How to Write Effective Feedback Comments

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How to Write Effective Feedback Comments
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YOUR FEEDBACK WILL HELP

• Your opinions are trusted and valued
• You want the individual to improve aspects of
  performance
• Youve regularly observed the individuals
  actions in the workplace

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EFFECTIVE FEEDBACK

1. Begin with a positive comment.
2. Describe the behavior you observed.
3. Explain the impact of the behavior.
4. Describe the desired behavior.
5. Give encouragement.

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EFFECTIVE FEEDBACK

• 1. Begin with a positive comment.
• Describe related behavior that has been helpful
  or positive
• Reassure the person that youve noticed the good
  along with the issues
• Give balance to your feedback

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EFFECTIVE FEEDBACK

• 2. Describe the behavior you observed.
• Focus on the behavior, not the person
• Be specific about the behavior
• Avoid judging the persons motives or intentions
• Avoid vague, broad or absolute statements
• Avoid emotional or hurtful language

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EFFECTIVE FEEDBACK

• 3. Explain the impact of the behavior.
• How it affects you or others
• Why the behavior has become a problem
• 4. Describe the desired behavior.
• What you need or expect
• What youd like the person to do differently in
  the future

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EFFECTIVE FEEDBACK

• 5. Give encouragement.
• Affirm the strengths of the individual
• Express confidence in the persons ability to
  succeed

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INAPPROPRIATE COMMENTS

• You never think of anyone but yourself.
• Why on earth did you do that?
• I dont like your attitude.
• You dont know what youre doing.
• Youre not a team player.
• Youve really made a mess of things.

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APPROPRIATE COMMENT- POSITIVE

• Whenever I tell you Im having a problem, you
  usually take the time to talk with me about it.
  Your input makes a big difference in how I handle
  things, and I hope youll continue to make time
  for me.

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APPROPRIATE COMMENT- CONSTRUCTIVE

• We usually work well together, but sometimes
  when youre really busy the look on your face
  says Dont bother me. So I keep my problem to
  myself. I know you want to help, so when you
  dont want to be interrupted, could you let me
  know when it would be OK to talk?