Improved Precision in Call Transcriptions

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Improved Precision in Call Transcriptions
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• Phone calls to your company provide valuable
  information when you know how to extract insights
  that let you know the thought process of your
  customers. Call Sumo offers software with an
  automated speech-to-text feature that allows you
  to do just that. By reviewing these transcripts,
  you save hours because you no longer need to
  listen to each call in its entirety to obtain the
  insights that you seek.

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• We built our software based on the concept of
  voice recognition. That means that the program
  relies on machine transcription technology to
  provide you with instant results. It would take
  you or your employees many hours to locate the
  same information. However, machines dont always
  provide completely accurate speech recognition.

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• You know this if you have ever used a device
  like Alexa, Cortana, or Siri. The good news is
  that our software ensures you receive the highest
  quality transcriptions of your calls. Heres how.

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Increase Call Transcription Accuracy with
Advanced Recording Feature

• Several variable factors can affect the quality
  of your transcripts, especially those related to
  recording styles and compression. Call Sumo has
  worked hard to ensure that you receive the most
  accurate call transcriptions available by working
  with these variables.

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• Most people have heard of stereo recordings that
  use mono to produce sounds. It might surprise you
  to learn that these channels can affect phone
  calls to your business as well. Mono means that
  the recording platform uses a single channel.
  Because of this, the technology records and
  sounds just like you would expect it to in most
  cases.

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• The term stereo refers to a two-channel
  recording, which means that the callers speech
  records from two different speakers. The point of
  this is to separate two or more speakers to
  improve the quality of call transcriptions.
  Dual-channeling recordings have many advantages
  over mono recordings. The most impressive one is
  that they can block out background noise on both
  ends of the conversation so you only hear what is
  truly important.

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What You Can Do to Increase the Quality of Phone
Call Transcriptions

• While we do our best at CallSumo to ensure the
  quality of your phone call transcriptions, some
  things are out of our hands. Here are some tips
  we recommend that you follow if youre still
  struggling to get a clear transcription of the
  calls to your business

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• Eliminate background noise on your end There
  isnt anything you can do if the customer calls
  from a loud background. However, you can make
  sure to provide a distraction-free environment
  where calls are received.

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• 2. Accents and lack of clear speaking Your
  callers likely come from all parts of the country
  and world. It may take some time to understand
  different accents if youre not accustomed to
  hearing them. If you feel that members of your
  team arent speaking as clearly as they could,
  provide them with coaching about ennunciating
  their words and speaking slowly enough for the
  person on the other end as well as the recording
  device to understand.

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• 3. Faulty network connections Before setting up
  call recording and transcription, make sure that
  you have a solid connection. Unfortunately,
  youre likely to receive a broken-up, static
  connection if you decide to set up mobile phones
  with notoriously spotty service for recording and
  transcription.

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• When used correctly, call recording and
  transcription can make an excellent tool for lead
  qualification. It allows you to understand what
  topics interest prospective customers the most as
  well as the likelihood that a caller will convert
  into a regular and paying customer. This software
  program also enables you to obtain significant
  insight into the strengths and weaknesses of your
  customer service team so you can provide ongoing
  coaching.

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• Please contact us for additional information
  about establishing call recording and
  transcription. We will address any concerns you
  have about call transcription quality at the
  initial meeting and create a plan to address your
  issues before going live with the software for
  the first time.