Hire a Dedicated Development Team

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CheckMate's Proposal Services Walkthrough to
FasTrax Solutions. Document Validity This
document shall remain valid and open for
acceptance for a period of 90 days.
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Executive Summary
Checkmate would like to thank FasTrax Solutions
for the opportunity to participate in this
strategic engagement. We understand that FasTrax
Solutions is looking for a Long Term Agreement in
this context and Checkmate is the right service
provider who can provide these services.
Checkmate is a start-up in providing IT services.
We would be the right services provider for
FasTrax Solutions to provide the technology
outsourcing services for the following
reasons. Our understanding of your requirement
Business objective We presume that FasTrax
Solutions is looking for offshore services to get
hire Engineer to manage infrastructure/product
development which is cost effective, avoids
administration complexity, and incorporates
best-practices regarding implementation, pipeline
management production infrastructure monitoring,
remote support, Incident management, and change
management of the systems protecting the critical
assets of the business. Checkmate global
technologies shares this vision and is eager to
provide the capability to enable FasTrax
Solutions to realise the vision with a solution
to meet its needs and requirements. Document
Ownership
Document Ownership Date
CheckMate Global Technologies Private Limited March 11th 2022, Friday
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Statement of Confidentiality The information
contained herein is proprietary to CheckMate
Global Technologies Private Limited and may not
be used, reproduced or disclosed to others except
as specifically permitted in writing by
Checkmate. It has been made available to FasTrax
Solutions solely for an objective evaluation of
Checkmate's services, and such information may be
disclosed only to those employees of FasTrax
Solutions, who have the need to know such
information in order to perform the
evaluation. This proposal (Proposal) is
submitted with the intention of negotiating a
legally binding definitive agreement following an
award of business to Checkmate global
technologies.  The proposal itself is not a
legally binding offer to contract and in the
event of an award to Checkmate global
technologies, the parties will negotiate a
mutually agreeable definitive agreement that will
be the complete agreement between the parties
(Definitive Agreement).  Checkmate expects that
neither the 's bid documents nor Checkmate
proposal will be incorporated in any Definitive
Agreement.   This proposal and all supporting
documentation provided to in connection with this
Proposal shall remain the property of Checkmate
and must be returned or destroyed upon request.
This proposal is based on limited information,
requirements and assumptions and is subject to
change based on further due diligence or if 
alters the requirements. Implementation of any
services detailed in this Proposal is subject to
applicable regulations in force on the date
services are to be implemented. Business Primary
Contacts
Proposal Details
Presented To Douglas Nolan FasTrax Solutions.
Presented By Checkmate Global Technologies Private Limited
Date March 11th 2022, Friday
Name Amit Kumar
Contact Number 91-91487-81818 / 1 631-565-7217
Email ID amitkumar_at_checkmateq.com
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Company Overview

• Checkmate is a global technology services
  start-up with vast experience in consulting,
  technology innovation, platform engineering,
  cloud infrastructure management, DevOps, product
  life cycle management, managing mission-critical
  platforms, and providing technical solutions.
  Founded in Bangalore, India, we have tactical
  expertise in Production Management with a focus
  on Infrastructure availability and Operation
  efficiencies, automation, and entire product life
  cycle management. Our 24X7 high-performance
  engineering teams can swiftly assist to achieve
  your product aspirations.  Our teams execute
  respective assignments with commitment and
  objectivity to deliver excellence. Our expertise
  in cutting-edge technologies learned engineering
  practices, and continuous delivery makes any
  organization future-ready.
• Operating Model
• Checkmate dedicate a 24x7 Integrated Account
  Management Team to manage your project,
  consultative architectural guidance delivered in
  the context of your infrastructure applications
  and oversee the entire implementation process. A
  designated Technical Account Manager (TAM) to
  deal with business escalation and monitor the
  business case progress. We also assist you to
  choose the apt architecture and tools to
  kickstart your project and provide a disciplined,
  enterprise-aware team of Solution Architects,
  Technical Account Managers, and Subject matter
  experts to bring your vision to life. 
• The function of the Integrated Account Management
  team is to
• Manage the overall service delivery, and handover
  to service operations
• Provide regular status updates to the customer
• Ensure the service is delivered on time, and as
  per customers requirements
• Facilitate the early identification, and
  resolution of any potential delivery problems
• Ensure accurate billing is generated to the
  client
• Our goal is not only to meet your expectations
  but also to exceed them.
•  

