Optimise Last-Mile Deliveries with Delivery Management Software

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OPTIMISE LAST-MILE DELIVERIES WITH DELIVERY
MANAGEMENT SOFTWARE
www.trakop.com
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The customer is always right, regardless of his
demands and expectations. Quick and free
delivery- It is what they want. To meet
customer demands and expectations, businesses
must cope and find new technological innovations,
like delivery management software. Even though
last-mile delivery might seem short, it might add
to the delivery cost and time. A report by
Accenture says that last-mile delivery accounts
for 53 of the total cost of shipping and 41 of
total supply chain costs. Businesses that arent
able to optimize their last-mile deliveries wont
be able to survive much longer. Optimizing
last-mile deliveries is crucial for making the
delivery process more time-efficient and
cost-effective. The article will discuss steps to
optimize last-mile deliveries with delivery
management software.
WHAT IS DELIVERY MANAGEMENT SOFTWARE?
Delivery management software is a SaaS-based
cloud platform that streamlines and simplifies
deliveries. The software solution automates and
optimizes delivery processes, starting from the
order process and payment collection to route
optimization and order fulfillment. The delivery
software comprises three platforms the business
dashboard, the customer interface, and the
delivery driver app.
BUSINESS DASHBOARD

• An intuitive platform that gives a consolidated
  view of the entire process. The platform gives
  you complete visibility and control over your
  business operations. The features of the business
  dashboard are
• Order management
• Payment management
• Auto-generates stock reports
• Delivery planning and route optimization
• Real-time tracking
• Auto-scheduling and assigning
• Reporting and analytics
• Promotional features

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CUSTOMER INTERFACE

• A user-friendly platform that allows end
  consumers to place and manage their orders. The
  customer interface can be a website, web app, or
  delivery app for customers (iOS or Android). The
  features of the customer interface are
• Order management (place, modify, or cancel order)
• Invoice and order summary
• Multiple payment options (payment gateways,
  cards, e-wallet, or in cash)
• Notifications and reminders
• Real-time order status updates
• Refer and earn
• GPS live tracking

THE DELIVERY DRIVER APP

• An online mobile app for delivery drivers that
  ensures seamless and hassle-free order
  fulfillment. The features of the delivery driver
  app are
• Delivery task clarity
• GPS navigation
• E-proof of delivery and payment
• Collect and record payments
• Modify orders in the run time
• Order creation for new customers
• Manage buffer stock

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WHAT IS LAST-MILE DELIVERY?
Last-mile delivery is the last leg in the supply
chain when the product reaches the end consumer.
It starts when the end consumer places an online
order and finishes with the delivery at the
consumers doorstep. The last stage is one of the
crucial stages in the supply chain and it
directly affects customer satisfaction and
involves various logistical challenges.
KEY ASPECTS OF LAST-MILE DELIVERY

• Customer-centric As this stage is directly
  associated with the customer, it directly impacts
  the customer experience and brand perception. It
  aims to deliver products accurately and quickly
  to consumers.
• Complexities and challenges This stage is
  considered the most complex and expensive.
  Delivering the order through cities, dealing with
  traffic, and locating each persons address could
  be tedious. You can find it difficult to make
  timely deliveries, handle large volumes of
  orders, manage returns, and deal with varied
  delivery windows.
• Technology Last-mile deliveries rely on
  technology to streamline the process, lowering
  delivery costs and increasing efficiency.
  Software solutions and technologies like route
  optimization software, real-time tracking
  software, GPS, and telematics are used to
  optimize operations.
• Customer convenience Offering features like
  real-time tracking, delivery tracking, delivery
  schedules, and flexible delivery options enhances
  customer convenience and satisfaction.

6 POPULAR WAYS TO OPTIMIZE LAST-MILE DELIVERY
SERVICE WITH DELIVERY MANAGEMENT SOFTWARE
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COLLECT DATA Data is a treasure for businesses
because it helps them study and analyze their
existing customers, which has proven to enhance
their delivery experience and cut off extra
delivery costs. A study by Precedence Research
states that the last-mile delivery market is
growing at a CAGR of 10-20 and is likely to hit
US424.3 billion by 2030. Therefore, delivery
businesses have to confront large groups of
different customers. With enough data analytics
and management, businesses can survive the
competition in the market. Accurate data and
proper analysis can help companies understand and
fulfill customer needs. PLANNING LAST-MILE
DELIVERY Inefficient last-mile delivery planning
can increase delivery costs. Even failed
deliveries can add up to delivery costs.
Considering customer needs and planning
accordingly results in on-time deliveries and
enhances the customer experience. Businesses must
sort customers preferred delivery slots and
sought-after routes while optimizing last-mile
delivery. To plan last-mile delivery effectively,
you must have end-to-end visibility of
orders. INVEST IN THE RIGHT TECHNOLOGY Unlike
traditional last-mile delivery, technological
implementation can improve last-mile capabilities
to analyze real-time data and make better
logistical decisions. With advancements in
technology, customer expectations have increased.
They want quick deliveries, which is a major
challenge for most businesses. Efficient route
optimization helps reduce turnaround time and
cuts fuel costs. Route optimization increases
sustainability while reducing the impact of
carbon footprinting by minimizing carbon
emissions. Using the right technology for
last-mile deliveries enables driver tracking,
helps businesses ?boost their net profit, and
saves operational costs. CUSTOMER
MANAGEMENT Communicating is the foundation for
trust and loyalty regarding customer
satisfaction. It is important to inform customers
about their order status and any hindrances to
making deliveries due to expected events like the
weather. These are unavoidable events however,
updating customers about the deliveries can
mitigate the impacts.
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MANAGE DELIVERY DRIVERS Delivery drivers are a
crucial component of last-mile delivery. The
right combination of delivery tracking, alerting,
information about the route, and delivery alerts
can enhance the drivers performance. Tracking
delivery drivers can help measure their
efficiency and ensure drivers safety. Businesses
use real-time GPS to track their drivers. GPS
tracking data also helps calculate fuel
consumption and measure vehicle
efficiency CENTRALIZED LAST-MILE DELIVERY Using
an integrated platform that automates and
streamlines the ordering process, stock control,
and payment, along with route optimization can be
the icing on the cake. All the data flows through
the centralized platform, which removes the
chances of data discrepancies. All the delivery
information passes through a single path and is
saved at a single source. Planning and
organising ?last-mile delivery can be tricky.
Nevertheless, following certain last-mile
practices and using the right automated software
can increase efficiency and productivity. A
report by the World Economic Forum suggests a 25
rise in consumer e-commerce deliveries in 2020,
with some of the increased demand expected to
last well beyond the pandemic. This is why many
businesses have started giving their businesses a
technological edge. If you are struggling to find
the right solution for your business, we might
help. Schedule a call with our team and discuss
your logistic touchpoints to see how we can help
your business. Hope You Enjoyed the Read! Read
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