t q m

1
TQMFocus on quality
Chapter One

• Preparation Group (ahmd,am,ar,tho-alfoqar,srab)
  presented
• to
• Assist. Prof. Dr. kassim al-enizi

2
What Is Quality?

• ???? ?????? ?? ?????? ?? ???? ???? ?? ??????
  ????????.
• ???? ???? ?? ???? ????????? ???? ??? ?? ????
  ?????? ???? ????? ?????.

3
Cost-Quality Connection

• ????? ?????? ?? ?????? ????? ???? ??? ????? ???
  ?? ????? ?? ??????.
• ????? ??????? ?????? ????? ??????
• ?? ??? ????
• ???? ?????? ??????? ?? ???? ??? ???????
  (????????) ???? ??? ??????? ?????? ??????.

4
Healthcare Quality

• ???? ??????? ?? ???? ??????? ?????? ???????
  ??????? ????? ?? ???????? ??????? ?????? ???????
  ????? ?? ??????? ??????? ?? ??????? ???????.

5
Six Dimensions of Healthcare Needing Improvement !

• ??????? ?????? ???? ??? ?????? ?????? ??? ?? ??
  ??? ???.
• ???????? - ??? ?? ????? ??????? ??? ???????
  ??????? ????? ??????
• ????? ???? ?? ??????. ?? ????? ????? ???????
  ?????? ?? ??? ?????? ?? ?????? ???. ??????? ?????
  ????? ???? ??? ????????? ????????.
• ???????? ?????? - ??? ?? ???? ??????? ??????
  ???????? ?? ?????
• ??????? ??????? ???????????? ??????? ???? ??????
  ??? ?? ???? ???? ???????? ??????.
• ??????? ??????? - ??? ????? ??????? ???? ?????
  ????? ?????? ?????.
• ??????? - ????????? ??? ?? ??? ??????? ????????
  ???????? ???????
• ??????.
• ??????? - ????? ????? ???? ????? ????? ???????
  ??? ????? ?? ???????? ?????? ?? ?????? ?? ?????
  ??????? ?? ?? ????? ???????? ???

6

• Dr.Donald Berwick (2005), president of the
  Institute for Healthcare Improvement, put this
  description into consumer terms when he wrote
  about his upcoming knee replacement and what he
  expected from his providers
• ??? ???? ????????
• ? ?? ?????? (?? ??? ?? ???? ??).
• ? ?? ??????? ??? ?????? (?? ??? ?? ???? ??).
• ? ?? ?????? ???? ??????.
• ? ?? ???? ?? ????????.
• ? ?? ???? ???????-?? ?? ?? ??? ???.

7
C onclusion

1. ????? ?????? ?? ???????? ???????? ??? ??????
   ??????? ???????????.
2. ????? ?????? ??? ?????? ??????? ??? ?? ????? ????
   ?? ???? ???? ??? ????????.
3. ?????? ???? ?? ???? ???? ???? ?????? ??? ????????
   ???????.
4. ????????? ????? ?????. ??????? ?????????? ??? ??
   ???? ?????? ???????? ?????? ?????? ?????.
5. ????? ?????? ??????? ?????? ????? ?????? ?????
   ????? ???????. ??? ???? ????? ?????? ??????
   ??????? ?????? ????? ??? ???????.

8
???? ????????