IMPLEMENT SLA SOC METRIC

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SLA SOC
IMPLEMENT
METRIC
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SERVICE LEVEL AGREEMENTS (SLAs)
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are critical in the field of Security Operations
Centers (SOCs) as they define the level of
service expected by a customer from a service
provider.
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INCIDENT RESPONSE TIME
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Definition The time taken from when a security
incident is first detected to when the response
process begins. Goal Minimize the response time
to mitigate the impact of the incident. Measurem
ent Time in minutes/hours from detection to
response initiation.
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INCIDENT RESOLUTION TIME
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Definition The time taken to resolve a security
incident from the time it was detected. Goal Res
olve incidents promptly to reduce potential
damage. Measurement Time in minutes/hours/days
from detection to resolution.
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FALSE POSITIVE RATE
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Definition The percentage of security alerts that
are incorrectly identified as malicious. Goal Ke
ep the false positive rate low to avoid wasting
resources on non-malicious activities. Measuremen
t (Number of False Positives / Total Number of
Alerts) 100.
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INCIDENT ESCALATION RATE
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Definition The percentage of incidents that
require escalation to higher-level security
analysts or other teams. Goal Maintain a low
escalation rate by effectively handling
incidents at the initial level. Measurement (Numb
er of Escalated Incidents / Total Number of
Incidents) 100.
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DETECTION ACCURACY
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Definition The ratio of true positives to the
total number of alerts generated. Goal The
ratio of true positives to the total number of
alerts generated. Measurement (Number of True
Positives / Total Number of Alerts)
100. Target 95 accuracy.
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TIME TO DETECT (TTD)
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Definition The average time taken to detect a
threat from the time of its occurrence. Goal Red
uce the Time to Detect to minimize the dwell
time of threats. Measurement Average time in
minutes/hours from threat occurrence to
detection. Target Less than 30 minutes.
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COVERAGE BREADTH
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Definition The extent of the organizations
network, systems, and applications covered by
threat detection tools and processes. Goal Achieve
comprehensive coverage to avoid blind
spots. Measurement Percentage of organizational
assets covered. Target 100 coverage.
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THREAT INTELLIGENCE INTEGRATION
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Definition The degree to which external threat
intelligence feeds are integrated into the SOC
for enhanced detection. Goal Regularly update
and integrate threat intelligence for timely
detection of emerging threats. Measurement Freque
ncy and recency of threat intelligence
updates. Target Daily updates and integration.
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USER BEHAVIOR ANALYTICS (UBA)
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Definition The implementation and effectiveness
of UBA tools in detecting anomalous user
behavior. Goal Detects insider threats and
compromised accounts through behavior
analysis. Measurement Number of threats detected
through UBA. Target Continuous improvement in
detection rates.
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REGULAR DRILLS AND SIMULATIONS
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Definition The frequency of conducting simulated
attack scenarios to test and improve
detection capabilities. Goal Identify areas of
improvement and enhance detection capabilities
through regular practice. Measurement Number of
drills conducted and improvements
made. Target Monthly drills and simulations.
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TECHNOLOGY STACK UPDATES
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Definition The regularity of updating and
upgrading the technology stack used for threat
detection. Goal Stay ahead of adversaries by
utilizing the latest technology. Measurement Fre
quency of technology stack updates and
upgrades. Target Quarterly updates and upgrades.
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