Achieve Sustainable Success with RPA Driven Digital Transformation

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Achieve Sustainable Success with RPA Driven
Digital Transformation
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• The unbridled enthusiasm for digital
  transformation has prompted enterprises to
  storyboard roadmap to embrace the next wave of
  technology. The pace at which technology is
  mushrooming around, enterprises are in the dire
  need of automating labor-intensive business
  processes. This is where Robotic Process
  Automation-led digital transformation has
  acquired the center stage.
• RPA successfully replicates human actions to
  handle heaps of repetitive tasks that normally
  involves multiple human resources fully engrossed
  in completing them without adding noticeable
  business value.
• Needless to mention AI, machine learning and
  other technologies have emerged on the scene to
  make this happen, and yet Robotic Process
  Automation has proved to be impactful as it can
  smartly mimic human actions and perform mundane
  technical tasks and thereby evolving workforce to
  perform other high-value tasks. It can quickly
  fix perpetual legacy system problems such as
  integration, migration and information sharing
  issues leaving fragmented customer experience
  behind.

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Robotic Process Automation The Need of The Hour

• Automation is the tip of the digital
  transformation iceberg that is impacting
  everything from customer experience and company
  infrastructure to business operations and
  outcomes.
• As per the estimates, the adoption rate of
  Robotic Process Automation across organizations
  is growing at a lightning speed and it will be a
  1.5 billion business by 2020. - Forrester.
• RPA can automate manual processes, increase
  production, ease software bots deployment,
  minimize human errors, boost employee energy
  levels and productivity that has exponentially
  fueled its growth.

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• On the other hand, digital transformation
  reflects in a way the enterprise systems have
  evolved over the years such as
• Enterprise Applications (1980's)
• Streamlined core business processes to scale
  operations. However, lack of integration resulted
  in functional silos.
• Business Process Management (BPM) (Late 1990s)
• Integrated and harmonized processes across
  various applications using analytics and process
  management methods. To achieve continuous
  performance improvement, it required huge cost
  and workforce skill.
• Digital Process Automation (DPA) (2010s)
• Next-generation BPM extended the reach of process
  automation to address long-tail business needs by
  leveraging API-based development with an agile
  approach to integrate RPA into enterprise
  workflow.

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• All these years, RPA has proved its potential in
  various operational functions such as human
  resources, logistics, finance, supply chain,
  manufacturing and customer support.
• Apart from this, RPA has helped enterprises taste
  success in handling rule-based tasks such as
  onboarding, complaints handling and reporting.
• Some of the use cases where RPA proves its value
• Vendor, Customer and Employee Onboarding
• These processes span across finance accounting,
  sales/new accounts and HR and often involve reams
  of paperwork, vetting, and lengthy back-and-forth
  manual processes that naturally lend themselves
  to automation. RPA helps to entirely automate the
  onboarding process including full data
  integration with internal systems and automatic
  status communication.

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• Payroll Processing
• Varying tax laws, changing report requirements
  and simply working with disparate systems can
  fizzle out your payroll processing. RPA can
  automate the gathering and synchronizing data
  with multiple systems such as HR, accounts
  payable, ledger entries and employees to provide
  accounting reports in a fraction of time leaving
  required bandwidth and brainpower to leverage
  that information for valuable insights.
• Customer Support
• Various repetitive and tedious tasks of solving
  immediate, round-the-clock customer queries needs
  automation. RPA can automatically diagnose and
  troubleshoot technical problems, track support
  tickets and even provide minor issue resolution
  to customer - delivering a people-centric
  service.

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RPA and DPA Convergence

• In a broader view, where RPA is another weapon in
  the fight against manual, repetitive and
  administrative work, DPA (Digital Process
  Automation) augments RPA, using a range of
  automation technologies taking a more strategic
  approach toward automation to improve the
  customer experience.
• A DPA strategy aims to fulfill the advanced needs
  of the enterprises by leveraging Big Data and AI
  capabilities along with RPA. Combination of these
  technologies can act as a guided support to
  understand business patterns and performance of
  their workflow. Companies can then utilize this
  information to reimagine and digitize end-to-end
  processes that truly meet the needs of modern
  customers.

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• While RPA and DPA are fundamentally different
  approaches to support comprehensive, end-to-end
  process automation, in combination, they create a
  powerful digital transformation strategy.
  However, transformation isnt plug and play. You
  need to apply design thinking to redefine
  existing processes and foster your business
  growth keeping customers at the center. Its all
  about human centric designs and experiences.
• Many companies are achieving superior business
  process optimization with Cygnets intelligent
  RPA solutions that are developed through a 100
  agile approach. Our intelligent tech architects
  develop a scalable architecture allowing you to
  accelerate business outcomes.
• Contact us now on 1-609-245-0971 or drop an
  email at

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• NJ 08540
• 1-609-245-0971
• 1-609-533-8393

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• UK
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