Commander, Navy Installations Command

1
Commander, Navy Installations Command
Navy Gateway Inns and Suites Conference
Facility Acquisition Brief Presented To Navy
VQ Managers 10 November 2007
2
Table of Contents

• Vision
• Facilities and Acquisition Enterprise Service
  Center
• Governing Instructions and Law
• Plant Account What Do We Own?
• Execution Concepts
• Acquisition Processes
• Whole Room Concept
• Total Room Concept
• Way Ahead
• VQ Support Services Team Point of Contacts
• Questions
• Back-up Information

3
Fleet Family Readiness Enterprise Service
Center Vision
TO CREATE A NEW GENERATION OF COST EFFECTIVE
EXECUTION ALTERNATIVESTO DELIVER BETTER PRODUCTS
AND SERVICES WHICH ENHANCE THE COMMUNITY SUPPORT
ENVIRONMENT. COST EFFECTIVENESS INNOVATION
EXECUTION ALTERNATIVES BETTER PRODUCTS
SERVICES Time, Cost, Quality Customer
Responsiveness
4
Fleet and Family Readiness Programs
Facilities and Acquisition Enterprise Service
Center
Fleet Family Rec
Galley FB
BH MFH
CYP
FFS
Fitness Sports
Lodging
Whole Base Community Support Planning
Supplies and Services Acquisition
NAF Construction Contracting
Energy Emergency Response Management
Facility Project Planning Programming
Capital Investment Strategy
Vehicle Special Equipment Requirements
Facility Sustainment/Restoration Advocacy
Programming
5
Accelerated Execution Methodology

• Tailored Acquisition Strategy By Each Project
• Customer (Region/command) Embedded Service Model
  - Cradle-to-Grave Involvement
• Provide Warranty/Liability Protection for Navy
• Capitalize on NAF Culture of Innovation Process
  Flexibility
• Stay Legal
• Achieve Objectives With Cost Management

6
Navy Gateway Inns Suites Inventory
These rooms are within 428 Buildings worldwide
(INFADS) 29,386 Beds equate to 10,725,890 bed
nights 8 million Sq. Ft. with a Plant
Replacement Value (PRV) of 2B
7
VQ Cross Functional Team (CFT)Desired End State

• Create consistent lodging facilities, products
  and services
• Mission Support (Hotel like)
• Primarily NAF (Rates 50-60 of Local Per Diem)
• Hampton Inn (rooms and suites)
• Embassy Suites (DV)
• Mission Essential (Dormitory like)
• Primarily APF (Minimize Daily Rate)
• Shared Rooms

8
VQ CFT Facilities Improvement Strategy

• Execute Facility Condition Assessment Program
• - Establish as is Benchmarks
• - Critical to defining way ahead and
  Investment Profile
• - Incorporate Hospitality/Operational Criteria
• Define Implement Investment Targets
• - MILCON/SRM 40M (2 of PRV-2B)
• - NAFCON 50M (2.5 of PRV)
• - New Enterprise 3M (2 of VQ Annual
  Total Revenue)
• NAF Capitalization Process
• - Comply w/ Existing DoDI Policy for
  OSD/Congressional Review
• - Mirror MWR/NEXCOM NAFCON Process
• - FFR/NEXCOM BOD Facility Committee (Flag
  Level) In Place

9
VQ CFT Facilities Improvement Strategy (cont)

• MILCON Mission Essential, New Mission, BRAC,
  Major Realignments, Acts of God
  repair/Replacements. Construction over 750K
• SRM (Sustainment, Restoration Modernization)
  To maintain structural integrity (all original
  APF structures)--Construction under 750K,
  Repair/Renovation Unlimited. Region Has
  Authority to 500KCNIC (N46) Above 500K
• NAF Sustainment, restoration, repair (all
  categories of work covered by VQ APF
  generated fees)
• lt 500K Region Determines if APF SRM is
  AvailableNAF Option if NO APF
• 500K - 750K CNIC approves reviews APF SRM
  availabilitySame NAF Option
• Over 750K FFR/NEXCOM BOD approval if NAF
  Option To Be Considered
• NAFCON
• Major Construction (gt 750K OSD/Congressional
  Approval)
• Minor Construction Approved by BOD (200K-750K)
  With CNIC
• Certification No MILCON/Special Project
  Programming Support Available
• Project Supported by Certified 1391
• All NAFCON Costs Covered by VQ APF Generated
  Fees

