BUSN 258 Education Specialist /busn258.com

1
BUSN 258 Education Specialist / busn258.com
2
BUSN 258 Education Specialist
BUSN 258 All Homework Assigments, You Decide,
Case Study For more course tutorials
visit www.busn258.com   BUSN 258 Week 1 Homework
Asssignment Independent Auto Sales and Service
(NEW) BUSN 258 Week 3 Homework Asssignment
Independent Auto Sales and Service (NEW)
3
BUSN 258 Education Specialist
BUSN 258 Final Exam (All 3 Sets) For more
course tutorials visit www.busn258.com   BUSN 258
Final Exam (NEW) BUSN 258 Week 8 Final Exam
1 BUSN 258 Week 8 Final Exam 2
4
BUSN 258 Education Specialist
BUSN 258 Final Exam (NEW) For more course
tutorials visit www.busn258.com   BUSN 258 Final
Exam (NEW) Question 1.1. (TCO 1) Which of
these key organizational behaviors helps
customers to interact with your organization?
5
BUSN 258 Education Specialist
BUSN 258 Midterm (All 3 Sets) For more course
tutorials visit www.busn258.com   BUSN 258
Midterm (NEW) BUSN 258 Week 4 Midterm - Set 1
BUSN 258 Week 4 Midterm - Set 2
6
BUSN 258 Education Specialist
BUSN 258 Midterm (NEW) For more course
tutorials visit www.busn258.com   BUSN 258 Week 4
Midterm (NEW) BUSN 258 Midterm 1.
Question (TCO 9) How many people is an
unhappy customer likely to tell about a bad
experience?
7
BUSN 258 Education Specialist
BUSN 258 Week 1 Assignment (Devry) For more
course tutorials visit www.busn258.com     1 1.
What major corporations that youve heard of seem
to be doing the best job of building customer
loyalty? In what ways do they attempt to build
long-term relationships with customers?
8
BUSN 258 Education Specialist
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service For more course tutorials
visit www.busn258.com   BUSN 258 Week 1 DQ Impact
of Good Customer Service How does good customer
service positively affect both the company and
the customer?
9
BUSN 258 Education Specialist
BUSN 258 Week 1 DQ 2 Relation With Customers
For more course tutorials visit www.busn258.com  
BUSN 258 Week 1 DQ Relation With Customers How
can companies build healthy relationships with
customers?
10
BUSN 258 Education Specialist
BUSN 258 Week 1 Homework Asssignment Independent
Auto Sales and Service (NEW) For more course
tutorials visit www.busn258.com   BUSN 258 Week 1
Homework Asssignment Choose either the
Independent Auto Sales and Service (IAS) case on
11
BUSN 258 Education Specialist
BUSN 258 Week 1 to 7 All DQs For more course
tutorials visit www.busn258.com   This Tutorial
contains All DQs (Except Week 6 DQ1, Week 7 DQ1)
BUSN 258 Week 1 DQ 1 Positive Impact of Good
Customer Service
12
BUSN 258 Education Specialist
BUSN 258 Week 2 Assignment (Devry) For more
course tutorials visit www.busn258.com     1.What
are some factors (patterns of behavior) that
project a companys culture? List several
examples from organizations you work in.
13
BUSN 258 Education Specialist
BUSN 258 Week 2 DQ 1 Engaging Your Customers
For more course tutorials visit www.busn258.com  
BUSN 258 Week 2 DQ Engaging Your
Customers Choose one of the Action Tips presented
in Chapter 2 of the textbook and describe the
tip, as well as how you would implement it for a
particular company.
14
BUSN 258 Education Specialist
BUSN 258 Week 2 DQ 2 Listening To Your Customers
For more course tutorials visit www.busn258.com  
DQ 2 Listening to Your Customers
(graded) Choose one of the Action Tips presented
in Chapter 3 of the textbook and describe the
tip, as well as why it is important. Illustrate
your argument with an example.
15
BUSN 258 Education Specialist
BUSN 258 Week 2 You Decide (Devry) For more
course tutorials visit www.busn258.com     Read
the You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine how you would resolve.
16
BUSN 258 Education Specialist
BUSN 258 Week 3 Case Study (Devry) For more
course tutorials visit www.busn258.com     1.
Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service role or
responsibility
17
BUSN 258 Education Specialist
BUSN 258 Week 3 Case Study McDuffie Dentistry
For more course tutorials visit www.busn258.com  
BUSN 258 Week 3 Case Study McDuffie Dentistry
18
BUSN 258 Education Specialist
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone For more course tutorials
visit www.busn258.com   BUSN 258 Week 6 DQ Talkng
to Your Customers on Phone Choose one of the
Action Tips in Chapter 4 of the textbook, and
discuss it with examples.
