will
  cost less than deploying them separately.
• Increase productivity
• Windows Vista, the 2007 Office system, and
  Exchange Server 2007 address the growing needs
  associated with content creation, management, and
  use - by doing all three at one time you will
• Benefit the End-user by reducing transition
  disruptions as well as can schedule training to
  review features/benefits of all three at same
  time
• Benefit the IT department by allowing them to
  focus IT on single project versus multiple tasks.
  
• Security
• Windows Vista, the 2007 Office system, and
  Exchange Server 2007 are all developed to help
  protect data from being compromised by doing
  all three you will capture the benefits across
  the board.
• Deployment of Windows Vista, the 2007 Office
  system, and Exchange Server 2007 together will
  help to limiting security risks.

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Why Dell when thinking about Microsoft
Exchange/Vista/Office 2007?

• Dells partnership with Microsoft is strong
• Largest Microsoft Reseller with over 10 of
  Microsoft sales (as identified on Microsofts
  10K)
• Microsoft Gold Certified Partner
• Microsofts largest customer
• Dell has expertise with Exchange/Vista/Office
  products
• Dell IT participation in Windows Vista 2007 TAP
  program
• Dells participation in Exchange Server 2007
  Rapid Deployment Program
• Dell has a readiness plan in place
• All Dell representatives trained on Windows Vista
  2007 and Exchange Server 2007
• Dell has market leadership
• Dell is the leading supplier of desktop and
  notebook computers worldwide with nearly 20 of
  the overall share (IDC)
• 85 of Dells sales are to business customers who
  need integration between Client and Enterprise
  systems and software
• Dell is the second largest supplier of
  Industry-standard servers worldwide and the
  largest supplier in the US
• Dells worldwide services network encompasses
  52,000 technologists in 180 countries who have
  helped with the migrations of over 5 million
  Exchange and Active Directory users

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Are you considering the implications of EVO?
Assessment
Plan
Implement
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Assess - Plan/Design Train - Implement

• Assess
• Have you assessed your current infrastructure?
• your hardware
• your users

• Plan/Design
• Do you have a plan around understanding on the
  process costs required to deploy Vista?
• Do you have the tools you need to plan for a new
  imaging process cost?

Assessment
Plan/Design

• Train
• Your users
• Your IT

Train
Implement
Implement

• Do you current have resources allocated to
  manage application libraries SW licenses?
• Are you currently at risk of non-compliance?

Craig Rones
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Dell Delivers an End-to-End Solution
Products
Software Partnership
Dell's latest server and storage products,
desktops and notebooks are designed and optimized
for the unique requirements of Windows Vista,
Office 2007 and Exchange Server 2007
Microsofts new software products are designed
to help people work together, garner better
business insights, protect customer environments
and increase business productivity
Dell engineers have invested more than 100,000
man-hours during the past two years testing and
validating Windows Vista
Training
Services/Support
End-user training offerings on Vista/Office
2007 IT Professional training - Multiple
training offers targeted at IT professionals
charged with deploying, configuring, migrating
and supporting Vista environments
Dell's people, processes and tools are in place
to help customers successfully complete the
transition
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A Path for Exchange 2007/Vista/Office 2007 Success
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Hardware Multiple OptionsUpgrade all, Retire
and Purchase New, Cascade

• gt 1GB Memory
• Discrete graphics card

UpgradeRequired
No to Any

• Look at Peripherals
• Look at new systems

Yes to All
PeripheralsOptions
New DellSystems
Ready to Go Customer
Look at Dells portfolio options for Optiplex,
Latitude, Precision
Dell can provide memory graphicsoptions
Look at Dell ServicesAssessment Options
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Hardware Cascade

• Standard requirements
• Some say if your hardware is older than one year
  then you should upgrade hardware
• Look at customers users and equipment Matrix

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Dells Services Solutions in ActionEsporte
Club Pinheiros (Brazil)

• Putting Muscle Behind Messaging
• Standardized on Dell OptiPlex desktops
• With the help of a team from Dell Services,
  Esporte migrated 100 of the clubs 600 e-mail
  users to Microsoft Exchange 2007 Beta 2
• Dell support keeps everything up and running