10
VQ Project Approval Threshold Profile(Nonappropri
ated Funds (NAF))

• Approval TRC WRC
• Authority
• Construction Repair
• OSD/Congress Over 750K N/A N/A
• Board of Dirs Over 750K Over 750K Over 2M
• CNIC (N9) To 750K To 750K To
  2M
• Region To 200K To 500K To 1M

11
GOVERNING INSTRUCTIONS

• DoD Directives Instructions (http//www.dtic.mil
  /whs/directives/)
• DODI 1015.10
• See encl (6 notes) for APF eligibility and NAF
  responsibilities
• DODI 1015.15
• See encl (3 notes) for APF NAF
  responsibilities
• DODI 7700.18
• Procedures and reporting requirements for NAF
  projects
• DODD 4105.67 - NAF Procurement Policy
• Training, Competition, Ethics, Buy American Act,
  FAR and SBA exclusion
• DODI 4105.71 - NAF Procurement Procedures
• Navy Instructions (http//doni.daps.dla.mil/defaul
  t.aspx)
• OPNAVINST 11010.20G
• Definitions of Construction, Repair, Maintenance,
  and Equipment
• Procedures for special projects and NAF projects
  (Ch. 12)
• Funding Authority limits
• SECNAVINST 7043.5B NAF Procurement
• Implements DOD Directive and Instructions for NAF
  Procurement

12
Davis Bacon Act

• Public Law Governing wages paid to workers
  involved in work related to construction, repair
  and renovation.
• Includes new construction, repair and renovation
  including such types of work as
• Plumbing, Mechanical systems (heat, air and
  ventilation), Electrical, Carpentry, Roofing,
  Painting, Wall construction or demolition, Window
  replacement, all types of ceiling and floor
  finishes, and earthwork.
• Any contract over 2,000 for Davis-Bacon type
  work requires the use of Construction Contract
  Warrant Authority and the use of Construction
  Contract Clauses.
• Work valued in total at less than 2,000 may be
  contracted with Supplies Services contract
  warrant.
• In addition, carpeting and touch-up painting can
  be done with a Supplies Services warrant.

13
Service Contract Act

• Public Law Governing Wages Paid to Workers
  Involved in Carpet Installation.
• For WRC, Only Apply To Carpet Installation
• Any Carpet Installation That Exceeds 2,500
• Department of Labor Wage Determination Must Be
  Included
• In Project Request for Quote (RFQ) and Delivery
  Order

14
Fleet Family Readiness Service Center (FFRSC)
Overview (N944)

• - 5 Step Process
• Integrated Alignment for
• Planning
• Budgeting
• Programming
• Contracting
• Execution

15
Whole Room Concept

• Definition
• A whole room concept (WRC) package includes all
  furniture, bedspreads, window treatments,
  artwork/wall decorations, table and floor lamps,
  carpeting and only minor incidental (touch-up)
  painting of interior living spaces. WRC does not
  include the painting of an entire room, nor does
  it include built-in appliances or minor
  alteration of room configurations.
• Furnishings for common areas including hallways
  can be addressed within the whole room concept.
• Purpose
• Standardize all VQ facilities to reduce costs and
  improve the overall room design and aesthetics.

16
Whole Room Concept(Cont)

• Process
• Region/Installation Command (IC) Sponsor (Budget
  Approval)
• Submits Request To Restrict Cash Capital
  Outlays (102 Acct)
• Approval Issued With Budget Endorsement by CNIC
  (N924)
• Project Nomination Review Process (Project
  Approval)
• Sponsor Prepares VQ Whole Room/Total Room
  Concept/Capital Investment Nomination Form
• Region Approves WRC Projects To 1M
• CNIC Approves WRC Projects To 2M
• BOD Approves WRC Projects Over 2M

17
Whole Room Concept (cont)

• Submission of WRC Nomination
• Via Regional Sponsor (as applicable) to CNIC VQ
  Project Manager (N944) and Lodging Branch (N924)
  Respectively
• Nomination Review
• Review Coordinated by VQ Project Manager
• Determine if Requirement Meets the Definition of
  a WRC or TRC
• Detailed Review of Project Description, Type of
  Work and Cost Estimate
• Evaluate Site Visit Requirement
• If TRC, VQ Support Services Team Will Outline
  Alternative Execution Options

