Project Management

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Project Management

• Jutta Schafler Argao
• Senior Director, Performance Management
  Accountability
• Mississauga Halton Community Care Access Centre
• QHN Fall Forum, November 18, 2008
• Nuts and Bolts Learning Panel

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What is a Project?

• A project is a temporary endevaour undertaken to
  create a unique product or service (Project
  Management Institutes Body of Knowledge).
• Every project has
• Defined objectives to be completed with clear
  specifications
• Clear timelines defined start and end dates
• Requires organizational resources (budget, staff
  time, equipment and supplies)

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What is Project Management?

• It is the application of knowledge and skills to
  ensure project activities are delivered as per
  specifications while managing the following
  triple constraints

TIME
SCOPE
COST
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WHY USE PM?

• Helps to set realistic objectives, timelines,
  budget and outcomes
• Enhances success rate and stakeholder
  satisfaction
• Supports engagement and communication
• Helps in risk mitigation
• Clarifies accountability and helps in performance
  management (monitoring, resource levelling, cost
  control and change management)

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WHERE IS PM RELEVANT?

• When need specific accomplishments
  (results/outcomes) in
• a given time frame (start/end dates)
• with predefined quality (evidence exists)
• requiring resources (money, people, material)
• utilizing skills and expertise of team members in
  a matrix management during the duration of the
  project

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HOW IS PM BEST USED?

• Apply the PM Life Cycle
• Define the Project
• Plan the Project
• Implement/Control the Project
• Closeout (transition to operations)
• Lessons Learned
• Document everything and follow through
• Communicate with all stakeholders
• Be comfortable with change

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Project Quality

• Quality is defined as meeting or exceeding the
  customers expectations through deliverables
  and/or activities performed to produce those
  deliverables.
• Project Quality Plan lists the activities
  required to ensure that the activities planned at
  the beginning of the project will help to achieve
  Quality in the Project being executed. Outlines
  Quality Planning, QC QA.

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Project Quality ManagementQuality Planning (QP)

• QP identifies which quality standards are
  relevant to the project and determines how to
  satisfy them. The project scope, schedule, and
  budget are key inputs to Quality Planning.
• Tools Identifying quality standards evaluation
  of deliverables against standards cost-benefit
  analysis of implementing quality standards and,
  Benchmarking.

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Project Quality Management Quality Control (QC)

• QC involves evaluating project deliverables to
  determine if they comply with the stated quality
  standards, and identifying ways to eliminate
  causes of unsatisfactory results.
• Tools Reviews, structured inspections,
  flowcharting, process mapping to see what and
  where quality problems might occur.

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Project Quality Management Quality Assurance (QA)

• QA is a set of planned activities to ensure that
  variances in processes are identified, assessed,
  and controlled through continuously improving
  processes to meet the customers expectations.
• Tools Process analysis, e.g., root cause
  analysis to determine the underlying causes of
  problems and developing corrective action plans
  Reviews, interviews and checklists Audits an
  independent examination of a work product or
  process to determine compliance with
  specifications and standards.

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Thank You!

• Questions?