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Esporte Clube Pinheiros

• Dell Services did an excellent job of deploying
  Microsoft Exchange 2007, and we hope to
  collaborate with Dell again on future projects.
  Dell is a great partner to work with. Mário
  César Corniani, Supervisor of IT Technical
  Support, Esporte Clube Pinheiros
• Challenge
• To maintain its position as a technology leader,
  the club wanted to devote precious IT resources
  to strategic technology initiatives versus
  administrative chores
• Results
• Successful migration to new IT infrastructure
• Improved overall IT efficiency, allowing Esporte
  Clube Pinheiros to dedicate more IT resources to
  the development of applications that
  differentiate the club from its competition
• Dell Services, Solutions Products
• Dell PowerEdge 2850 servers
• Dell OptiPlex desktops
• Microsoft Windows 2003 operating system
• Microsoft Exchange 2007 Beta 2 messaging
  software
• Microsoft SQL Server 2005 database software
• Microsoft Systems Management Server 2003

• Dell Assessment, Design and Implementation
  Services
• Dell Deployment Services for Microsoft Exchange
• Dell Gold Enterprise Support

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Conclusion

• Start planning now!
• Vista allows for significant customization, which
  will need considerable planning up front
• It is worth the investment to provide training
  for users to learn how-to use new features, and
  the new tools included
• Dell can help with entire project or parts
• Dell has the expertise and the experience

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Services Details
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Spotlight onAssessment, Design and
Implementation Services

• IT Architecture
• Hardware Planning
• Business Continuity and
• Disaster Recovery
• Systems Management

• Software Migration
• MS Exchange/Vista/Office
• Active Directory
• Unix to Linux/MS
• Oracle/SQL databases

• Systems Consolidation
• Server Consolidation
• Storage Consolidation
• Virtualization

Applicable to the following - Enterprise
hardware platforms (servers, storage, networks)
- Leading infrastructure software (ex Microsoft,
Oracle, Linux)
Fast Facts about Our Assessment and Design
Services Manage more than 500 major enterprise
migrations and consolidations per year Completed
1,000 Microsoft Exchange migrations, with more
than 5,000,000 Exchange Active directory users
migrated (including over 450,000 users for one of
the worlds 5 largest companies) Implemented 160
server/storage Networks in 3 weeks for the
largest U.S. retailer Strong HPCC expertise -- 21
of the worlds top supercomputers
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Spotlight on Deployment Services
Custom Delivery Broad range of options for
customized logistics and delivery
Installation On-site installation, soft-ware
load, data migration, and asset recovery
Asset Discovery Electronic or on-site inventory
of hardware and software assets
Image Management Cross-platform image builds,
patch management and image maintenance
Application Packaging Software preparation for
customized, automatic installation
Custom Factory Integration Custom integration of
hardware, software and asset tagging in the
factory
Available for Dell OptiPlex, Latitude, Dell
Precision, PowerEdge, PowerVault1
Fast Facts about Our Deployment Services2 5.5
million units custom-integrated in our global
factories in the last year Over 3 million client
systems installed annually 50,000 applications
packaged for automated install Ranked as one of
the 5 largest US Federal Systems Integrators 67
of Dell Relationship Customers use Custom Factory
Integration Services
1 Services vary by product line 2 Source Dell
Internal Data, FY06
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Process to Transition or Migrate to Exchange 2007
Transition is the scenario in which you upgrade
an existing Exchange organization to
Exchange 2007. To perform the transition, you
must move data from the existing Exchange servers
to new Exchange 2007 servers.
This chart represents the high-level process for
migrating or transitioning to Exchange 2007 It
separates the upgrade into categorizes of
Transition and Migration
Migration is the scenario in which you upgrade to
Exchange 2007 by migrating data from a
non-Exchange messaging system to Exchange 2007 or
from an existing Exchange organization to a
completely new Exchange organization, without
retaining any of the Exchange configuration data
in the first organization.
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Detailed Steps for an Exchange Upgrade

• Ensure Server Meets System Requirements
• Network and Directory Servers
• Directory Server Architecture
• Hardware
• Operating System
• Software
• Client Computers
• Backup
• High Availability
• Anti-spam and Anti-virus
• Preparing Active Directory and Domains
• Preparing Legacy Exchange Permissions
• Deployment Security Checklist
• Configure DNS Settings
• Provision Exchange 2007 and Delegate Setup

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Spotlight on Asset Recovery Recycling
Repurpose / Resell

• Planning
• Audit Pack
• Data Destruction
• Sort Refurbish
• Asset tag removal
• Disposition