18
Whole Room Concept(Cont)

• Vendor Selection
• Review Theme and Vendor Noted on Nomination Form
  
• FFE Contracting Officer (KO) Will Send Request
  For Quote (RFQ) to The Vendor Noted on The
  Nomination or To All Vendors Offering The
  Defined Theme of Choice If Only The Theme is
  Noted
• RFQ will Include Guidance for Vendor(s) to
  Schedule Meeting With Sponsor to Discuss the WRC
  Requirement
• Vendor(s) Will Develop Quote From Meeting and
  Submit to VQ FFE KO

19
Whole Room Concept(Cont)

• Quote Review Process
• KO Receives Quote From Vendor(s)
• VQ Team Reviews Quote For Compatibly With
  Approved WRC Package/RFQ and Acceptance
• Determine If Quote Contains Any Open Market
  Items
• KO Will Coordinate Approach For Acquisition or
  Substitution
• Must Determine Price Reasonableness
• Seek Competition If Necessary
• Quote is Forwarded To Sponsor For Parallel Review

20
Whole Room Concept(Cont)

• When Quote is Acceptable,
• Region Responds and Acknowledges Acceptance In
  Writing
• KO Prepares and Issues Delivery Order
• Delivery Order To Contain Delivery and
  Installation Start Dates
• Typical FFE Delivery Period Is 8-12 Weeks
• Ensure Delivery and Completion Dates Are
  Integrated Into Contract POAM as Part of Firm
  Fixed Price and Contract Completion Date
• Delivery Order Issued Against GSA or AFNAFPO
• Copies To Sponsor/Region, PM, And Lodging
  Representatives

21
Whole Room Concept

• Quote Review Process (Cont)
• If Quote is Unacceptable, KO Coordinates Review
  Meeting With Region/Sponsor, Vendor(s) and VQ
  Team
• Clarifications Noted and Vendors Re-submit Quote
• On-site Review Conducted as May Be Required
• Process Continues Until Award Is Achieved or RFQ
  Cancelled
• Kick-Off Meeting
• Vendor Process Delivery Order
• Vendor Instructions Provided by VQ KODistributed
  To All
• Includes Payment Process and Schedule
• Vendor Coordinates/Requests Kick-off Meeting With
  Sponsor
• Review Removal, Delivery, Storage and
  Installation Of Furnishings
• Vendor To Develop/Provide KO/Sponsor POAM

22
Whole Room Concept(Cont)

• Installation
• Determine Sponsor Coordinator/COR
• Provide Coordinator/COR Name, etc To VQ KO
• Track POAM With Monthly Updates To Region/KO
• Room Turn-over per Approved POAM
• Establish Defined Punch List Review Program
• After installation is complete, conduct a
  thorough walk-thru and inspection of each room
• Provide receipt and acceptance on a copy of the
  delivery order (DD1155). Submit original to
  paying office w/a copy to the VQ KO
• With Final Acceptance and Completion,
• Declare Victory and Party

23
Total Room Concept

• Definition
• A total room concept (TRC) package can include
  all of the items in a WRC plus appliances
  replacement, painting, alteration of room
  configurations such as framing out connecting
  doors to connect two rooms to form a suite,
  demolition and construction to include plumbing
  and electric repairs/upgrades inside a transient
  room. Common areas front desk lobby/lounge
  areas can also be included if the facility serves
  only VQ guests and the spaces are not shared with
  permanent party personnel.
• Total room concept does not include major
  restoration of an entire structure or
  construction of a new transient facility.

24
Total Room Concept

• Purpose
• Standardize all VQ facilities to reduce costs and
  improve the overall room design, material
  condition and aesthetics while promoting
  consistency across the Navy Inns and Suites
  properties.

