Can Reminder Texts About Appointments Reduce No-Shows?

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Can Reminder Texts About Appointments Reduce
No-Shows?
By Call-em-all https//www.call-em-all.com
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No matter what industry you are in, no-shows can
be very expensive. But, in order to reduce the
number of no-shows, it is important to understand
why people do not show up in the first place.
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Whether you are a healthcare practice or a tattoo
parlor, there is often at least a small amount of
fear that goes into making these appointments. It
is important to educate your customer about
whats going to happen during the appointment to
remove fear of the unknown.
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Studies show that 36 of no-shows happen because
someone simply forgot about their appointment. In
order to combat this, it can be very helpful to
use appointment reminders through text for your
customers.
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Unlike email, texts are less likely to sit in
your inbox or linger into your spam folder. 90
of text messages are read within the first three
minutes of receiving it. Automated reminders is
an almost foolproof way of ensuring that your
customer will be reminded of their appointment
and adjust their schedule accordingly.
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If youre planning on using reminder text
messages, do not send multiple other reminders
throughout multiple platforms. Pick one medium of
communication and focus on being consistent
throughout that one medium.
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In order to make sure that your reminder texts
are as effective as possible, it is important to
think about the timing of these messages. Make
sure you catch them far enough in advance. In the
text message, be sure to include personalized
information like the time of their appointment,
the location, and the doctor that theyll be
seeing.
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Reminder texts are a great way to reduce the
number of no-shows that you have. Once reducing
those no-shows, you can not only save money but
save your staffs energy in the long run.
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THANK YOU
For more info, please visit https//www.call-em-a
ll.com/