19
BUSN 258 Education Specialist
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication For more course tutorials
visit www.busn258.com   BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an
example of the tip, from your experience as a
customer, or your experience as an employee.
20
BUSN 258 Education Specialist
BUSN 258 Week 3 Homework Asssignment Independent
Auto Sales and Service (NEW) For more course
tutorials visit www.busn258.com   Continuing
either the Independent Auto Sales and Service
(IAS) or Network Nutrition Distributors (NND)
case that you started in Week 1, answer
21
BUSN 258 Education Specialist
BUSN 258 Week 4 Assignment (Devry) For more
course tutorials visit www.busn258.com     1.
Look back on your own experiences as a customer
and identify situations when little things have
made a difference in your buying decision.
22
BUSN 258 Education Specialist
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs For more course tutorials
visit www.busn258.com   Addressing Customer
Turnoffs (graded) What causes customers to become
dissatisfied and turned off? How can you prevent
it?
23
BUSN 258 Education Specialist
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service For more course tutorials
visit www.busn258.com   Emerging Trends in
Customer Service Choose one emerging trend in
customer service and discuss how it is impacting
the relationships between companies and customers.
24
BUSN 258 Education Specialist
BUSN 258 Week 4 Midterm - Set 1 (Devry) For
more course tutorials visit www.busn258.com     1.
Question (TCO 1) Excellent organizations are
25
BUSN 258 Education Specialist
BUSN 258 Week 4 Midterm - Set 2 (Devry) For
more course tutorials visit www.busn258.com     1.
Question (TCO 1) The letter L in the acronym
LIFE stands for ________.
26
BUSN 258 Education Specialist
BUSN 258 Week 5 Assignment (Devry) For more
course tutorials visit www.busn258.com     1. How
can organizations become more open to feedback?
What kinds of employee training would help? What
would you tell your employees about feedback
importance if you were the boss?
27
BUSN 258 Education Specialist
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback For more course tutorials
visit www.busn258.com   Collecting Customer
Feedback How can companies collect feedback from
customers, and how much data should be collected?
28
BUSN 258 Education Specialist
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints For more course tutorials
visit www.busn258.com   Handling Customer
Complaints How should you handle a dissatisfied
customer? What about a customer with unreasonable
complaints?
29
BUSN 258 Education Specialist
BUSN 258 Week 5 You Decide (Devry) For more
course tutorials visit www.busn258.com     Scenari
o Summary You are a general manager with a
service company. You are hearing comments from
your sales group that customers are unhappy with
your company.
30
BUSN 258 Education Specialist
BUSN 258 Week 6 Case Study (Devry) For more
course tutorials visit www.busn258.com     BUSN
258 Week 6 Case Study LL Bean ATT
31
BUSN 258 Education Specialist
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable For more course tutorials
visit www.busn258.com   Companies with Good and
Bad Service Trader Joes Time Warner Cable
32
BUSN 258 Education Specialist
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations For more course tutorials
visit www.busn258.com   DQ 2 Using Information
to Exceed Customer Expectations (graded) Explain
how providing accurate and timely information can
be used to exceed customer expectations.
33
BUSN 258 Education Specialist
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) For more course
tutorials visit www.busn258.com   Continuing
either the Independent Auto Sales and Service
(IAS) or Network Nutrition Distributors (NND)
case that you started in Week 1 and
34
BUSN 258 Education Specialist
BUSN 258 Week 7 Assignment (Devry) For more
course tutorials visit www.busn258.com     1.Which
of the two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it?
35
BUSN 258 Education Specialist
BUSN 258 Week 7 DQ 2 Stress and Customer Service
For more course tutorials visit www.busn258.com  
DQ 2 Stress and Customer Service
(graded) Customer service can be seen as a kind
of emotional labor. How can you reduce stress and
prevent burnout if you are a customer service
representative?
36
BUSN 258 Education Specialist
BUSN 258 Week 7 You Decide (Devry) For more
course tutorials visit www.busn258.com     Scenari
o Summary   You are Bob Yeader, a Sales Manager,
of a small printing company. One of you sales
people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke
down in the meeting.
37
BUSN 258 Education Specialist
BUSN 258 Week 8 Final Exam 1 (Devry)   For more
course tutorials visit www.busn258.com     1. Ques
tion (TCO 1) The best way to win customer
loyalty is to 2. Question (TCO 2) Which of
the following problems is NOT listed as a people
turnoff?
38
BUSN 258 Education Specialist
BUSN 258 Week 8 Final Exam 2 (Devry) For more
course tutorials visit www.busn258.com     1. Ques
tion (TCO 1) The first step to reduce waiting
time is to 2. Question (TCO 2)
Communication turnoffs often occur when employees
are ignorant of
39
BUSN 258 Education Specialist / busn258.com