Perspectium Requirements Gathering for ServiceNow Integrations

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Perspectium

• Requirements Gathering for ServiceNow
  Integrations

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• Requirements gathering is an essential part of
  planning and implementing ServiceNow
  integrations.
• It helps users tailor their ServiceNow
  integrations to meet their needs, whilst causing
  minimal disruption during and following
  implementation.
• Skipping the requirements gathering stage can
  lead to key considerations being overlooked.
• As well as having a negative impact on
  operations, it can also adversely affect employee
  morale, when integrations change processes
  managed by said employees without their input.

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What is Requirements Gathering?

• Requirements gathering is the process of
  determining what a project requires to be
  completed effectively. It involves identifying
  and documenting both business and technical
  requirements that will help organizations
  complete a project in a way that achieves their
  goals.
• Business requirements describes the what as
  in what a project intends to achieve and
  technical requirements describe the how as in
  how the project should be completed.

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Essential Questions to Ask During Requirements
Gathering for ServiceNow Integrations

• Requirements will vary between organizations. As
  such, there is no one-size-fits-all approach to
  getting it right.
• With that in mind, its useful to consider
  working with an integration service provider from
  the outset that can help you through the
  requirements gathering process.
• For organizations that want to start without an
  integration service provider, a good starting
  point is to create a list of questions, shaped by
  the organizations business-driven goals for
  their integration.
• It may become apparent during requirements
  gathering, that an integration-as-a-service
  provider is necessary to deliver an integration
  that meets the needs of the organization.

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Who are the system owners? Are they involved in
integration planning?

• In the context of planning a ServiceNow
  integration, system owners encompass various
  roles, including ServiceNow users, process owners
  and administrators. There are also the users of
  solutions connected to ServiceNow, and the
  stakeholders at third-party vendors delivering
  managed services related to ServiceNow.
• These individuals play a crucial role in
  supporting the implementation of the integration.
  Their involvement is essential in scoping the
  integration needs and evaluating system
  capabilities.
• This includes assessing potential limitations,
  such as performance load and middleware
  requirements, before proceeding to the technical
  design phase.
• Involving the necessary stakeholders in the
  integration planning process is crucial to ensure
  a comprehensive understanding of requirements and
  capabilities for a successful integration
  implementation.
• Their duties may also be disrupted during the
  implementation, and so keeping them aware of
  progress and the implementation timeline helps to
  minimize disruption.

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More Info

• Visit our blog on https//www.perspectium.com/blog
  /requirements-gathering-servicenow-integrations/
• Contact 1 888 620 8880
• E-mail info_at_perspectium.com