Technology Evaluation of Expert Systems

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Technology Evaluation of Expert Systems

• Presented to you by Trish Bernier, Jeremy Reeds,
  Karen Smits, Kendra Hughes and David McLean

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Technology One Xpert Rule-Knowledge Builder

• What is XpertRule?
• a knowledge-based application which incorporates
• rules
• expertise
• know-how
• procedures, policies and regulations which can
  help make decisions for solving problems

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Technology One XpertRule

• What does XpertRule do?
• Captures knowledge from business rules,
  processes, and experience from experts and uses
  this knowledge to come up with solutions to
  complex problems
• Presents the knowledge in decision trees,
  rules, truth tables, and cases

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Technology Two Exsys CORVID

• What is Exsys CORVID?
• Is a software and service which enables a
  business to distribute expert knowledge to those
  who need it within the company.
• Has the ability to help solve various problems
  and assist in decision-making.

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Technology Two Exsys CORVID

• What does Exsys CORVID do?
• Automates tasks and answer repetitive and common
  questions
• Predicts problems before they happen
• Monitors and document decision-making processes
• Provides individualized product recommendations
  and configurations
• Develop new profit streams with advisory products
  

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Comparison of Costs of Software Packages
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Comparing System Implementation
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Technology Success Rates Based on Customer
Satisfaction Survey
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Comparison of the Technologies

• Exsys CORVID System
• Pros
• -easily integrated into our current
• systems
• -provide ideas in the development
• of new products based on customer
• needs and preferences
• -aimed at employees with basic IT
• knowledge.
• -a tutorial that lasts a few hours is
• enough working knowledge of the
• system

• XpertRule Knowledge Builder
• Pros
• -provides graphical representations
• of queries (ie decision trees)
• -condition assessment and Monitoring
• system which detects early signs of
• failure
• -more features and content in the system

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Comparison of the Technologies (Continued)

• Xpert Rule Knowledge Builder
• Cons
• -helps with only one area we plan to
• use it for
• -not as user friendly (Exsys uses algebraic
• and word formulas)
• -significantly more expensive (see next slide)
• -system is more complex and takes more
• time to implement
• -training costs and time greater

• Exsys CORVID System
• Cons
• -fairly new system compared to
• XpertRule Knowledge Builder
• -keeping the system current can be
• overwhelming for its users

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Return on Investment
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Total Cost of Ownership
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Our Consensus

• We have decided on Exsys CORVID because
• The system is more cost effective
• Training and implementation time is significantly
  less than Xpert Knowledge Builder
• The system is more user-friendly
• Has a higher success rate
• Is the world leader in expert systems technology

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Questions?