Behavioral Observation and Feedback Developing an Effective Program

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Behavioral Observation and Feedback Developing
an Effective Program

• Presented By
• Brad Kimble, P.E., CSP

West Region Safety Coordinator ATC Associates
Inc. Billings, Montana
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Write Down Your Thoughts and Ideas
      Behavioral Observation and Feedback
Developing an Effective Program 2005 Montana
Governors Conference on Workers Compensation
and Occupational Safety Health IDEA and ACTION
SHEET
 
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Observation and Feedback

• The process of creating positive consequences
  for safe behavior, correcting at-risk behavior,
  and gathering safety data in an open safety
  environment.

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What Well Cover

• Objectives and concepts of an
• observation and feedback program
• The basics of observation and feedback
  techniques
• A video on observation and feedback by BST,
  Inc.
• Barriers to safety and observation and feedback
  
• Ideas for breaking down the barriers
• Open discussion
• Optional elements to support your OF program

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Joke of the Day
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(No Transcript)
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OF Objectives

• Create an empowered safety environment
• Heighten safety awareness among all employees
• Develop employee ownership in the company
  safety program
• Enhance hazard recognition skills
• Establish employee involvement
• Obtain employee commitment

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Underlying Concepts

• Initial rollout plan is put into place
• OF evolves to a top ? bottom, bottom ? top
  program
• Identify barriers to unsafe behavior
• Mutually agree to eliminate the at-risk behavior
  or condition
• Evaluate training
• Immediate communication (feedback)

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Underlying Concepts Cont.

• Employee involvement
• Focus on behaviors vs. incidents or conditions
• Program is simple and flexible
• No names
• Systematic program

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Behavioral Observation

• Inventory
• Prepare for the observation
• Choose an active work area
• Notify workers
• Observe the work
• Provide feedback
• Document

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Providing Feedback
Provide positive consequences to commend or
correct safety behavior

• Positive observations first

• Recognition by employee

• Correct

• Mutual agreement

• Document

• Anonymity

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FOLLOW UP
Observation and feedback is a commitment
OF
Follow Up
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Video
Observation and Feedback
Creating Positive Consequences
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OF Barriers

• Management

• Level of experience

• Age

• Training

• Education

• Language

• Ethnic background

• Personality

• Others ?

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Breaking Down the Barriers

• Seek managements support
• Begin with the foundation
• Recognize their experience
• Provide additional training
• Swallow the ego
• Seek their opinion
• Learn the language

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Grow With Your OF Program

• Categorize

• Problem solve

• Involve all

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Optional Program Elements

• Incentives

• Streamline

• Track team performance

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Open Discussion

• Issues or situations youve experienced in your
  safety program or while implementing OF
• Questions and comments

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Thank You!