25
Total Room Concept(Cont)

• Process
• Region/Installation Command (IC) Sponsor (Budget
  Approval)
• Submits Request To Restrict Cash Capital
  Outlays (102 Acct)
• Approval Issued With Budget Endorsement by CNIC
  (N924)
• Project Nomination Review Process (Project
  Approval)
• Sponsor Prepares VQ Whole Room/Total Room
  Concept/Capital Investment Nomination Form
• Category of Work and Funding Threshold Drive
  Approval Authority Level

26
Total Room Concept(Cont)

• Submission of TRC Nomination
• Via Regional Sponsor (as applicable) to CNIC VQ
  Project Manager (N944) and Lodging Branch (N924)
  Respectively
• Nomination Review
• Review Coordinated by VQ Project Manager
• Determine if Requirement Meets the Definition of
  a TRC
• Detailed Review of Project Description, Type of
  Work and Cost Estimate
• Evaluate Site Visit Requirement
• VQ Support Services Team
• Determine Need for Site Visit to Validate Project
  Scope
• Determine Execution Options
• Coordinate Execution Approach With Sponsoring
  Region

27
Total Room Concept(Cont)

• Develop Statement of Work and Request for
  Proposal
• VQ Support Services Team and/or AE Will prepare a
  Statement of Work
• Construction Contracting Officer (KO) Will Issue
  Request for Proposal (RFP) to Three Vendors
  Within the Standards Program carrying the
  Comprehensive Facility Management (CFM) contracts
  or outside contractors to complete the facility
  portion of project.
• Vendors theme packages without CFM will require
  a Contract Teaming Agreement (CTA) when using
  another CFM contractor.
• VQ Project Manager/KO Will Conduct an On-site
  Pre-Proposal Meeting with Contractors/Vendors.
• Contractor/Vendor Develops Quote/Proposal and
  Submits to KO

28
Total Room Concept(Cont)

• Proposal Review Process
• KO Receives Sealed Bids for the Proposal
• VQ Project Manager leads a Technical Evaluation
  Board to review proposed technical solutions
  based on the statement of work.
• Members will include the CNIC Lodging
  Representative and Regional Representative.
• KO Will Conduct the Price Evaluation.
• Contract Awarded to Best Value Proposal
• KO May Request Final Proposal Revisions If
  Necessary

29
Total Room Concept(Cont)

• Kick-Off Meeting
• VQ Project Manager Coordinates Kick-Off Meeting
  with Contractor/Vendor
• VQ/ KO Provides Instructions/Procedures for
  Contract ExecutionIncludes
• Safety
• Payments
• Schedule
• COR Services
• Procedures for Installation and Removal of
  Furnishings

30
Total Room Concept(Cont)

• Project Completion Close Out
• Contractor executes a Final Inspection and
  Provides Punch-List to VQ Proj Manager/COR
  requesting a Pre-Final Inspection
• VQ Proj Manager/Team performs Pre-Final
  Inspections and develops official punch-list
• Completion of Punch-list, Contractor/Vendor
  provides Owner O M Manuals Record Drawings
  and Request a Final Inspection
• VQ Project Manager/Owner performs Final
  Inspection to validate completion of Punch-list
  and accepts work preformed
• Victory AchievedParty For The Next Month

31
Way Ahead

• Lodging Facility and Operational Assessment
  Program
• Establish VQ Facility Category Codes
• Uniform Facility Criteria (UFC)
• VQ Mission Essential and Mission Support Guidance
  
• Incorporated in Navy Facilities Projects
  Instruction
• VQ Service Support Team Visit Field Activities
• Implement NAF VQ Project Nomination Process

32
Way Ahead
Direct Alignment of LFOAP Shore Investment
Program Navy Strategic Basing Plan Current and
Future Fleet Readiness Basing Plan Accommodates
21st Century Quality of Service (QOS) Standards

• Lodging Facility and Operational Assessment
  Program
• - Align LFOAP Shore Readiness to Warfighting
  Mission Quality of Service (QOS) Objectives
• - Assess Material Condition of Existing
  Infrastructure
• (428 Bldgs)
• - Execute Modification to Bachelor Housing
  (BH) Contract
• - Independent Contractor Assessment
• - Results Formatted to Navy Management
  Systems (iNFADS, etc)
• - Two Year Assessment Period (Estd)
• - Expand Review to Include Capacity
  Assessment/Hospitality Criteria

33
Way Ahead

• Establish VQ Facility Category Codes
• Facility Planning Criteria Incorporated in P-80
• Facility Planning Critieria For Navy and Marine
  Corps Shore Installations
• Based On Uniform Facility Criteria
• Establishes Dedicated VQ Real Property
  Inventories w/i iNFADS
• iNFADS Navy Facility Inventory Data Base
• Uniform Facility Criteria
• Facility Planning Guidance Tailored To VQs
• Applied to New Construction and Renovation
• Incorporate Navy Gateway Inns and Suites Program
  Criteria

