Common Payment Gateway Errors & Solutions

1
COMMON PAYMENT GATEWAY
ERRORS SOLUTIONS
2
TABLE OF CONTENT
PAYMENT GATEWAY TIMEOUT AUTHORIZATION
FAILED TECHNICAL/API ERRORS CONCLUSION
1
4
INTRODUCTION
5
2
TRANSACTION DECLINED
6
7
3
INVALID CARD DETAILS
3
Payment gateways are crucial for processing
transactions in the digital age, but they
are not without their challenges. Errors can
disrupt business operations, affect customer
satisfaction, and impact revenue.
Understanding common pay ment gateway errors
and their resolutions can help
INTRODUCTION
businesses maintain smooth operations and ensure
a positive customer experience. Below are five
key errors and how to resolve them.
4
1. TRANSACTION DECLINED
Cause Insufficient funds, expired card,
incorrect CVV, or bank restrictions. Some banks
may block transactions due to suspected fraud or
international purchases. Solution Verify that
the customer has sufficient funds, and ensure the
card details are correct and not expired. If the
issue persists, advise the customer to contact
their bank to lift restrictions or use an
alternative payment method. Merchants can also
enable fallback payment options to reduce decline
rates.
5
2. INVALID CARD DETAILS
Cause The customer may have entered an incorrect
card number, CVV, or expiration date. This can
happen due to typographical errors or an outdated
card. Solution Ask the customer to double-check
and re- enter their card details carefully.
Ensure the card is still valid and not expired.
If errors persist, suggest trying a different
card or contacting the card issuer for further
assistance.
6
3. PAYMENT GATEWAY TIMEOUT
Cause A slow internet connection or server
issues with the payment gateway can cause
transaction timeouts, leading to failed
payments. Solution Advise the customer to check
their internet connection and try again. If the
issue persists, ask them to wait for a while
before retrying. Merchants should monitor gateway
server status and consider switching to a backup
payment processor if timeouts occur frequently.
7
4. AUTHORIZATION FAILED

• Cause The payment may be rejected by the issuing
  bank due to security concerns, insufficient
  authentication, or incorrect OTP/PIN entry by the
  customer.
• Solution Ensure the customer correctly completes
  any required authentication steps, such as
  entering an OTP or security code. If the issue
  persists, recommend they contact their bank to
  understand the reason for rejection and resolve
  any security blocks on their account.

8
5.TECHNICAL/A PI ERRORS
Cause Problems with payment gateway integration,
outdated API configurations, or temporary server
downtime can lead to failed transactions.
Solution Merchants should check their
integration settings, ensure API credentials
are up-to-date, and verify if the gateway
is experiencing downtime. If
needed, contact the gateways support team for
troubleshooting assistance.
9
CONCLUSION
By addressing these common errors
proactively, businesses can minimize
disruptions and enhance the customer experience.
Regular monitoring and troubleshooting ensure
seamless transactions. Stay ahead in the fintech
space with expert insights and advice. For more
in-depth reviews and resources, check out
TheFinRate!
10
THANK YOU
CONTACT US
Telephone [phone] Website www.thefinrate.
com
Email contact_at_thefinrate.com Address 7 Temasek B
oulevard, 12-07 Suntec Tower 1, Singapore
038987