ServiceNow Performance Analytics Components and its uses

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ServiceNow Performance Analytics components and
its uses.
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ServiceNow Performance Analytics

• ServiceNow Performance analytics transforms
  business by allowing organizations to create,
  track, and analyze progress toward targets. It
  also provides more individuals with better data
  in less time and allows them to focus on what
  matters.

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How can be ServiceNow performance analytics
utilized?

• ServiceNow Performance Analytics provides a
  centralized dashboard, allowing you to spend more
  time studying charts rather than creating them.
  With centralized dashboards, your team will
  always have the most up-to-date information.
  These dashboards effectively create a centralized
  source of truth.
• As you measure and assess the performance of your
  processes, you may notice new trends. By linking
  your core metric with subsequent metrics, you can
  see the impact of your activity. The link between
  an incident and change management visualization
  through analytics and dashboards will help you
  measure the performance of your business. With
  new information like this, you can make informed
  decisions and focus on the right goals and SLAs.
  You can make sure youre measuring yourself on
  the right scale so youll know when theres a
  problem.

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The following concepts and components are
included in the ServiceNow performance analytics
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• Indicators Indicators are measurements of a
  business service that help you track your
  organizational behavior at regular intervals. A
  set of indicator scores are generated as a result
  of these performance measurements throughout
  time. These scores are used by businesses to
  assess existing conditions and estimate future
  developments. Indicator scores can be derived
  from other indicators, entered manually, or
  created automatically from a collection of data
  described in an indicator source. It can be seen
  and analyzed in the Analytics Hub or shown on
  dashboards via widgets.

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• Elements and breakdowns Breakdown elements are
  the values for each breakdown. The elements
  Critical, High, and Low, for example, may be
  included in the Priority breakdown. Depending on
  where these elements come from, breakdowns are
  classified as automatic, manual, or external.
  Breakdown sources specify automated breakdown
  elements. The pieces of a manual breakdown are
  manually entered to define an organization.

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• Data Collector It is an engine that collects
  snapshots of your process tables on a regular
  basis and stores them in the Scores and Snapshots
  tables. Data collector jobs can be set up to run
  automatically on a schedule. Typically, a job
  schedule is created to correspond to the
  frequency of the indication source. In most
  cases, a single operation delivers scores for
  numerous indications that use the same indicator
  source. You can also create manual jobs, such as
  historical jobs, that execute only when data for
  a new indication is collected.

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• Analytics Hub Analytics Hub is an exploratory
  perspective of indicators that can be utilized
  for more in-depth investigation. It displays
  trends, forecasts, breakdowns, and related
  information for a specific metric.
• Dashboards Dashboards are collections of
  numerous widgets, such as performance Analytics,
  reporting, and others. It can be responsive or
  inactive and in order to create or share a
  responsive dashboard, you must have at least one
  role, which can be of any type. On responsive
  dashboards, you can drag widgets to move and
  resize them and on non-responsive dashboards you
  have less flexible drop zone layouts that can be
  seen, created, and edited by Performance
  Analytics roles.

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• Targets Targets are goals that your business
  wishes to attain, and they are operationalized as
  indicator scores. It allows users to measure the
  difference between a targeted score at a specific
  date and an indicators actual score.
• Thresholds Thresholds establish an indicators
  usual range of scores and notify you when
  particular occurrences occur, such as when a
  score reaches an all-time high or low. Personal
  thresholds are exclusively visible on Analytics
  Hubs, but global thresholds are visible on both
  the Analytics Hub and the time series widget.

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• Widgets Widgets are reusable displays of
  indicator scores in Performance Analytics. A
  widget, for example, can show the evolution of an
  indicator through time, how an indication might
  be split down, or how numerous indicators compare
  to one another.

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Performance Analytics Stages in ServiceNow

• Stage 1 Determine the metrics to be used and
  align the organization (discover your key
  metrics).
• Stage 2 Learn about and use dashboards,
  indicators, and scorecards.
• Stage 3 Gather data and populate scores to
  create snapshots of your companys performance.
• Stage 4 Personalize the dashboard with
  scorecards and widgets to view your performance
  trends.
• Stage 5 Using threshold alerts and indicators,
  use analytics to improve service.
• Stage 6 Tailor Performance Analytics to your
  specific business requirements.