34
Way Ahead

• VQ Mission Essential Mission Support Guidance
  Incorporated In Navy Facilities Projects
  Instruction
• Facilities Projects Instruction Guides NAVFAC
  Actions
• OPNAVINST 11010.20G
• Provides Policy, Procedures and Guidance for
  Projects at Shore Installations
• VQ Service Support Team Visits Field Activities

35
VQ Support Service Team

• Project Manager Lorie Boyd, 901-874-6665, DSN
  882-
• FFE Contracting Officer Troy Milburn, -6681
• Construction Contracting Officer Lynn Davis,
  -4630
• Interior Design Bruce Grissom 757-887-7736
• Gateway Inns and Suites Portal
  https//cnicportal.cnic.navy.mil/c11/lodging/defau
  lt.aspx
• Alternates
• Hd, Facilities Section, Craig Chapman, -6673
• Hd, Procurement Section, Ada Storms, -6680
• Hd, Construction Contracting Section, Carol
  Labanowski, [phone], DSN 354-
• Hd, Facilities Acquisition Branch, Dave Ranson,
  -6674

36
Supporting Information
37
Background Information

• VQ Project Nomination Form
• Approved WRC/TRC Vendors
• Installation Tips Lessons Learned

38
APPROVED WRC/TRC VENDORS

• WB Brawley (WRC TRC)
• Time Honored (Traditional)
• Furniture Style Vintage
• Color Schemes
• Warm Traditional Under review
• Cool Traditional Under review
• Yesterday Today (Transitional)
• Furniture Style Regatta
• Color Schemes
• Warm Contemporary Greens burnt orange
• Cool Contemporary Blues beiges
• Seaside (Tropical)
• Furniture Style Key Largo Collection
• Color Schemes
• Tropical w/creams, black, red, and accent of green

39
APPROVED WRC/TRC VENDORS(cont)

• Commercial Marketing Association (WRC TRC)
• Here-n-Now (Contemporary)
• Furniture Style Contemporary
• Color Schemes
• Mocha/Seafoam
• Additional scheme pending
• Capitol Supply (WRC)
• Time Honored (Traditional)
• Furniture Style Medallion III
• Color Schemes
• Pending
• DCI (WRC)
• Mission Essential
• Furniture Style Brunswick
• Color Scheme Pending

40
WRC/TRC VENDORS(cont)

• New England Woodcraft Inc. (WRC)
• Yesterday Today (Transitional)
• Furniture Style Silver Lakes
• Color Schemes
• Diva Moss
• Sierra Cork
• Seaside (Tropical)
• Furniture Style Wood Stock w/stain on birch
• Color Schemes
• Wood Wild Cherry
• Reza Maize (yellow, greens, maize)

41
WRC/TRC VENDORS(cont)

• Thomasville (WRC)
• Yesterday Today (Transitional)
• Furniture Style Bridges 2.0
• Color Schemes
• Warm Pumpkin/Terra Cotta
• Neutral Taupe
• Seaside (Tropical)
• Furniture Style Barbados Collection
• Color Scheme
• Seafoam/Beige/Brown

42
WRC/TRC VENDORS(CONt)

• Yoder (WRC)
• Here-n-Now (Contemporary)
• Furniture Styles Avanti and Prelude Collections
• Color Schemes
• Pending
• Mission Essential
• Furniture Style Shipyard Concept - Tech
• Color Scheme
• Tech

43
WRC/TRC VENDORS(cont)

• KLJ-Letts Design (WRC/TRC)
• Time Honored (Traditional)
• Furniture Styles French Manor Collection
• Color Scheme
• Pending
• Mission Essential
• Furniture Style Plain Jane Series
• Color Scheme
• Pending

44
APPROVED PACKAGES/VENDORSBy Theme

• Time Honored
• 1)Vendor WB Brawley
• Furniture Style Vintage
• Color Schemes
• A) Warm Traditional Scheme pending
• B) Cool Traditional Scheme pending
• 2)Vendor Capitol Supply
• Furniture Style Medallion III- Replace the
  existing recliner style chair with non moving
  parts style.
• Color Schemes
• A) Color Scheme w/ Medallion III under review
  for changes
• B) Selected the color scheme with the Euro
  Scheme
• 3) Vendor KLJ-Letts Design
• Furniture Style French Manor Collection
• Color Schemes Pending