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Our Leadership Team
 
Amit Kumar Founder, CEO, at Checkmate Amit is an
astute strategist and passionate technologist
with 15 years of experience in leading
cross-cultural engineering teams and business
management. He is accountable to devise business
and technology strategies to ensure that we keep
innovating on cutting-edge new technologies to
mark a profound social impact.
Deepak Kumar Director of Operation, at
Checkmate Deepak heads the HR Operations and
Office Management function at Checkmate, he
supervises project task progress and assures
quality delivery. He has 8 years of experience in
corporate training, engagement initiatives, and
performance management. He holds a master's
degree in business management ICWA (Cost
Accounting).
Atul Chutani Financial Service Advisor, at
Checkmate A chartered accountant with 5 years of
experience in Finance, Accounting, Budget IT
Forecasting. Proficient in Ensuring Statutory
Compliance, Strong analytical organizational
abilities to prepare effective Budget
Forecasting. With excellent knowledge and passion
for Computer Applications, MIS reporting
structure of the organizations.
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Checkmate value systems
Checkmate cultures rely on values of foundation
Excellence Anticipate the needs and meet them
with products and services that set new standards
to become the best.
Best resources Developing and retaining the
best Resources for our business, challenging our
people and fostering a collaborative and mutually
supportive environment.
Learning and sharing Whenever we found out
anything remarkable, we have thought its our
duty to put down discovery on wiki, so that all
ingenious people might be informed thereof. The
productivity of that capital depends on how
effectively people share their competence with
those who can use it.
Respect for the individual We have core values
that have defined us the company we are today. We
treat every customer and every member of our
individual communities fairly and equally.
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Our Cloud DevOps Stack
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Our Cloud DevOps Services

• Cloud Infrastructure Engineering
• 24X7 Remote production Support
• Infrastructure Deployment Services
• IT Infrastructure Help Desk Management
• Remote Site Reliability Engineering (SRE) Team
• Patch Management
• Network Management Services
• Configuration Management
• Infrastructure as Code
• Containerization Onboarding
• Infrastructure Automation
• Incident Change Management
• Infrastructure Monitoring
• Alert Management
• Monitoring rules optimization
• Run Book Automation
• Process Re-Engineering

• Cost Optimization
• Cloud Strategy Development
• Document management
• Infrastructure Operations Management
• Infrastructure Migration
• Infrastructure Risk Assessment
• DevOps Consulting Strategy
• DevOps pipeline re-engineering Security
• Release Management
• Test automation with CI/CD pipeline
• GitOps
• Big Data Infrastructure Management
• Database Management
• Alert Management
• Monitoring rules optimization
• MLOps
• GitActions

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Why Choose Checkmate
Right Skills We evaluate your business
requirements and plan necessary action to bridge
the gaps accordingly
Communication and Transparency
Checkmate emphasis on communication to develop
better understanding of clients business
expectations and we share detailed sprint
summary report with timesheet.
Best in class pricing We assure to given best
in industry pricing
Contracts and Confidentiality We don't share the
nature of your work with anyone and ready to
share a fully signed NDA for your project
confidentiality.
Integrated Account Management Team Team
contains Designated Technical Account
Manager(TAM) and direct access of Solution
Architects to guide on any technical subject.
Escalation Hierarchy with SPOC Checkmate
provides escalation matrix to swiftly deal with
any unpleasant production event. Although our
dedicated Technical Manager (TAM) will be
reachable 24X7 to assist you on necessary
requirement.
Respect deadlines Timely, and clear delivery of
services via a dedicated Technical Manager
working to an SLA-backed delivery schedule.
Speedy Set-up, Cancel at any time,
no-questions-asked money back guarantee,
Flexibility You get to hire developers or
Remote Support Engineer on a full-time or hourly
basis
Dynamic Processes Flexibility to change services
methodologies quickly in response to a changing
business environment
Operational Improvement Checkmate provides also
share operational experiences with customer to
improve existing SOP (standard operating
procedures) and strive to automate them if
required.
Agile Development, Best Coding Practices
Documentations
Reliable Service We have quickly scalable
in-house performance engineering team with
dedicated technical leads.
Best in class Office Infrastructure Hassle-free
production, best workplace in the industry.
Risk-Free Trial For 10 days for dedicated Remote
Engineer
We organized team according to technology
requirement and solutions that meet the distinct
needs of your business. We match the size and
scale of your operations
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Quickly Onboard a High-performance Remote Engineer
Resources Identification We deeply
assess the candidate's technical capability,
hands-on experiences on projects, and
best-in-class communication skills.
First Phase
Start a Conversation with us completed
project requirements relevant skill set,
prerequisites, and deadlines.
Negotiation phase You can either choose a fixed
hourly rate / onboard a dedicated remote engineer
which is 30 cheaper. You can select an apt
commercials model based upon your best interest
in mind and we will submit an estimate with
timeline and price.
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Integrated Account management team You will be
introduced to an Integrated account management
team along with resources to establish a resource
accountability and engagement management, model.
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Note We take your Intellectual Property
Security Seriously, Therefore we will sign an NDA
as a standard part of our contract with every new
customer. We sign it as a company and at an
individual level as well. Any employee who has
access to your code/technology is bound by it.
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Questions - Answers
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Remote Collaboration Model
Resources Onboarding We carefully select
resources after scrutinizing technical,
Communication skills, and suitable attitude for
business. Afterward we also recommend to have
clients interview developers before hiring
Resources Knowledge Transfer We ensure resources
project-specific technical and functional
training sessions with relevant counterparts
about technical assets, work culture, and
delivery methodologies.
Daily Scrum Standups A daily short meeting to
understand resources accountability, ongoing
issues, critical deliveries, and respective
course of actions. The daily short meeting does
help to develop transparency within the team and
customer.
Sprint Planning and retrospective review Sprint
planning is the imperative parameter to allocate
assignments as per resources bandwidth.
Subsequently, a retrospective review does help to
track progress against delivery deadlines and
understand roadblocks.
Quarterly Business Review Meeting We prepare a
project summary for partners, executives team and
share success stories. We also capture customer
feedback about services improvement.
Additionally, strive to understand upcoming
quarter business goals and expectations from
outsourcing partners.
Weekly Status Check Meeting We believe to hold
crystal clear communication between both
counterparts to build up trust and strong
rapport. We prefer to share updates on ongoing
tasks, discuss roadblocks, get updates on
upcoming projects and feedback for operational
improvements.
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Scope of Work
Offshore Service Delivery Location
Support Coverage
24X7
Application  Management  Services (AMS)
Level 1 (Global Service Desk 24X7 Monitoring) -
English

