How to Keep Your Clients

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How to Keep Your Clients
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• While there is always the chance that a client
  will leave, the following list will help you keep
  clients.

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• 1. Obtain a three-month, signed agreement2.
  Under-promise and over-deliver3. Keep personal
  sharing to a minimum, when appropriate.4. Know
  how to properly deliver your message5. Make
  follow-up and reminder calls between scheduled
  events

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• 6. Invite the client to community events, when
  appropriate7. Send out a newsletter each week
  or at set intervals8. Accept no missed calls or
  tardies except emergencies9. Never withhold
  information from a client10. Let your client
  know exactly what you expect from them11.
  Celebrate successes with something specia

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• 12. Expect payment on time by a specific
  date13. Keep a full practice with a waiting
  list14. Send birthday and holiday cards (on
  time)15. Ask for referrals, but do not push

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