Are You Ready For Automation

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Are You Ready For Automation?
NPA Hollywood, CA October 24, 2007
NPA
Peter Lange Associate Director Transportation
Service Texas AM University
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About AM

• Texas first public institution of higher
  learning
• Land-Grant, Sea-Grant and Space-Grant university
• Sixth-largest university in enrollment
• 12,000 faculty/staff, 46,000 students
• One of largest campuses 5200 acres
• Home to George Bush Presidential Library and
  Museum

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About Transportation Services

• 36,310 parking spaces
• 79 buses operating approximately 117,000 hours
  each year and 1.4 million service miles
• Ridership over 4.5 million/yr

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What can we Automate?

• Access Control
• Revenue Control
• Permit/Credential Sales
• Permit/Credential Fulfillment
• Enforcement Citations Appeals
• Customer Self Service

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Complex
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Our Philosophy

• Technology is best when it is invisible

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Facility Automation
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Facility Automation
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Have one system that pulls it all together

• All financial information to help us manage and
  report on revenue from multiple sources
• Allow our customers to pay for anything related
  to parking at any of our physical or virtual
  locations
• Have a complete view into our operation, rather
  than multiple separate views
• Manage all our spaces in a consistent unified
  manner
• Upgrade one piece without reconfiguring all of
  the other pieces
• Have one point of contact for questions and
  maintenance of the pieces

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Cool Stuff

• Managing all permits and access cards in one
  database with no duplication of data or data
  entry.
• Taking payment for any parking item at any outlet
  ISF at the office or online citations at the
  pay station in a garage, all online, etc.
• Unified inventory and management of all parking
  spaces, audited or access/revenue-controlled.
• Single point of online access to everything
  parking for our customers.
• Unified reporting and business-process
  configuration and tracking.

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Cool Stuff

• Single organization for software support and
  consolidated training for software users
  Customized transaction-processing requirements
• Configurable thresholds for transaction types and
  permit activity
• Cashier performance trend reports
• Easily configurable cashier stations with
  programmable
• Hot keys, an unlimited number of validation

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Facility Automation
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Permit Distribution
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• waitlist

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• Screenshot of appeals

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Moving Business to the Web
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Communicating With Gen Y

• Cell Phones
• Laptop Computers
• High-Speed Internet Access
• Instant Messaging
• MP3 Players (iPod)
• Personal DVD players
• Digital Cameras

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Generation Y - Technology

• Spend 1/3 life on the Internet
• Average student has 2 email addresses email is
  preferred method of communication
• Very tech savvy
• Video games, cell phones, PDAs, music downloads,
  MP3 players, instant messaging

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Customer Communications
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ROI in a University Setting
Political Practical Possible
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Organizational Philosophy

• Technology at the table
• Software guru - knows thetechnical side and the
  business side inside out
• Use the software
• Hardware becomes less important
• Business analyst might be more appropriate
• Developers
• Power users

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Questions?

• Peter Lange plange_at_tamu.edu
• http//transport.tamu.edu
• 979-845-9700
• Presentation available online http//transport.ta
  mu.edu/presentations/2007/npa/automation.ppt