Hodusoft - Contact Center Software

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HoduCC

P r o d u c t P r e s e n t a t i o n
CUSTOMER ENGAGEMENT SOFTWARE
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About HoduSoft
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Started in the year 2015 in the city
of Ahmedabad, HoduSoft Pvt Ltd is well-known for
being cost effective and the best solution
provider that in turn makes your business
successful. As a leading business VoIP solutions
provider, HoduSoft offers VoIP products which are
flexible, simple and affordable, thus making it a
one-stop-solution for its users.
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To provide platform with continuous innovation
and easy to use interface for effective
communication, which in turn helps our clients
and business partners create value for their
businesses.
OUR VISION
Transform the way people communicate through
innovative, user-friendly value-centric platform
s.
OUR MISSION
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OUR VALUES
H
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Our Products
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HoduCC
An IP PBX software

• Contact Center Software

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HoduCC USP
Tenants
Agents
Concurrent Calls
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Software Components
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Highlights
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Omnichannel
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Advanced Dialers
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Skill Based Mapping
Multi-level Disposition
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HoduCC Features
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More Features

• Single-Tenant Multi-Tenant
• 100 Voice LoggingDashboard
• Real-time
• Platform
• Registration Status
• Queue
• Campaign
• Multi-lingual Support
• Trunk/Gateway Management
• DID Management
• Campaign Management
• Configurable Scripts
• Lead Management
• Easy Agent Management
• Inbuilt Basic CRM
• Priority based Routing

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More Features

• Configurable Scripts
• Lead Management
• Easy Agent Management
• Inbuilt Basic CRM
• Agent Callback Management
• Outbound Job Scheduler
• Easy to Configure Call Routing
• Voicemail
• Music on Hold (MOH)
• Answering Machine Detection
• Sticky Agent
• Barge-in/Coaching/Whisper
• Call Transfer to
• Campaign Transfer
• External Number
• Agent
• Queue
• Supervisor

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More Features

• Call Conference with
• Supervisor/ Agent
• External Number
• Queue
• External Group
• Automatic Missed Call/Abandoned Call Dialing
• DNC Control
• Call Disposition Details
• Agent Break Details
• Recording Playback Download Options
• Real Time Queue Agent Status
• Real Time Call Status
• Real Time Campaign Monitor
• Multi Users Login
• User wise Time Zone
• Theme Selection
• Time Conditions based Inbound Call Routing
• Week Off Mode
• Holiday Mode

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Deployment Architecture
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MTCC Deployment
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Generic Use-case Scenario
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Healthcare Industry Use-case Scenario
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Banking Industry Use-case Scenario
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HoduCC Strengths
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Hardware Specifications
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With Single Server Architecture
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With Load Distribution Architecture
Number of Seats
Scalable Upto 350
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Number of Simultaneous Calls
1000
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SERVER 1
SERVER 2
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Operating System
CentOS (Latest 64 bit)
CentOS (Latest 64 bit)
CPU
4 Xeon Quad Core Processor (2.5) (With Dual
Thread)
4 Xeon Quad Core Processor (2.5) (With Dual
Thread)
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32 GB
32 GB
RAM
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2 TB 100 GB Root Partition Rest Storage
Partition
250 GB 100 GB Root Partition 150 GB Storage
Partition
Hard Drive
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Account Dashboard
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Real-Time Dashboard
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Supervisor Panel
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CDR Reports
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Campaign Management - Inbound
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Campaign Management - Outbound
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Campaign Management - Blended
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Chat
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Email
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Inbuilt Webphone
Call Transfer
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Our Clients
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Thank You
201 - Sarthik II, Opp. Rajpath Club, SG Highway,
Ahmedabad - 380054, Gujarat, India.
www.hodusoft.com