Process Automation vs Process Management

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Process Automation vs Process Management
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Process Automation vs Process Management

• There is a lot of buzz around Robotic Process
  Automation (RPA) and there are those that would
  try to convince you that RPA replaces Business
  Process Management (BPM).
• There are others that would have you believe
  that BPM can be leveraged to do what RPA does in
  most cases. Let's examine this issue.
• Right now RPA works on specific tasks and BPM
  works on orchestrating all kinds of tasks that
  involve RPA or not while dynamically delivering
  changing business outcomes.

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What Does BPM Do?

• BPM manages tasks and the sequences in an end
  to end style while monitoring results and making
  necessary adaptations to keep goals and business
  outcomes on point. BPM is a task or event
  coordination/orchestration capability that makes
  sure the best sequencing (flows), even in
  parallel streams, are chosen at any point in
  time. BPM applies to simple or complex system and
  human tasks intermixed and dynamically optimized
  for SLAs.

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What Does RPA Do?

• RPA is great at automating manual tasks and
  stream lining some parts of an overall process.
  RPA, today is very task focused and operates with
  the boundaries of a existing process. As
  processes flex, this relationship may change.
• The scope of RPA today are much more focused
  and limited to single tasks. Though there may be
  a large number of specialized bots, their power
  is leveraged by the sequencing that process give
  them today. This may change over time.

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What Can They Both Do?

• They both help streamline processes for
  better efficiency and cost savings. They both
  support rapid deployment and ability to implement
  change in an incremental fashion. They both can
  start out with a low cost approach and grow to
  value over time. They share many of the
  operational improvement benefits. Over time as
  processes and bots increase in intelligence
  through AI they will both increase the customer,
  employee and partner experiences to create better
  journeys.

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Net Net

• BPM and RPA are better together for sure and
  they both will get better as they add smarts. As
  control moves to the edge, those tasks sequences
  will likely be short running and smaller in scope
  putting the advantage to RPA over time.
• Task sequencing is important in a great
  number of cases, so process will be there, but
  not as the BPM of old that many know today.
• In the future as the bots become more
  intelligent and are able to anticipate and
  negotiate, then maybe there will be less
  pre-built processes.

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