Recycle / Donate
Lease Return
Available for All hardware
Fast Facts about Our Asset Recovery Recycling
Services The average cost of storing a computer
for one year is 450. 88 of resold hard drives
have not been properly sanitized. Our ARS
services have a 96 overall customer satisfaction
rating Dell recovered 29.9 million kilograms of
hardware for customers worldwide
In 2005
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Spotlight on Training Services
Learning Management Dell Learning System
Dell Online Administration
Dell Online Exchange
Fast Facts about Our Training Services Were
exceeding industry benchmarks in training
customer satisfaction,averaging scores
6.37/7 We have received the ISPI Award of
Excellence in Training Were on the top 10 List
for Best Training and Certification Programs
(Certification Magazine)
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Spotlight on Next Generation Enterprise Support
Enterprise Support Fast, expert,
relationship-based support
Basic Support
Platinum Plus Premium Proactive Support
Gold Rapid Response and Resolution
BasicBusiness hour support for hardware failure
Silver 7x24 hardware and software support
Dell/EMC Maintenance Proactive maintenance
Available for Most Dell PowerEdge, PowerVault,
PowerConnect, DELL/EMC
Health checks, hardware updates and software
upgrades and component installation support
Fast Facts on Platinum Plus, Dells new premium
support service More reliable Leverages
operational improvements over last 24 months to
help reduce total time to solve customer
problems. Time to resolve an incident has been
reduced by 30. More broadly available now
includes mid-market, DellEMC, 9G servers and in
more countries More valuable new features IT
Operations Performance Benchmarking (Patent
pending, Industry-first) Utilize unique Dell
data to provide routine benchmarking insight on
critical IT performance metrics ECC Real-time
Tracking Window Real-time web-based tool
brings the Enterprise Command Center to you.
Enables customers to track visually IT support
worldwide.
Dell Internal Testing,FY06Q2
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Spotlight on Client Support Services
Gold Technical Support Premium 7x24 support with
direct access to senior technicians
Hardware Warranty Support Toll-Free Phone Support
Included with new systems, consists of on-site
parts and labor service and a 7/24 toll-free
hardware support line
Provides a single-point-of-contact along with
advanced technical assistance to resolve customer
issues
HelpDesk Services How to expert advice for
most commercial software
CompleteCare Accidental damage service
Installation, configuration, use with spyware
and virus removal assistance
Repair and replacement service for most
accidental damage
Available for All Dell desktops notebooks,
selected peripherals, most commercial software
Fast Facts about Our Client Support
Services Ranked 1 in customer satisfaction for
notebooks for the last 33 quarters1 Ranked 1 in
customer satisfaction in desktops for the last 35
quarters1 Ranked 1 among hardware vendors in
overall service and support satisfaction for 22
of the 23 quarters for which TBR has conducted
the study1
1 TBR Q2 2006 Corporate IT Buying Behavior
Customer Satisfaction Studies, August 2006
Refer to www.dell.com/services for detailed
information on these offers.
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Spotlight on Managed Lifecycle Services

• Program Management Office (PMO)
• Customer Satisfaction, Reporting, Escalations,
  Improvements, SLA Compliance

Managed Client Support
Managed Deployment

• Asset Discovery
• Application Packaging
• Image Management
• Factory Integration
• Custom Delivery
• On-Site Installation
• Asset Recovery Recycling z

• Service Desk
• End-to-End Incident Management
• Remote Online Tools
• Multi-Vendor Support Dispatch

• Field Services
• Multi-Vendor Hardware Break/Fix
• Desk-side Software Support

• IMAC Services
• Install, Move, Add, Change

Fast Facts about Our Managed Client Services More
than 1.3 Million seats under management More than
3 million installations/ year complete Awarded
Boeings Supplier of the Year
Refer to www.dell.com/services for detailed
information on this service.
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Offer Details
Offer Details
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Client Deployment Assessment
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Image Assessment

• Detailed analysis of how images are being
  created, validated and managed vs. industry best
  practices
• Detailed recommendations to reduce cost and
  improve processes associated with image creation,
  maintenance and validation

Service offer
Customer need

• Understand imaging process and costs
• Assess opportunities to reduce those costs and
  build a plan for image building and maintenance

• Clear guidance on best practices of how to
  improve image build and management processes

Key benefits

• An in-depth report analyzing the tools and
  processes used in the image build and image
  management process

Deliverables

• Fixed fee

Financials

• Mid-Market to large customer target

Target Customer
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Application Management
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Image Development Services
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Custom Factory Imaging
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On-site Installation Services
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Data Migration Services
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Asset Recovery Services
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Project Management Services
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Knowledge Worker Vista/Office 2007 Training
Target Customer
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IT Professional Vista/Office Training
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Gold Technical Support
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Questions