Augment Commerce Cloud with Experience Cloud

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AUGMENT COMMERCE CLOUD
with Experience Cloud
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Whats New Why the Name Change?
With this new cloud, Salesforce offers customers
more capabilities in an online experience with
your brand. Companies can now easily integrate
Salesforce with other key business systems, have
highly customized experiences, and organize
large volumes of data, all while maintaining a
mobile-friendly experience. Experience Cloud can
be used to build branded customer service
portals, self-service accounts, and partner
management. Customer support platforms,
self-service accounts, and partner management
can all be built with Experience Cloud.
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Build sites, portals, and forums fast

• Self-service for customers Drag and drop
  dev/design for simple but effective user
  interfaces
• CRM-powered experiences Easily-personalized
  pre-built templates
• Personalized customer touch- points
• Allows your digital platforms to adapt and scale
  with your business strategy
• Increase onsite engagement
• Pull in data from Salesforce, third- party, or
  legacy sources

SALESFORCE EXPERIENCE CLOUD FEATURES
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ENABLE CUSTOMERS TO DISCOVER, RESEARCH, AND
COLLABORATE ABOUT YOUR PRODUCTS
STREAMLINE THE ENTIRE TRANSACTION PROCESS FOR
USERS
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Extending Commerce Cloud with Experience Cloud
enables businesses to provide new purchasing
options to customers and prospects. Integrating
the eCommerce site with a digital experience
allows customers to browse, study, and purchase
items all in one place. You can have easy
self-service online with Experience Cloud,
resulting in positive experiences that lead to
higher conversion rates and fewer abandoned
carts. Employ forums and discussion forums to
encourage customers to communicate with one
another, exchange product feedback and
viewpoints, and eventually attract new customers.
Personalization and a smoother transaction flow
are the pillars of a successful commerce
experience. These Salesforce Clouds AI
capabilities enable user data to be surfaced in
Experiences for a customized customer journey,
and the two complement each other by
streamlining purchasing processes. Best-in-class
applications and other resources personalize the
shopping experience and power every transaction,
resulting in higher conversion rates.
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PROVIDE INTEGRATED EXPERIENCES FOR BOTH B2C AND
B2B COMMERCE
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Extending Commerce Cloud with Experience Cloud
improves not only your customer experiences but
also your B2B commerce solutions. Well-designed
digital experiences make buying convenient for
your consumers, and this is also true for your
business buyers. With Experience Cloud, youll
eliminate friction and personalize B2B Commerce,
allowing B2B businesses to get to market quicker
with a shopping-like experience. By expanding
Commerce Cloud with a digital experience, you can
take advantage of features built specifically
for B2B, such as quick reorders, account
hierarchies, contract pricing, custom catalogs,
and more. If you need a B2C or B2B solution,
youll be able to deploy quickly, adapt quickly,
and remain agile while delivering seamless
experiences for all users. By integrating
Experience Cloud with Commerce Cloud, the company
would be able to reap even more benefits. Youll
be able to supplement your eCommerce solutions
with more specific data and expand your B2B and
B2C offerings with a community or other digital
experience.
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By integrating Experience Cloud with your
Commerce Cloud solutions, you can enable a
variety of use cases related to your users
buying process and provide a seamless,
end-to-end user journey.
Get in touch with one of our Experience Cloud
experts if youre looking for a new way to
connect your community, engage with your
customers, and create an online experience
unlike any other. Were here to help you improve
your digital experience with Salesforce and
Experience Cloud, with hundreds of completed
Salesforce projects and a dedicated Experience
Cloud team.
GET IN TOUCH
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CONTACT US
Let's make your ideas happen! Corporate
Website www.docmation.com Phone
Number 14704008988 Email Address info_at_docmation
.com
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I O N 2 0 2 1 . A L L R I G H T S R E S E R V E D
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