What is VoIP & How It Works

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What is VoIP (Voice Over Internet Protocol)

• The Ultimate Guide for 2025

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Hold On.

• Before all, lets put the question of Why VoIP?
  Before What is VoIP?
• Simply,
• The global VoIP market is expected to reach
  108.5 billion by 2032.
• Businesses can experience average saving between
  50-70 when switching to VoIP.
• Almost 67 of mobile workers report an increase
  in productivity and ability to resolve problems.

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Now, What is VoIP?

• VoIP (Voice over Internet Protocol) is an
  Internet-based voice and multimedia transmission
  over mobile devices and computers.
• Compared with traditional analog connection, VoIP
  replaces wired phone lines through the internet
  to connect a call. The key components are
• Codec
• IP Network
• VoIP Gateways

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How Does VoIP Call Work?
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Key VoIP Features

• There are 100s of VoIP features available out
  there and counting. Here, we outline the top
  necessary features and functionalities for
  general and enterprise phone communication.
• Interactive Voice Response (IVR) With an
  advanced VoIP solution, customers direct their
  own calls by responding to the pre-recorded call
  menu via touch tone.
• Call Routing This call management distributes
  incoming calls to the desired agent as quickly as
  possible.
• Call Recording Automated or on-demand call
  recording and transcriptions will ensure quality
  assurance and agent productivity.

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VoIP Features

• Auto Dialers Automated dialers are another
  essential voice call and a chat feature that
  expedites the lead list to filter incorrect and
  busy numbers while connecting agents.
• Call Forwarding Automatically forwards incoming
  calls to different telephone numbers in a pre-set
  order.
• Visual Voicemail VoIP voice-to-text feature that
  transcribes voicemail messages automatically to
  the preferred inbox.

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Best SIP/VoIP Calling Solution Providers

• MirrorFly (Self-Hosted VoIP Solution)
• MirrorFly is a leading SIP/VoIP calling solution
  provider with 1000 interactive voice call and
  chat features and unlimited customization.
• Highlighted Features
• 100 customizable VoIP calling
• Custom security
• Call routing
• Multi-tenant

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2. ApphiTect (Self-Hosted VoIP Calling SDKs)

• Apphitect is a UAE-based VoIP calling solution
  provider with flexible APIs and SDKs. ApphiTect
  offers end-to-end VoIP calling features for all
  use cases, from customer support to user
  satisfaction.
• Highlighted Features
• 11 voice and group call
• File sharing
• Advanced contact center features
• On-demand services

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Twilio (Stand Alone White Label VoIP Solution

• Twilio is the best white label API-driven VoIP
  service provider with scalable cloud-based
  infrastructure with extensive integration
  capabilities.
• Highlighted Features
• Highly flexible and programmable API
• Voice intelligence
• Global carrier infrastructure
• Voice insights and analytics

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Conclusion

• No matter your effort and the effect of
  traditional lines, if you dont offer
  personalized business calls to your clients or
  customers.
• Choose your VoIP providers with the necessary
  features that suits your business requirements.
• Pro Tip Go with white-label solution as it
  offers unlimited customization and scalable
  solutions.