Servicenow Online Training in Hyderabad by SV Soft Solutions

1
Servicenow Online Training in Hyderabad www.svso
ftsolutions.com

• Email info_at_svsoftsolutions.com
• IND 919642373173
• USA 1-845-915-8712

2
Servicenow Online Training

• ServiceNow is a platform-as-a-service (PaaS)
  provider of enterprise service management (ESM)
  software.

3
What is ServiceNow?

• ServiceNow is a software platform that supports
  IT service management and automates common
  business processes. This software as a service
  (SaaS) platform contains a number of modular
  applications that can vary by instance and user.
  Articles in this category help new users learn
  what services ServiceNow offers.

4
Who Are They

• ServiceNow is changing the way people work. By
  placing a service-oriented lens on the
  activities, tasks and processes that make up
  day-to-day work life, we help the modern
  enterprise operate fasterand be more scalable
  than ever before. As the enterprise cloud
  company, ServiceNow provides a service model that
  defines, structures and automates the flow of
  work, removing email and spreadsheets from the
  process to streamline the delivery of services.

5
Why ServiceNow?

• ServiceNow is Changing the Way People Work. Some
  of their products are illustrated below
• Service Management ServiceNow is changing the
  way people work. By placing a service-oriented
  lens on the activities, tasks and processes that
  make up the day-to-day work life, they enable you
  to focus on creating a modern work environment.
  Their service model defines, structures and
  automates the flow of work, removing email and
  spreadsheets, so you can streamline the delivery
  and management of services

6
Course content details

• 1. Introduction to Service-now
• What is Service-now?
• What is SaaS?
• What is PaaS?
• Browser supportability
• Logging in to Service-now

7

• 2. ITIL Process
• Overview on Incident Management
• Overview on Change Management
• Overview on Problem Management
• Overview on Knowledge Management
• Overview on Service Catalog

8

• 3. Basic Administration
• User Administration
• Creating Roles and Groups
• Creating Menus
• Form Layouts and list layouts
• Introducing Applications
• Creating Modules
• Customizing tables
• Dictionary Entries and Overrides
• List Controls

9

• 4. Advanced Administration
• Creating Custom Table
• Creating custom application
• Creating Fields and Menus
• UI Policies
• UI Actions
• Access Controls (ACLs)
• ?Workflows
• ??SLA
• Email Notifications
• Import sets Transform Maps
• Client Scripts (g_form, g_user and g_list,
  g_scratchpad)
• Business Rules (Glide Record, Glide System)
• Script Includes
• GlideAjax
• Scheduled jobs

10

• 5. Service Catalogue
• Variables and Variable Sets
• Record Producers
• Catalog Items.
• User Criteria.
• Order Guides.

11

• 6. Integrations
• Basics of LDAP Integrations
• Overview on Web Services
• Direct Web Services
• Transform Map Web Services
• MID Server Installation
• Overview on SSO
• Overview on Discovery and other event management
  tools

12

• 7. Reporting
• Bar Charts, Pie Charts, List Reports, Pivot
  Tables
• Scheduling Reports
• Making Gauges
• Data views
•  
• 8. System Upgrades
• Needs for cloning and ways to implement
• Request System Upgrade

13

• 9. Configuration Asset Management
• Classes in CMDB
• Mapping Configuration Item to Asset Records
• Loading the CIs into Service-now
• Relating Configuration items
• 10. Overview of Service Portal

14
Online Training Features

• Training by real time experts
• Flexible timings
• Industry oriented training
• http//svsoftsolutions.com/courses_servicenow.aspx

15

• For Online Training
• Visit Our Website
• www.svsoftsolutions.com
• Mail info _at_svsoftsolutions.com
• Call India 919642373173
• USA 1-845-915-8712