45
APPROVED PACKAGES/VENDORSBy Theme (cont)

• Yesterday Today
• 1) Vendor New England
• Furniture Style Silver Lakes with Sleeper sofa
  032(SP) and lounge chair 030
• Color Scheme
• A) Diva Moss
• B) Sierra Cork
• 2) Vendor Thomasville
• Furniture Style Bridges 2.0
• Color Scheme
• A) Warm Pumpkin/terra cotta
• B) Neutral taupe
• 3) Vendor WB Brawley
• Furniture Regatta
• Color Scheme
• A) Warm Contemporary (Greens and brunt orange)
• B) Cool Contemporary (Blues and beiges)

46
APPROVED PACKAGES/VENDORSBy Theme (cont)

• Here Today
• 1) Vendor Yoder
• Furniture Style Avanti Collection
• Color Schemes Pending
• 2) Vendor Yoder
• Furniture Style Prelude Collection
• Color Schemes Pending
• 3) Commercial Marketing Association
• Furniture Style Contemporary
• Color Schemes
• A) Mocha/Seafoam
• B) Pending

47
APPROVED PACKAGES/VENDORSBy Theme (cont)

• Seaside
• 1) WB Brawley
• Furniture Style Key Largo Collection
• Color Schemes
• A) Tropical scheme w/ the creams, black, red,
  and accent of green
• 2)Thomasville
• Furniture Style Barbados Collection
• Color Schemes
• A) Seafoam/Beige/Brown
• 3) New England
• Furniture Wood Stock with stain on birch
• Color Scheme
• Wood Wild Cherry
• A) Reza Maize (Yellow, Greens, Maize)

48
APPROVED PACKAGES/VENDORSBy Theme (cont)

• Mission Essential
• 1) Vendor Yoder Associates
• Furniture Style Ship Yard Concept Tech
• Color Scheme Tech
• 2) Vendor DCI
• Furniture Style Brunswick
• Color Scheme Pending
• 3) KLJ- Letts Design
• Furniture Style Plane Jane Series
• Color Scheme Pending

49
Installation Tips Lessons Learned

• Installation of Products Procedures
• Installation Phasing
• Will the project require phasing?
• Large projects typically require coordination to
  phase the installation.
• Request the number of rooms the installers can
  complete in a day.
• Verify the physical requirements to complete the
  installation, e.g. elevators or mech. lifts,
  trash removal for old interior products.
• How will installation affect the day-to-day
  operation?

50
Installation Tips Lessons Learned(Cont)

• Vendors access to the installation site,
  establish working and quiet hours to lessen
  disturbances.
• Consider security of product during installation
• Delivery
• Has the vendor notified the POC with the
  confirmed delivery date and time?
• The end-user is to provide the vendor with proper
  procedures for base deliveries, e.g., time
  deliveries are accepted, security requirements,
  etc
• Provide a POC phone number for delivery with a
  backup POC in case the first individual is out of
  the office.
• Storage
• Where is the product stored after delivery?
  Onsite or Offsite?

51
Installation Tips Lessons Learned(Cont)

• If stored by Vendor, will the vendor have
  portable storage units for the product on site?
• If stored by Command, will the command have
  adequate storage space available? Is it a
  secured space that is weather tight and free of
  rodents?
• Installation
• Verify who the vendors on-site Supervisor is for
  the installation
• Verify the vendor is providing the tools to
  install the products. Also, verify the utility
  requirement for the installation, e.g.,
  electrical, air-conditioning, etc.

52
Installation Tips Lessons Learned(Cont)

• Provide a lay-down space for removal of packing
  materials and assembling of products. Suggest a
  covered or enclosed space away from guest and
  other coworkers.
• Verify trash removal of packing material products
  (the packing material can be excessive), old
  interiors products such as flooring draperies.
  Consider recycling of trash products such as
  cardboard, carpet, and carpet pad.
• COR, review of the installation.
• Are the products installed correctly as direct in
  the contract?

53
Installation Tips Lessons Learned(Cont)

• Damage products did the damage occur as the
  result of installation? Vendor is required to
  replace or repair damage products when the damage
  occurs during installation
• Note damages from the freight company should be
  refused. They are responsible for the product
  until Navy receives delivery.
• TIP Before issuing final payment verify the
  product is installed as written in the contract
  and outstanding issues are closed out.