Using Performance Evidence

1
Using Performance Evidence

• Dr. J. Eric Davies
• LISU
• Loughborough University

2
EBM

• Summary -
• Libraries and Managing
• Performance and Evidence
• Aspects of Applying Evidence including
  Benchmarking

3
EBM

• Libraries and Information Agencies -
• Providing-
• Access to Information
• Space Ambience
• Services Advice Support
• Opportunities Stimulus

4
Measured Management
EBM

• Libraries and Information Agencies
• Management Challenges are
• PERFORMANCE CENTRED
• Meeting the challenges using
• PERFORMANCE EVIDENCE
• to
• maximise resources
• demonstrate accountability
• accommodate innovation

5
EBM

• PERFORMANCE EVIDENCE for
• Managing economically multi focus
• Managing efficiently internal focus
• Managing effectively user focus
• Advocacy through added value external focus
• Accountability (target practice) external focus
• Developing services multi focus

6
EBM

• Aspects of Performance Evidence 4Cs
• Calculating local performance data.
• Comparing pooled data gathered and benchmarking
  against similar systems.
• Contrasting performance against standards and
  national examples of best practice.
• Containing and assimilating research based
  intelligence.

7
EBM

• Inputs SERVICE DOMAIN
• Outputs
• Outcomes USER RESPONSES
• Non-User /
• Impacts Potential-User Data

E v i d e n c e
8
EBM

• BENCHMARKING
• STRATEGIC
• macro performance metrics and qualitative
  evidence
• PROCESS
• detail cost performance data

9
EBM

• BENCHMARKING
• Evaluate the level of performance of various
  services within an institution
• Overall level of institution performance
• Compare performance over time
• Compare with other institutions
• Compare with recognised standards

10
University Library - Book expenditure per FTE
student
 
11
University Library - FTE students per seat
12
PLs - Comparing with published standards
13
British Library reader satisfaction survey ratings
14
Books re-shelving and tidying performance
 
15
EBM

• PERFORMANCE EVIDENCE CULTURE
• Service design and delivery are informed by
  appropriate internal and external evidence.
• This approach is built in to service
• Think Evidence attitude permeates the
  Organisation.
• Pre-requisites Skills, Knowledge, Attitudes