• AMS
• Incident Management
• Problem Management
• Change Management
• Availability Management
• Service Improvements

Level 2 (Application/Technology specific issues,
work around, Release, RCA, Documentation, RCA)
Level 3 (Technical support, Bug Fixes, RCA, CR,
DevOps Release Management, Operational
efficiencies, Automation Patching) 8 x 5
Business Hours (M-F 0900-1700)
Operations (Monitoring, Event Management, SOP,
KEDB based Support)
Application  Enhancements

• Software Development Design
• Rapid Impact Assessments
• Component design and their specific deliverables
• Product upgrade design
• Estimation.

• Environment Management
• Application development and test environment
  mgmt.
• Product specific Deliverables.

• DevOps Management
• Application Development and unit testing
• Configuration and Release Management
• DevOps Pipeline Management.

• Test Management
• Defect management
• Test Support/Capacity planning
• Performance testing, stress testing, testing
  planned deliverables
• Support for UAT/CAT/, CIT, IVVT, Test automation,

Governance Model Weekly meeting will be
scheduled between counterparts and TAM (Technical
manager) to understand the assigned task progress
challenges to meet clients core expectations.
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CheckMate Services Benchmark SLAs
Checkmate is equipped with an appropriately sized
and skilled Operations center. This function
provides a day-to-day operational customer
services and Technical services interface between
customer and CheckMate. Following target SLA
reflect the quality of services, standardization,
centralize IT Operations.
Deliverable Description Premium
Operation Window 24x7x365
Support Access/Response Method Remote Support/Chat/Web/Email/Phone
Service Review / Reporting Weekly / Quarterly Business Review
Impact Low Medium High
Low Priority 4 Priority 4 Priority 3
Medium Priority 4 Priority 3 Priority 2
High Priority 3 Priority 2 Priority 1
Incident Priorities
Urgency
Incident Priorities Category Response Resolution Service Level
P1 Critical 15min 4Hours 95
P2 High 2Hours 12Hours 90
P3 Medium 4Hours 24Hours 80
P4 Low 24Hours 72Hours 80
Change Management Light/Medium Unlimited High 4 Emergency 2
Monthly web uptime 99.999
Response Time
Time elapsed from the filing of an incident until
a technical or support person responds the
incident in the incident tracking system. The
time is only calculated during service hours.
Resolution Time
Time elapsed from the filing of the incident
until the resolution of the incident. The time is
calculated during service hours.
Offshore Location
Bangalore, India
Checkmate provides 24x7 technical
support/services from high-quality engineers to
manage your environment, consultative
architectural guidance delivered in the context
of your infrastructure applications and
use-cases, and a designated Technical Account
Manager (TAM) to deal with business escalation /
monitor the business case progress.
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Services Implementation planning

• CheckMate will dedicate a specialise resource to
  manage the project, and oversee the entire
  implementation process. Our Services will engage
  the best certified individuals for the deployment
  of your service. The function of the project team
  is to
• Manage the overall service delivery, and handover
  to service operations 
• Provide regular status updates to the customer
• Ensure the service is delivered on time, and as
  per customers requirements
• Facilitate the early identification, and
  resolution of any potential delivery problems
• Ensure accurate billing is generated to the
  client.
• Service Implementation Approach
• Technical Account Managers - are primarily
  responsible for the successful implementation of
  the service, from the ordering phase to service
  hand-over. The project manager acts as the single
  point of contact for all issues relating to the
  delivery of a new service. Technical Managers are
  the main point of contact for the customer
  following the successful delivery of the service,
  development of the schedule, and resources to
  ensure service acceptance by the customer, and
  the commencement of normal operations. They are
  involved in the service delivery process in order
  to provide continuity of pre- and post- delivery
  customer care
• Solution Architect - are engaged in the project
  as necessary to address any Technical issues,
  Service Development, or Support enhancements that
  may be required for the customer solution which
  are beyond the scope of the offering.

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Thank you Checkmate Global Technologies private
limited