A Developer’s Guide To Building A WhatsApp Chatbot

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• Session 1

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• Chatbots have become very popular. Almost all the
  business portals now have chatbots to serve the
  customer and quickly answer customers queries.
  These work round the clock to promote your
  business. In this blog, we will be discussing
  chatbot programming that will help in creating
  WhatsApp chatbot.
• What is A WhatsApp Bot?
• Before going ahead, you need to know about
  WhatsApp bot. It's a software program which we
  used on WhatsApp. It enables you to have a
  conversation with customers and handle their
  issues with the use of this platform. Moreover,
  chatbots programming work round the clock, and
  they instantly answer the customers query, thus
  enhancing the customers experience. Besides,
  you can save a lot of your time which you can use
  to focus on other customers.

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Why Should You Build Your WhatsApp Bot?

• The objective of any business is to assist their
  customers and to resolve their queries. There are
  many ways in which companies are addressing
  customer queries. Its a great way to increase
  customer engagement, and at the same time, it
  also helps in promoting a better response rate.
  The objective is to build the customers
  interest. Creating your chatbot will help you
  leverage the opportunity and work towards brand
  building. You can also personalize your
  experience with the customer. Besides, WhatsApp
  encryption ensures that the app is absolutely
  safe and secure.

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Best Practices For A Chatbot Developer

• Well, as a chatbot developer, you would know all
  about chatbot development. In fact, various
  certification courses will help you in developing
  knowledge and know-how on chatbot development.
  But, there are certain best practices that you
  must take into consideration while developing a
  chatbot. WhatsApp chatbot is similar to that of
  Facebook Messenger Bot. With these best
  practices, you can become a great chatbot
  developer

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• Work on WhatApp Business API- Before the final
  application of WhatsApp bot, you need to apply
  the beta program which is also called WhatsApp
  Business API. This is currently working towards
  medium and enterprise businesses in the beta
  mode. You can be either on a client-side or
  service provider. This application requires the
  name of the company, its website URL and name and
  information of the representative of the company.
  After reviewing this application, the API is
  executed.
• Dont miss to do the beta testing before finally
  launching the chatbot - Another best practice
  that you need to adopt as Chatbot developer is to
  ensure testing of the chatbot. This is to ensure
  that the end application is flawless and free
  from any error. It will eventually help in
  enhancing the customers experience.

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• Work over the conversation- As a chatbot expert,
  you need to think about the conversation. You
  must put yourself in the shoes of the customer
  and think about what kind of question the
  customers would ask. The more you work on the
  questions. The easier it will become for you to
  make your chatbot well-versed. You can also
  circulate a beta mode amongst the employees and
  seek their review. It will help you get a broader
  perspective on how you should frame the chatbot
  and what kind of question it has to answer.

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• Make use of Chatbot Maker - There are various
  applications that will help in reducing the
  chatbot development time. One such example is
  Botsociety that can help you save time while
  creating WhatsApp chatbot. The WhatsApp Business
  API Client is hosted using a database. It
  ensures end-to-end encryption. When you are using
  a chatbot application, then you can also create a
  mock of your application to test how the
  application is performing and also make changes
  at the nascent stage before launching the
  application.

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• These are some of the best practices of chatbot
  training which every chatbot developer must
  follow. Chatbots have huge market potential, and
  they have the potential to influence customers
  behaviour. If you are willing to make an
  investment in enhancing customers experience, it
  is imperative that you hire a chatbot developer.
• Owing to this, there has been a growing demand
  for chatbot developers and chatbot training
  programs. Global Tech Council is offering this
  chatbot development certification program which
  enables you to learn about chatbot and how it
  functions. This chatbot development program will
  make you adept with all the knowledge and
  information that will help you create a flawless
  chatbot program.

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Conclusion

• Any business success is decided by how well it
  can connect with their customers. Amongst all the
  technological development, we have to mention the
  chatbot, which has become a great tool of
  marketing and connecting with customers.
  Answering your customers query with quick
  response time defines your customer-centric
  approach. This helps in making a strong
  connection with the customer and leads to
  long-term customer associations and enables you
  to offer customized services. Chatbot training
  certification is a lucrative option that you must
  explore. For more information, connect with
  Global Tech Council.

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