ENTERPRISE SYSTEMS MANAGEMENT

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ENTERPRISE SYSTEMS MANAGEMENT

• Jayne Handley
• FAM systems meeting
• 11/7/2000

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What is ESM?

• Enterprise management of IT resources.
• More effective management of individual PC.
• New hardware being installed to run processes
• Teams formed for implementation of various
  pieces.
• Culture change/other issues

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ESM is NOT

• A way to reduce IRM employees at field offices.
• A means to take over your PC
• A plot to centralize all IRM support and leave
  your office with no help.
• A scheme to contract out all IT support.

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Components of ESM

• Tivoli Framework
• Inventory
• Distributed Monitoring of Servers
• Software Distribution
• Helpdesk
• Network/Security

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Tivoli Framework

• Installation of hardware, software to run Tivoli.
• Modified business processes
• Implementation March 2001

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Inventory

• Intent Will tell us what we have and where we
  have it.
• PCs - All executable files scanned.
• Servers - only exec files in given directories
  ex. Fsapps)
• Hardware inventory Ram, disk drives,
  partitions, serial s, model etc.
• Implementation March 2001

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Distributed Monitoring

• PC Scans all files on PC
• Servers Scans only files in specific
  directories (ex. Fsapps)
• Monitors for problems
• Services or communications down
• Disk space
• Alerts to helpdesk via e-mail or pager
• Implementation June 2001

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Electronic Software Distribution

• Implementation August 2001
• Will/can include any software, not just
  corporate.
• Coordination through region or WO.

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Helpdesk

• Intent Centralized Helpdesk functions using the
  Lotus helpdesk model.
• Staffing likely to be partially contract,
  partially internal.
• First line of support, then may be passed to
  system engineer or network engineer.
• Implementation schedule
• Phase I March 2001

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Network/Security

• Intent Provide the necessary network
  capability and security for the ESM
  implementation.
• Phase I Immediate network and security upgrades
  for the March Implementation.
• Phase II Long term analysis and re-engineering
  of FS network and security models.

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