Consumer Bill of Rights

1
Consumer Bill of Rights

• The right to safety
• The right to be informed
• The right to choose
• The right to be heard
• The right to redress (remedy)
• The right to consumer education.
• The right to a healthy environment

2
Right to safety

• FDA requires that food, drugs and cosmetics be
  safe. Guidelines for labels (contents,
  ingredients, nutrients, directions for use,
  weight, address, etc. Can remove hazardous
  products. Recall.
• FTC protects consumers from unfair and
  deceptive business practices (misleading
  information)
• EPA

3
Right to be informed

• Protect against fraudulent/misleading practices
  (need facts)
• Puffery - ok

4
Right to Choose

• Variety of products (generic, etc.)
• No monopolies
• Competitive prices, good quality

5
Right to be heard

• Fair, prompt policies
• Office of Consumer Affairs direct you to
  appropriate government agency for further
  assistance.

6
The right to redress (remedy)

• You have the right to have satisfaction.
• Buyers remorse

7
Right to consumer education

• Assurance that consumers have assistance.
• Toll-free numbers.
• Consumer Reports not-for-profit